Pretty sure I'm gonna switch pediatricians and it makes me sad, cuz it's not his fault it's the…read moreoffice staff.... I get here and they ask ME if there's a copay... and then tell me if they have to bill us it's a 15$ fee? Like why didn't the person who I spoke to yesterday tell me that it was my job to find out the copay? I told her that my child isn't double covered anymore... I am pretty sure every place I've been to found it out before my appt.. ugh... it's just inconvenient AND we fill out the contact/insurance info EVERYTIME we come in... It's like they don't save our info? I'm just over this office staff! When I explained to the woman that I didn't know who to call or anything she just kept saying that they'd have to bill me the $15... yes I get that! Thanks! Otherwise all the pediatricians and nurses/medical assistants are great! Especially Dr Emmrich

Great doctors but the front office staff is absolutely terrible! If I weren't so pleased with our…read morepediatrician I would switch in a heartbeat. The staff doesn't greet you with a smile like they are happy to see you the stare at you through closed glass like your invisible. Then when they finally decided to help you its not with a smile or a kind grin. It's like you're bugging them. I work in the medical field and this would not be tolerated.

Most of the therapists were great to work with! However, their policies need a revamp! I was highly…read moredisappointed when my child fell off a treadmill during a therapeutic session. The PTA Megan was more worried about her clinical notes then checking on her patient and assessing potential injuries. She looked up maybe 3 times in the matter of minutes while my child was on the floor with me by her side. Luckily I was in session because apparently this is their protocol to allow the parent with no medical expertise to assess a patient. Seems outlandish to me! Called on my way to the ER to cancel further appointments and notify the clinic I was taking her for evaluation and would like a supervisor to call me. Well fast forward a month later and I am called by a supervisor to fire my daughter as a patient because I openly discussed the incident in the session immediately after the incident, I had one conversation with the front desk staff asking if someone was going to call me back because it had been 2 weeks, and I answered questions about the incident in an evaluation to assess for therapeutic services that were needed because of the injury sustained. I am now deemed "a disruptive parent who is to focused on the past incident to focus on the future of my child healing". Not only do I find this a highly unprofessional statement from the clinical officer Sarah, but also at the end of the phone call she refused to let me get a word in, kept talking over me, and was attacking me as a parent and person. They have now discontinued services for my daughter and threaten to do so for my step son as well. Regardless of the beautiful facility and all of the services offered through this clinic I would not recommend taking anyone here after the experience I have had with upper management and the lack of follow through after an incident within the clinic.

The 2 star review isn't for the therapists. The ones we met were great…read more My issue is more about the customer service and follow through of the staff. They were also all really nice. But nice isn't everything. Our first eval appointment went smoothly, and we were given a card for the next appointment. We showed up for our next appointment, only to discover that that the date written on the card was incorrect, and we drove 45 minutes for nothing. OK, no problem, mistakes happen. Next 2 appointments, everything went smoothly. Then, we showed for our next appointment only to discover that it was not at the location we had previously gone to (doors were locked, lights off). Buckle up a rowdy 4 year old, drive to the other location (late of course, he's 4, he has to run down the ramp over the grass, turn in circles 3 times, all the while wondering why we can't use the bathroom-it's locked at the 2nd location). We show up at the main location to find that 1) His therapist had been changed without telling us (he's shy, no therapy can happen until he's friends with the therapist because he won't talk, and really, you have to talk for speech therapy) 2) His appointment was canceled without telling us (they had called our home once and received no answer, nobody attempted my cell phone, which is my main contact number). Another 45 minute drive in one direction for no reason. 3 hours of driving done now for no reason. Their office has a $25 no show fee, the office manager told me they seldom enforce it, however I had to sign a form acknnowledging this fact. The lady at the desk said that I shouldn't worry, their therapists have to give 30 days notice to cancel an appointment (Um, we've had this appointment for 2 weeks or more) and if she had an opening, since there happened to be 3 speech therapists on site that day, she would squeeze us in, but since there weren't any openings, sorry!, there just wasn't anything she could do. On Monday, I called the office manager, who promised to get back to me either Monday afternoon or Tuesday. A week later, we are still waiting for the return call. I called them frustrated, to be told they were trying to work something out for our family, but at this point they have demonstrated their follow through is poor. We are finding a new therapist. The staff is nice, the therapists are nice and competent. All of these events happened in a one month time period. The business practice leaves something to be desired.

