We've been patients at Sellwood Medical/Pediatrics since 2013, and we're so beyond done with this…read moreplace. I'd warn friends and family to stay away. Our favorite providers (Dr Pritchard and Nancy Casey) left. Some staff members can be pretty unhelpful and truly only seem to care about their billing and rules. The other negative reviews are spot on, sadly. (The current exception is Jonathan, a medical assistant in the adult clinic--he's kind, personable, and was excellent with my teen, but alas, he only does the check in/vitals part). They are consistently late--we always wait at least 30 minutes up to an hour most recently for our appointment to begin, and this is in addition to taking kids out of school to be there 15-20 minutes early to check in! They absolutely do not respect a patient's time and offer zero apology. It's maddening. I've messaged different providers for different family members or reasons, and the same person writes back each time, so it's definitely not secure or private in any way. She also types the absolute minimum and doesn't seem to want to help in any way, but if you call, they tell you to message via the portal. They up-charged us for longer or more involved appointments for my kids even though we've only discussed one issue at the short appointment, and when I questioned the billing department, they said they'd immediately remove the charge since I asked about it. Since I asked?! So if people don't notice and question the additional charge, they just get scammed? Appalling. They recently told me the next available check in for a child was in several months. I said our prescription will lapse before then, and they asked if I still wanted to schedule. I had to point out in writing that they need to refill the prescription temporarily so it doesn't lapse if we have to wait for an appointment or else please fit us in for even a video appointment. I had to fight this back and forth and once I said I need to confirm you are refusing to refill a child's necessary medicine prescription and also making her wait for an appointment so the medicine will lapse and it will affect her health immediately--finally then they suddenly had an appointment available in two days (which was a video appointment where we waited almost an hour for them to come online and didn't until I called the office and told them we were online waiting.) The final straw was in taking a teen to discuss a medical issue they were already anxious about, and the provider made a big deal about her weight to the point of hinting that she'll develop an eating disorder (child feels fine about their diet and eats well/healthy) and we left the appointment with teen crying and anxious about a condition they don't even have! We're done with SMC, and I'm so sad. Dr Pritchard and Nancy Casey were amazing women and great resources for our neighborhood, but sadly this place has gone so far downhill since they left that I won't risk my kids' health here anymore.

My daughter has been seeing Dr. Moshtael for two years now, and I can honestly say the passion and…read morecare she brings to her practice are unmatched. She has a remarkable way of connecting with both parent and child--she helps my daughter understand how her choices impact her health in a way that's relatable and empowering, while also helping me stay grounded and informed as a parent. Dr. Moshtael is empathetic, understanding, and truly gets it. She listens carefully, communicates clearly, and always takes the time to make sure we feel supported. Whether it's offering her professional opinion or just reassuring us through a tough moment, she's consistently there with warmth and wisdom. The entire team--from the nurses to the front desk staff--has also been amazing to work with. They're kind, organized, and go out of their way to make every visit smooth and welcoming. It's rare to find a doctor who combines deep medical expertise with such genuine compassion and accessibility. We feel incredibly lucky to have her in our corner!

