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    west elm

    3.2 (6 reviews)
    Closed 10:00 am - 8:00 pm
    Updated over 3 months ago

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    Area - Gifts & candles

    Area

    4.8(6 reviews)
    2.8 miDowntown
    $$$

    With the housing market crazy, and most of our furniture aging, combined with downsizing by 1,000…read moresquare feet, we sold our home and rather than move so much stuff, sold off most of our furniture. Well, that meant furnishing our new place. My wife is in the furniture business so we got a few pieces from her company but we'd been searching for a couch and other items. We decided to head to Area where we'd bought some items in the past. We loved the place then and even more so now. The layout is great and the choices excellent. We found a leather sofa and ottoman and made the deal. They delivered it flawlessly after the business closed and were as safe and delightful as can be. We will be buying more items in the future to be sure!

    When we ordered a custom made couch from Area, everyone there went above and beyond. We were…read moreshopping for couches and it felt like we'd sat on a 100, seen various price ranges, and so when we walked into Area and found they had exactly the style and quality we were looking for, we were happy to see their prices were very reasonable. The owner had trouble finding the fabric we picked out, but called around before finally securing just the right amount. We are thrilled with this piece of furniture. I highly recommend Area. They're knowledgeable and kind, and the Younger sofas are made in the Triad. Overall great experience.

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    Area - Furniture & Lighting

    Furniture & Lighting

    Area - Furniture & Lighting

    Furniture & Lighting

    Area - Gifts, housewares & Games

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    Gifts, housewares & Games

    Furniture World

    Furniture World

    1.7(38 reviews)
    3.1 mi

    It is the worsted experience ever. Do not buy anything from this store or business. Purchased a…read moresofa set 3 plus months ago and all I got was excuses after excuses that it will be delivered and still waiting. Terrible service. Cannot call the business because it has no number to call. Prices were reasonable if you can wait for a year to get it delivered. Avoid at all cost. Store was clean and nicely arranged. ** PLEASE READ ALL THESE REVIEWS BEFORE GOING** my mistake was i didn't and it will be costly. Delivery was made after 3 months and was very professional. They set up the couches and make sure everything works before leaving. Took away the old furniture (for a fee)

    Don't do business with these thieves. I went to purchase a…read morenew sofa. They tell me it would be handmade. The day of delivery the driver calls me the say they don't have my order. Nobody in the store knows where my order is. Finally at 9pm.. they bring me the wrong one. Late at night, in the rain. I tell them take it. They say keep it and call tomorrow. I finally get a hold of someone at the store next day. They promise my sofa will be delivered same day, but no it wasn't our brand new handmade one it was the one on display because it arrived with no tags and my family can't stop sneezing From all the dust coming out of it. I call to get a refund and they say they are keeping a 25% return fee. 25% of $2650???! So y'all want to keep $600 for me not getting what I want!? Now my options I'm stuck with a piece of furniture my family is allergic to or I'm out of $600. That's crazy work. They are very unprofessional as well!!!! I pay $2650 for a living room set it should be delivered no issues AT ALL. But there were so many I can't count. BAD BUSINESS!!

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    Furniture World
    Furniture World
    Furniture World

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    The Red Collection - "Sunday Afternoon"

    The Red Collection

    2.3(52 reviews)
    1.9 mi
    $$

    The Red Collection is my all time favorite place for decorating, furniture and all kinds of…read moretreasures. My house would not be the same without my treasures from there! It's relaxing and fun just to walk through, which I do weekly. I also enjoy bringing out of town friends who love it as much as I do. We are so lucky to have the Red Collection In Greensboro!

    I have shopped at the Holden Rd location in Greensboro, countless times. I have referred many of…read moremy friends and clients here, over the years. Today I purchased several items, including a $900 couch. I live 7 miles away and the delivery charge for any distance up to 15 miles is supposed to be $80 (per the employees). The owner, Maria, told me my area would be a delivery charge of $150, because the "distance was far." She said she'd "discount" the delivery to $100. When I clarified the normal price with the employee, she suggested I talk with Maria again. I showed her my phone, with Maps open, showing a distance of 7 miles. She grudgingly agreed to $80 as if it was a favor. When I got home, I realized the couch was too large for the area in my home. My fault for not measuring, but since the couch hadn't left the store, I called to ask if I could cancel the sale. Absolutely not, the employee said, she "never gives refunds." When I spoke with Maria at the store, she said I shouldn't wait to purchase the couch, because someone else would buy it since, "it's such a nice couch." I spoke with Maria on the phone and reminded her of that statement, but she didn't care. NO REFUNDS FOR ANY REASON. She offered to consign it for me (!!!). No thank you. She said "I can refund you the delivery charge, that's it." I agreed to take delivery of the couch and put it in my basement, while I try to sell it to someone else. After it was delivered, I called to ask when the delivery fee refund would be processed. The employee was in the process of doing the refund, when Maria said no, they weren't going to refund the fee after all. She claimed she was offering to refund the fee if I consigned the couch with her. I reminded her that was not what she said, at all. Regardless of her failure to communicate, she still refused to refund the $85 ($80 + tax). As many consigners have stated, customer service is non-existent and as I found out today, the owner is unethical.

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    The Red Collection
    The Red Collection
    The Red Collection - Meet Ralph!

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    Meet Ralph!

    west elm - homedecor - Updated May 2026

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