When you are stuck in the whirlwind of details, preparation, paranoia and caring for the love of…read moreyour life you are asked to do one small other thing before your bouncing baby tax deductions comes popping out from behind the fleshy curtain. Find the Doctor to care for your sick child and ensure his/her well being. Oh. Is that all? How in the heck do I ever start to do that? In my case it started with talking with friends and co-workers who have children. As I hunted the elusive prey one name popped up several times, Dr. Kathleen Hutchinson and the folks at Evergreen Pediatrics. It took one phone call and arrange for her to be our Tax Deduction's Doctor. After he came flopping out of The Wife the people at Evergreen were all over making sure he was healthy (unfortunately they couldn't do much about the quaking mass of paranoia that was at the time his new Father). Not just Dr. Hutchinson, but several of the Doctors were involved in his first couple of days on the planet. Since then, through colds, ear infections, sinus infections and one particularly scary incident to us as new parents it's been all Dr. Hutchinson and her nurse, Dorothy. I couldn't say enough about them or recommend them highly enough. Even if you call the emergency number late, she calls fast enough to make your head spin and follows up the next day if you have to see another Doctor. So next time you find yourself knocked up in the 'Couve and need a good Doctor might I suggest this one?

My son has been coming to evergreen pediatrics since his very first appt, 3 years ago. They are…read moregreat and I would recommend them anytime. His primary care is Jennifer Soden, M.D. , but see others if she's not available as they are all great!

doctors and tech are great! Their receptionists are rude in person and especially on the phone.read more

Let me first say that Dr. J (Dr. J Rosenbloom) is top notch. He clearly cares about the kids, and…read moreinforms the parents. He speaks like a parent to me, not a doctor who knows a whole lot more than me. Anytime I have brought him a concern, he never says or implies "that's a stupid question" or demeans me for asking it. He takes the time to really engage and explain everything. To me, that means the world because he cares for the two most important people in my world. I have met several of the nurses and they are always a pleasure to work with. I was actually really warmed by speaking to the triage nurse over the phone because she was SO kind, reassuring and answered EVERY question I had when I called in. When you're worried about your kiddo, THAT is exactly the kind of reassurance you need. I also really liked the emergency docs we have seen the two times we came in on emergent visits and didn't get to see Dr. J. I don't recall the names of the doctors we saw, but they were both female and both excellent. I appreciate that the medical staff is top notch. The staff in administration, is another story. I have never dealt with being billed for my "patient responsibility" and not having the front ask if I want to pay my balance when I check out; but getting a "collection letter." I got a statement requesting payment and 2 days later got a past due letter. I was less than pleased about that. They also seem to be a bit clueless on how to speak to people on the phone when they call in to schedule. If they could get the administration and billing staff to get it together and for the love of all things good, be professional to parents calling in, I could give them 5 stars. But the admin right now is just not the same level of excellence that the medical staff is.

I first met Dr. Pratt at one of her lectures at New Seasons. I was so impressed with her holistic…read moreunderstanding of health and her ability to communicate it with such ease that I was prompted to see her at her private practice. After a couple visits, I quickly realized that she possesses several qualities that set her apart from the average doctor. First of all, Dr. Pratt thinks outside the box and uses her intuition to gather all the pieces of the puzzle. She is open-minded and is willing to explore new possibilities even if it isn't within her usual scope of practice. Dr. Pratt does an excellent job at presenting the options available to her patients while still allowing them to made their own decision. Most importantly, her desire to help people is clearly the driving passion behind her work. I would highly recommend Dr. Pratt.