This is my first Yelp review, and I hope it will help other Portlanders avoid what I've experienced…read morewith this provider. While he is capable of a friendly bedside manner, his host of administrative issues and ethically questionable billing practices negatively impacted me--and my health. I would advise others to seek another primary care provider. I scheduled a wellness visit with Shay (Dr. Hosseinion's first name) online a year ago after moving to Portland. During this first visit, we talked through my medical history and he also refilled two existing prescriptions from my prior MD. No physical exam beyond listening to heart/lungs. He wrote me a letter for my employer stating that he had seen me "for an annual wellness visit." Finally, he ordered a single blood test; I declined the standard panel. After the appointment, he billed my insurance company for $390. I wrote to ask about this--my last handful of wellness exams/physicals were covered at 100%--and he told me the care I received was defined as a "problem visit," offering to see me for a second visit to use the wellness exam benefit. I spoke with my insurance company, who confirmed the visit should have been billed as a wellness appointment plus an additional code for extra services. I contacted Shay's offsite billing office to request this change. I was willing to pay for the appointment, but believed it was billed improperly, resulting in an unfairly high balance left to me. It took one year of calls every month or two to get a response: No, he will not change the billing to include the wellness code or compromise on the balance. Why did it take so long to get a response? Per the billing office rep: "There's nothing we could do. We're not in his office. He's very hard to reach." In the meantime, I decided not to return for a second "wellness" visit, as Shay suggested, after my insurance company told me that getting lab results but billing for a wellness visit would be fraudulent. Instead, I waited a month, then requested a copy of my lab results three times in December. And again on Jan 4th. And again on Jan 10th. Finally, I called the lab, where a tech assured me the results were delivered to Shay in late November, less than 24 hours after the test. I sent Shay an email expressing my dismay at the wait; he did not apologize, but said they'd mail me a copy. I waited another couple weeks. When it didn't arrive, an assistant told me it was lost in the mail. I finally went to the office in person and got a paper copy. In the midst of this, the billing office told me part of the reason I wasn't receiving an invoice was because they had the wrong address on file for me - received from Shay's office (which had a copy of my driver's license). In any case, the labs showed a treatable medical issue -- something I would have liked to have known about ASAP. All told, it took me about two months to get that piece of paper. About six months later, and some eight months after the initial appointment, I got an email from Shay. He said he had my lab results and asked me to schedule an appointment. He said he found a problem in them. I would have appreciated more timely, accurate and honest communication from this physician and his assistant regarding billing and my lab results. I could have been informed during my visit that the wellness billing code would not be used in any way (using it plus another code could have, per the insurance company, mitigated some of the cost). Because such communication was lacking (and because this doctor wrote a letter to the opposite effect), I think some compromise on the final balance due would have been fair. Shay had paperwork explaining that refilling prescriptions could result in additional billing, but I could not have predicted that the entire visit would be coded to the maximum possible reimbursement. I think it is unfair to expect lay people to have this level of knowledge, particularly as there is a variance among providers in billing practices for these visits. At the least, I would have expected timely communication of my lab result. I would have begun taking a needed supplement months earlier if I had seen my lab results, and would have appreciated a simple acknowledgement that my health was comprised when I didn't receive it. For what it's worth, I paid my bill in full before submitting this review, and within days of hearing back from the billing office.

I had a recent visit with Dr. Shay and was reminded of the many reasons why I have stayed with him…read moreas my primary doctor for all these years--his fair assessment of my complaints ( physically, emotionally) and what is best needed for them, which may not be what one might expect. I go to a doctor to tell me things that I am not able to know without their help! But sometimes, it's about validating what I already know is true: When I wanted a prescription for a UTI, he reminded me that I already knew exactly what to do ( I am an herbalist)---and I confessed I was worried that I wouldn't be able to completely remedy it before traveling. SO he agreed to give me a prescription for an antibiotic for peace of mind, and guess what? It worked. I didn't need the antibiotics ultimately, but having his support helped me stay on the herbs and get better. As demonstrated in the above example, I have always felt that he listens very well to my concerns about any aspect of our visit, and modifies his approach if its appropriate, in regards to my feedback. The result is a feeling of a real collaborative partnership in my sense of health, my sense of well-being. He runs a unique, very small business, and is a unique thinker-healer-doctor-- which creates a different feel than a "typical" doctors office ( like him rolling up on his skateboard for our appointment! The best start to a visit!) but, despite some of the home-spun, DIY qualities, it has never lacked the overall professionalism of getting through all the steps of an appointment: From setting up appointment times, reminding, interpreting lab results, making decisions about what's next or referrals, paying co-pays and billing insurance---all has gone smoothly, and faster and less hassle/issues than I have had with any other medical office. He even was able to mail a prescription to me when I was far away from Portland, and needing his help---and FAST!

I had a torn rotator cuff -- an almost complete tear in the supraspinatus tendon and a labral tear,…read morein addition bicipital bursitis. I went to a surgeon who predicted 6-9 months post surgery recovery. And told me PRP treatments could not work. "You can waste your money in them but you'll be back for surgery anyway." I canceled surgery after meeting with Dr Patrick. I had a series of four sets of shots of PRP (platelet rich plasma) into the shoulder area over next four-five months. After second set began to work with a PT, Dr Caleb Wright, who specializes in PT support for PRP treatments. This was the winning combo. My shoulder is 95% recovered after five months (four sets of shots) and now I will continue to do strength training exercises and get it to 100%. I can highly recommend the good people at Sellwood Family Medicine! They're tops!

