My 2011 Audi A5 needed to have the front control arms replaced…read more I had read good things about these guys so decided to stop in to see whether they'd be willing to do this repair. I'd gotten an extremely high quote from another Ashland mechanic and was considering doing the work myself. Valley View Auto Repair quoted a very fair - and much lower than the other outfit - price and were able to do the work the next day. When I picked up the car, the bill was less than they had quoted me, as the scope of needed work was less. And the car is perfect again! I really believe these are some honest mechanics that want to do right by their customers. I will be back next time something goes wrong with one of my cars.

I have now brought my car back 3 times. I have told them EACH TIME what the issue is, they have not…read moreonce, listened, or even come close to doing their job properly. They have now charged $4000+ for various things, and HAVE STILL NOT FIXED WHAT I ASKED THEM TO FIX. They either argue, and pretend they know better, or ignore me completely. If they know better, then why is the issue still not fixed? I have ran the problem through every AI and got the same answer, I've talked to 17 mechanics, all agreed that the issue was what I told them. But these scammers, refuse to do their job. On top of that, I dropped it off with a full tank of gas, took them over a month to get it back to me, and the gas tank was empty? There's no explanation for a full tank of gas to be gone, with them just doing test drives or starting it to idle, they clearly did something else that used a full tank of gas, in a car that's extremely fuel efficient. I'm reporting them to the ASE, and BBB avoid them at all costs

I went through the car wash and pulled into the vacuum area, only to find that a piece of my bumper…read morehad been snagged and pulled off during the wash. My 2009 Subaru Forester was in great condition beforehand. The damage happened here. I told the employee at the booth, who called over the assistant manager, Tyler. Tyler was rude and combative from the start. He handed me an incident report with a disclaimer stating the business isn't responsible for damage to cars over 10 years old. I refused to sign it. He also refused to give me contact information for the general manager or any insurance information, and instead gave me the phone number for a different location across town. When I called it, I spoke to two more "assistant managers" who said I'd have to wait for the actual manager before anything could move forward. Total runaround. If a business damages a customer's car, that should be handled between insurance companies, not decided unilaterally by the business that caused the damage. Of course they're going to say it's not their fault. I ended up waiting in the parking lot for over an hour for the general manager, Dustin, to show up. When he finally arrived, he walked straight to my car and started inspecting and touching the damaged bumper without a word. No introduction, no acknowledgment that I was right there. I was alone in the back of that parking lot with two men telling me their business wasn't responsible for damage they caused, and Dustin's whole demeanor made it clear he had no intention of being cordial about it. When I pointed out that he hadn't even introduced himself before putting his hands on my car, his response was, "If this is how we're starting off, it's not going to end well." That's not how a manager should speak to a customer, period. It came across as a thinly veiled threat, not customer service. He was short, dismissive, and clearly agitated that I'd pushed back at all, like I was the problem for expecting basic decency after his business damaged my property. At no point did he attempt to de-escalate, apologize, or treat the situation with any professionalism. If your business damages a customer's vehicle, the bare minimum is: reimburse the cost of the service that caused the damage, treat the customer with respect, and carry insurance to cover it. Instead, I got aggression and intimidation from the person in charge. Worst $11 I've ever spent. Dustin and Tyler both need serious training in how to handle conflict without becoming hostile toward customers.

They keep putting us to close the the car in front of us and the front t of my car never gets…read morewashed.... an the power shuts off every other time we go through.... I've never left there thinking that was worth the 10 dollars a car wash. Bad experiencessss. Save the money and go somewhere else.

We trusted Pennzoil Oil Stop with our truck, and it turned into a nightmare. They installed non-OEM…read moreparts in our transmission, claiming they "stand by their work." Unfortunately, the filter they put in slipped and fell onto the oil pan, causing our transmission to completely fail. We were left with a $7,000 repair bill to replace the transmission. When we brought this to their attention--referencing the Magnuson-Moss Warranty Act they even advertise on their website--they took zero responsibility. Instead of standing behind their service, they left us with the damage and the cost. We always try to support local shops, but when a business does you dirty like this, it's just wrong. We stood behind them as a customer, but in the end, we got the short end of the stick. If you value your vehicle and your money, think twice before trusting this shop.

very nice quick and painless.very nice clean bath room. cookies are a nice touch. not much eles to…read moresay. thanks

Decent bathroom in the back of the minimart that has a faucet tall enough to allow you to fill up a…read morewater bottle. Pretty large selection of junk food and junk drinks though very little in the way of healthier options. No sparkling water, fruit smoothies, or similar choices. The attendants seem friendly enough and the location is easily accessible from two sides of the intersection. It isn't nearly as easy to find off the freeway as the signs at the exit would have you believe. It is a good two miles from the freeway, so if you are in a rush, it would probably be better to go to a place close to the freeway on ramp/off ramp further down the road.

Been getting my fuel here since it was Towne Pump back in 1980-something. Staff friendly, good…read moreselection of fuel choices including diesel and *non-ethanol* "clear" premium fuel for older cards and motorcycles, etc.

The prices keep increasing even with their $15 discount coupon. 3 months ago I got an oil change…read morefor $75 and now it's $88 (with coupon). I don't need the perks of a car wash, door hinge lube or window wash to help me feel better about the gauge. Go elsewhere for cheaper prices!

I did not even know there was such a thing. You can hire them to do an express detail on the…read moreexterior and/or interior of your car. It's first come first serve and open on Saturday. A range of services and packages you can choose from. But you don't even need to get an oil change, if you only want help cleaning your car.

Great! I didn't need any cash or clumsy quarters to run back and forth to operate the car wash!…read moreRemarkable! I used my Apple Pay and payment accumulated within the duration of the use of the hose and cleaning brush to clean my car. I should have reviewed the equipment before hand to move more smoothly from one operation to the next but, eh, I'm only human. I made it work and my car is the better for it!

Not bad for $4! I used the 2nd bay from the left with my credit card (think the coin slots weren't…read moreworking). Next tim I'll make sure that the wash dial is turned to rinse rather than presoak to begin with, as the presoak setting didn't have much power. Be careful with the soap brush; it's been fixed with a metal clamp close to the brush head that's kinda sharp. I like that you can use your credit card to pay. Just be sure to hit the green button (pix of this on earlier reviews) when you're done so it'll stop charging your card.

I paid for a full service cleaning, when I got home I noticed a bunch of very obvious splatters and…read moresmudges in the interior they failed to clean. When I took it back to get it redone, they still didn't get it all. I should've looked more closely the second time, but I thought "there's no way they would do the same thing again."

We came across town because this car wash had good reviews. We arrived 15 minutes before closing…read moretime, took our things out of the bed of the pickup and they proceeded to tell us they were closed. We went down to Surf thru across the street and had way better service!