Dr. Kat has been an extremely positive healing force in our lives. Both myself, and my partner see…read moreher for our various needs. It is so easy for me to open up to her and I always find her response not only enthusiastic, but positive and thorough. She is passionate about the kind of medicine she practices, and I find her optimism to be one of the things that keeps me on track when I want to just give up. She is also very realistic about treatment goals, and formulates things in such a way that you can tackle one thing at a time and it doesn't seem overwhelming. She also gives great hugs. I HIGHLY recommend Dr. Kat to all of my friends, and all of you!

I was traveling for work and caught Covid. I live in Dallas and was referred to Dr. Miller. From…read morethe very beginning, he and his staff were so responsive and helpful! I was so scared, not knowing what could happen or symptoms I would get . Each day was something new. I broke my wrist earlier this year, and had surgery and this was way worse!!! His staff told me to trust the process as lots of rx was given. And I'm glad I listened. Within a few days, I felt like a née woman. I am on the mend now and hope it continues. Dr. Miller is extremely busy and yet took the time out to even text me all the details and follow up with a call. It meant so much and I'm extremely grateful for him and his staff!! Highly recommend!!

An EXCEPTIONAL PROVIDER who goes ABOVE AND BEYOND in the CARE AND KEEPING of his patients! If…read moreyou're looking for a GENUINE and PROFESSIONAL PROVIDER who works to HEAL the WHOLE BODY then look no further. Care is INDIVIDUALIZED! My family was frustrated when told, "All children have that today!" "What?" There has to be reason and a cure! Thanks to Scott he helped us put the puzzle together. It of course can be a quick fix and at other times it is a process of finding the correct sequence. Thank You Scott, for ALL YOU DO for your patients and community!

This place is the bees knees folks…read more I have visited 3 different pediatricians in the past couple months, my google search bar is chock full of things like "small pediatric office, personable pediatrician, ect ect" while those 3 pediatricians we visited may have been fine for some people they simple wouldn't do for us.. Because we were spoiled by our previous pediatrician, or maybe bias.. Regardless to say Rich Martin is to blame for treating us too darn good.. The guy offered to help us move if that tells you anything.. And he's a car guy too, best.pediatrician.ever You see, Rich always remembered us, when we had a sick kid in the middle of the night we could talk to him, not an advice nurse. He would call us or have someone call us the following day to make sure our child was doing well. Visits that would take 5 minutes most places took an hour with him, you got to put all your concerns on the table and discuss your options. He isnt old school and set in his ways but rather perceptive while still being levelheaded. He would always check the kids over from head to toe to make sure they were healthy. The bottom line is the guy has compassion and cares about his patients.. Not to say the pediatricians down here are jerks, they just have too many patients to remember one kid. We began seeing Rich Martin when our oldest son was 3 months old, he was still working at La Clinica, 3 years later we had our second son, Rich was opening his own practice (awesome!) La Clinica left a lot to be desired... The new office is fantastic, it's completely set up for kids without being tacky looking. We were expecting our daughter in 2012 and were very happy to have the peace of mind that shed have a fantastic doctor. Then my husband was offered a job in the metro area, we were less than thrilled to be leaving our beloved doc. Our daughter was born and we visited the new ped for the first time, the visit was rather rushed by the doc.. After leaving we sat in the car I said to my husband "well what did you think?" "What did you think?" He said " It was okay I guess, but he didn't even ask us if we had any questions or look her over, he seemed in a hurry. I just miss Dr Martin." We were on the same page. So here I sit, trying to find a pediatrician somewhat like good old "Dr Mart" as my oldest son calls him.. It's just not happening, because a good pediatrician is rare these days, especially over here. However having a husband who works mandatory overtime and being a full time student doesn't really make time for 4 hour round trip visits to the doc. So the only solution is to beg him to move his practice, or be our doctor via Skype.. Totally worth it if you ask me.

Recently my son got nursemaid's elbow and Dr Martin met us at his office at 8:30pm. I have never…read morehad a physician so dedicated to his work that he would happily take time from his personal life to help us out. Not only did we avoid a pricy emergency room trip we were able to see someone my son is comfortable with. Dr Martin's passion truly shows in his work. The wait times for standard appointments may be on the long side but they are worth it. I won't take my son to anyone else.