Love this place and Dr. Jenny and Dr. Chapman (the female- I haven't seen her husband). They take…read morethe time to listen and help get to the root of issues. They're genuinely nice people too.

Dr. G quickly addressed what my primary health illnesses and then began on chronic issues that no…read moreone has ever been able to address, migraine headaches. I am pretty much migraine free, with a very few residual symptoms. I feel extremely fortunate to have found her and functional medicine at this point in my life.

Helpful and an excellent listener. She really feels like a partner in health, not a doctor who…read morepronounces from on high. I switched to her during Covid so I've only had telehealth appointments, but her tech has always worked smoothly and it's a testament to her care that I feel good about "seeing" her even online.

Dr. Smythe is honestly the best doctor I've had. She is always on top of my needs even if it's…read moresomething I hate hearing. They're office is great about getting me in as quickly as possible. I've been going to Woodstock Medical Group for over 4 years now. Justina the nurse practitioner and Dr. Smythe are always so sweet, caring and so good about remembering what's going on in my life and family even though I only see them a few times a year. I have 3 foster kiddo's and would love to have them see Dr. Smythe as well although, they do not take Medicaid at this time. If that ever changes I'll get them assigned as their PCP right away! Thank you Woodstock Medical Group for being so convenient, caring! Regarding the recent negative review; I also work in Medical administration. Although, providers offices may take a specific insurance companies coverage. Each insurance company has their own network specific to each of their plans. Providers aren't privy to know those details. That's why it is always best to use YOUR insurance companies website or provider handbook with their list of providers that are currently in network for your specific plan.

STAY AWAY! VERY POOR CARE!…read more Went here for a initial visit and they confirmed with me they were in network and it would be just a co-pay but a month later I receive a $180 bill - very deceitful business practices. This is a somewhat new medical clinic that is trying to gain new patients so it looks like they are resorting to cheating people to make a buck.

Dr Reynolds is great to work with. I think he's like doctors *used* to be when they took time to…read morework through issues. We look at my lab work together, adjust meds as necessary, we talk about my life at home and how that might be impacting my health, we talk about my wellness activities...both physical and mental. He really does provide holistic healthcare, which I appreciate. I've been seeing Dr Reynolds quarterly for around five years.

Searching for and finding a naturopath is an arduous process but once you know you've found the one…read morewho is right for you, then all is right with the world. The online search began with knowing that I wanted to find someone on the east side and knowing that I wanted a guy. Found him in Dr. John Reynolds, ND. This guy has helped me more than anyone else, including well, everyone. When you're not sick but just dealing with all the little naggy crap related to aging, well... Some of you know how it is. The staff is courteous and respectful. Katie, the office manager, is sweet and always helpful & CJ, the resident MA, gives the best jab this side of the pond. Soon I'll be starting neurofeedback with Dr. Shannon to try to eliminate my migraines, a malady that only developed in the last 5 years. How is that even possible? I'll let you know how it goes. I can't say enough about Dr. Reynolds, his staff, and Oregon Natural Medicine. So if you get the chance, choose them & say enough yourselves.

I have been so thankful to the Richmond Clinic and every one of the people I have interacted with!…read more My own clinic (The Portland Clinic) sends anyone who has Covid symptoms (even with a negative PCR test) or that might need lab work in the next 10 days or longer to their Urgent Care Clinic in Tigard! No appointment, you go and wait. I was able to schedule an actual appointment with the Richmond Clinic, twice. The Nurse Practitioner followed up with a phone call to discuss lab results and a written response was provided for all lab results. I feel like I received excellent care and they care about patients, even though they don't have any established relationships. Thank you!!

