Everything in-office with the provider has been good. They seem to care…read more
That said, I am constantly having frustrating experiences whenever my kid is not actively being cared for. We're having issues with behavioral support that has been causing us a ton of stress for so long, such that it finally reached a breaking point where we needed to get medical care. I was communicating with the team via the web app, and after responding to the questionnaires they gave us, I was left holding the bag.
Not wanting to be rude despite the stress, I waited and then followed up. They said, oh sorry, we'll get back to you within the week. 13 days later I have to follow up again, and they're like, yep got it, please book an appointment.
So we book an appointment for 3 weeks out or whatever, go in and it's nice and useful and so on, and we talk about having a brief call in the next week or so about potentially getting a prescription. We pay (...we're out-of-pocket) and then a few days later I get a bill for an additional amount. This happened a year ago too -- they charge me the full amount, then I get a bill later. I had to call and they were like, "Whoops, yep, that's a mistake" and removed it, but it's annoying... And it appears to be happening again.
Anyway after a few days we decide we want the prescription and they say, actually, you gotta book us again. But don't worry, you can do a virtual meeting. The website says the next appt is 3-4 weeks out, and she's like, oh try calling in. So I call in and they're like, don't worry, if it's virtual we can actually get you in in a mere 2.5 weeks! So now we're like a month into waiting for this thing.
Have the virtual appointment, get the prescription. She says she's sending it right over. A few hours later, contact the pharmacy and they say they don't have it. Call again and remind them.
This morning, the prescription is in with an advisory not to start taking it until mid-May (a month away) for some reason. Go to pick it up and they say, actually, because of the advisory, they're not going to give it to us. So I get to call back and they're like, ohhh yeah, sorry, another mistake.
I like them, and I want to be able to use them, but it's just one small annoyance after another. I've never had this experience before, and I am very seriously considering switching providers.