Don't bother wasting your time at this clinic. It took us one hour to see the doctor for my…read moredaughter's wellness appointment. 35 minutes waiting in the waiting area because the receptionist did not check us in. (Despite telling me that I'm all checked in) 4-5 families came after we arrived, yet got to see their doctor before we were called. I thought that perhaps they accidentally double booked or there was an emergency going on in the back. Nope, it was none of those reasons!! When our name was called I expressed my frustration to the nurse who was really rude back despite it being their staff's fault for the error. Note to that nurse: if it's your clinic's fault, you need to learn to shut your mouth and accept responsibility!! The nurse finally explained that no one checked us in!!! I couldn't believe this!! I arrived early because I respected their time, but they lack of respect for my time. On top of that, I had a conference call that I needed to join, but this error caused me to miss work. Is it fair that I was unable to do my job because they can't do their job??? I give them 1 star, and this is only because Dr. Long is nice and we have been going to her for 8 years. This will be the last time our family goes to the happy valley clinic. Their staff is unprofessional and ignorant. They are unable to do their job and I really hope Dr. Shah reads this posting and decides to either retrain the support staff or consider hiring professional employees. To the receptionist that didn't check me in... sorry, there's no excuse. We were the ONLY family in the room. Do your damn job and stop surfing the internet and gossiping with other employees!! You are a huge waste of resource!

My child has been going here for years, Dr Blair is wonderful. Unfortunately the office…read morestaff/billing in this experience has been horrendous. My child needed a sports physical to be able to try out and participate in a school activity. We had a small window between jobs so we had to get government insurance. They completely refused my child care during that time, we had multiple conversations with Oregon pediatrics as what we needed was a pressing matter, received poor information multiple times. We were told we didn't need it since she had been seen within 2yrs, incorrect, then we waited weeks until we had secured insurance that they took again, and the morning of this long awaited appointment they cancelled the appointment, (after my child had already missed school.) due to the government insurance still showing up on their end even though we had already cancelled it. Absolutely wrong on so many levels. The staff when addressing this issue were VERY unprofessional, adding insult to injury we were called a liar. Unbelievable, we had been loyal to them for YEARS, and to be treated this way is just wild.

Been taking my daughter for physical therapy here for since she was about 7 months old she is now…read moreone years old. The therapist is so nice and work great with my daughter. We are still going and my daughter has a blast and physical therapy has been working great for her!

We cannot say enough good things about this place. Hannah is amazing and the staff is always so…read moregreat and helpful. We came here as new parents over a year ago and they have made a crazy but exciting time less nerve wracking all around. They genuinely care about each and every one of their patients and it shows!

AVOID. Terrible experience, would not recommend. Also - Just found out this guy is literally about…read moreto lose his license. Do NOT go to him. He's been investigated for lying about his credentials since 2014, and now he's lost his license for being a terrible person. Not to mention a terrible physician's Assistant. Literally go ANYWHERE else Also: he's NOT a doctor, like some other reviewers mistakenly call him. In fact he's not even a PA because his license is suspended!

Our family owes a great deal to Dr. Scott Miller. He has been our 3 children's doctor for the last…read more4 years. In that time, through his hard work, research, and due dilligence, he has found and treated the root cause of our children's medical issues. Earlier this year our family came down with COVID. We had mild symptoms and turned to Dr. Miller when our other family physician wasn't even allowed to see sick patients. We are so thankful for his tireless research and ability to treat us. We all recovered in one week but then my husband came down with pneumonia. Without Dr. Miller's quick thinking and propensity to treat each of us based off of our unique medical history, I don't think my husband would have recovered as quickly as he did. We are so thankful to have a Doctor who uses sound medical best practices, tirelessly researches treatments and protocols, and works to treat the root of the cause. We are so grateful for him and his staff and believe we need more doctors like him