I want to say I do like my regular doctor, the office staff and nurses. I think my doctor has tried…read moreher best despite OHSU CCO Medicaid plan rationing and restrictions that are unlike anything I have seen in 30 years of having an autoimmune disorder. I can't get into my doctor and am pushed off from one doctor to the next that doesn't want to deal with me. I can't get half my meds, basic referrals and tests. Simple follow up care after an ER trip where I may or may not have had a stroke has become a living nightmare. The entire OHSU system seems to exist to prevent accurate diagnosis and medical care. I've never had as negligent and abusive care anywhere and I used to go to Kaiser. Nowhere else takes months to make simple referrals and order MRIs. I have seen multiple OHSU doctors that need empathy and ethics training, at a public corporation where willful malpractice is tolerated to compensate for their critical lack of doctors and a CCO that routinely denies routine medical care. Doctors will lie to, gaslight and fight with very sick patients to get out of paperwork. Then they will lie in your record to hide the patient abandonment they know they just committed. Omitting dangerous vitals, abnormal tests and concerning symptoms is just business as usual at OHSU. This sicker you are, the more of a punching bag you become. I have seen 3 different doctors in this clinic trying to get follow up care and still have had not had my brain evaluated for a possible stroke I had a month ago. Recovering from a possible stroke has been like going to WWW wrestling matches where I repeatedly get beat down for having a major health issue. At a certain point this negligence starts to look like a system that does not want their sickest, most neglected patients to have any evidence of OHSUs negligence. I cannot imagine how many patients have died waiting for needed tests and referrals while these doctors lie to and abuse the sickest patients as if their medical conditions are a personal attack on their egos. I saw some attack dog NP yesterday who went through all 5 stages of gaslighting to get out of paperwork. She wasted my time acting like she wanted to know what was going on and proceeded to lie to and abuse me for 15 minutes straight. I told her the whole traumatic story and how I have a swollen artery and at risk for a stroke and that I need the MRI and a more urgent neurology referral that the ER recommended - very normal healthcare requests I have never had to fight like this for anywhere else. Her first response was that Medicaid wouldn't pay for it (discrimination). I said if the referral is urgent, Medicaid is supposed to. She then tried to tell me nothing indicated these referral/order and started invalidating all my symptoms and abnormal vitals and tests line by line. She twisted facts and rewrote reality while I was sitting there with a severe one sided headache. She denied I had unstable BP, lied about what the orders/report said and even read it off to me as if it proved her point. She literally read the words of the CT scan report "follow up with an MRI" out loud to me. She then said it didn't say MRI, it said I needed another MRA, like I'm an idiot who doesn't understand English, to try to make me question reality, which is the definition of gaslighting. She then became offended that I was getting emotionally distraught and shocked by her reckless disregard for my life. She said I had a bad vibe and "I'm just meeting you," as if it wasn't her job to meet patients for the first time in a literal urgent care clinic. She used this line twice, causing me to apologize and repeat that I was just afraid I could have a stroke due to swollen arteries that were seen on that MRA. She said "I'm a medical professional. I know what a stroke is," because my mere existence was an affront on this woman's fragile ego and her "not a real doctor" complex. This is the 3rd OHSU practitioner to abuse me in one month since I was in the ER a month ago. No one has denied I have a swollen artery in my head where I'm having pain. There is no follow care for me at Richmond clinic. So I will pay for my own MRI and will probably have to drop Medicaid to do so. Why not? Im already my own doctor. OHSU is performative medicine that looks very clinical on paper but doesn't exist in reality. At a point patients money-saving deaths appear to be the goal. How many former patients became disabled & homeless from preventable conditions and died living outside? I can imagine that the poor radiologists who dare to say the truth on a report get beat down in some sketchy OHSU backroom. Richmond clinic is a fake store front for money laundering scheme where patient care is "rationed" out until they die. What will they do when rationing medical care becomes illegal next year? The same.

I had a disappointing experience here. At my first appointment Julie diagnosed me with a heart…read morecondition that no provider had ever mentioned before and none has mentioned since. I left her office worried that I had this heart condition. I went to another provider who didn't hear what Julie heard, who ordered an expensive heart test to clarify the diagnosis. My insurance company would not authorize payment because I had no heart symptoms. I just had to live with the anxiety. Recently I had some heart tests as part of a study and I learned I do not have/never had the condition that Julie diagnosed. In the same appointment Julie prescribed an alternative medication for another concern. There's a standard treatment, but she said she preferred the alternative. I had a severe reaction, never mentioned as a possibility when Julie recommended it. I didn't know if my reaction would lessen over time, if I should stop taking the medicine, lower the dose, or what, so I called her for advice. She explained that her policy is to charge pts for every minute she speaks on the phone with them. I couldn't see paying her for every conversation we might have while we figured out the correct dose of the alternative medication. I found a new provider.

We have been with Pohala, Julie, for about three years and are very pleased with our healthcare and…read moreinteractions with Pohala. Top quality help/care. Always attentive to our needs. My practitioner gives me a hug, where you gonna' worked with us and is incredible. Thank you, Ted Newton

I'm giving them 3 stars to reflect a real mix of experience...in general, I really like this group,…read moreand I am quite happy with the care I get from my primary physician and any standard interactions. When I see my doctor, I get charged for seeing my doctor. That's all good. I highly recommend him and the clinic staff. However, you might want to be aware of some confusing, and personally I'd say wrong things that are done from a billing standpoint. Phone conversations are charged as if you have seen your doctor in the clinic. I had incorrectly assumed that since I talked to a PA instead of my doctor, and since the conversation was less than half an hour, that it would be charged at a lesser rate. IT IS NOT. Physical therapy - if not fully covered by your insurance is something they charge for in a kind of weird way...they estimate how many visits you're going to have and then based on that they charge you per visit a certain amount per visit (suggesting that when you're done, it should be most of what you owe.) I got a pretty substantial bill even after paying the suggested amount each time...and the billing was confusing to say the least. Had I known how much the visits were actually going to cost me, I would have skipped the last visit or two, as they were pretty much check ins rather than learning / doing anything new. Recommendation would be to be careful when you're doing some of these peripheral things, and be aware that your intuitive sense of the costs you're incurring may not line up with the billing department's view of the world.

Everyone be forewarned- pay heed to the previous bad reviews about this clinic's awful "customer…read morecare" policies towards arriving for appointments. Can't echo other people's feelings enough. Their policy and customer enforcement plan is a big Middle Finger to you and your needs dressed up as regard for "providing patient care in a timely manner". Their policy for appointments is arrive 15 minutes before your appointment (if you have filled out their pre-visit questionnaire) or 30 minutes before (if you haven't filled out the questionnaire) so that you can then sit around for 15-30 minutes waiting for your actual appointment. The bottom line should be that if you arrive within a couple minutes of your scheduled appointment with your pre-visit info filled out, you should be sent straight back to the doctor and not turned away (particularly in light of the nature of the visit - injury etc). My wife (who works at a local hospital herself actually caring for others) threw her back out and needed to see someone to get some muscle relaxers or pain meds until her PT appointment next week. She arrived 2 minutes after the 15 minute check in time - literally 10:47 rather than 10:45 (and yes, she had dutifully filled in the check in stuff ahead of time) and was told (uncompassionately) that because of the no-tolerance policy that she would not be seen. She left and had to make an appointment at a Urgent Care clinic in Lake Oswego several hours later. What an awful way to treat people. Our family of 3 will no longer be going to this clinic for "care". We will spread the word to our neighbors, family and friends to find a better option- there are lots out there. Good luck to this declining clinic with their declining customer satisfaction ratings. Oh, and you can send the invoice for my recent visit to collections, because I'm not paying that Sh*t. Maybe they'll turn it into a more useful place when they're gone- like an empty building or something.

Not sure this is the correct place or the correct it's for providence milwaukie…read more I was sent here for a X-ray. The people who treated me couldn't have been nicer. All of the nurses and people who treated me were nice. It was the way the front office treated an elderly man. This was as few months ago and it has bothered me still. . I don't know the man he was dumped off for his appointment and was moving as fast as he could. Signs outside said if your late you will have to reschedule. Apparently he was late. I have no idea how late but I know he was late because the check in girl let everyone in the office know it. " You're late you will have to reschedule" His ride took off as soon as he got out of the car. So he would have to contact them to come and get them. We were in a truck and he would not have been able to get in it. Anyway it's very hard for me to get in but that's not my point. I just thought she treated him so awful elderly man maybe 80 years old maybe older terrible. That is not the office that I normally go to, but was referred there for I believe it was an x-ray.. My mom and dad are not alive anymore but I can tell you if anyone want to talk to them like that and treated them like that they would not have gotten away with it so if anybody reading this goes to Providence Milwaukie medical office be sure not be late .

Service is good and all I'm just concerned about having a camera in the patient's room... since…read morewhen that is necessary? How that patient's privacy is respected? I don't understand. When they ask you to get naked and cover yourself with a piece of cloth are there security guys watching the show? OMG this is wrong in so many levels... This is a HIPAA violation. Cameras can't be installed on exam rooms.