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    76 Station Mm

    5.0 (2 reviews)

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    Phoenix Auto Center Tire Pros

    Phoenix Auto Center Tire Pros

    (23 reviews)

    The folks here are awesome, honest, courteous, knowledgeable and always have that can do attitude…read more Whether its tires, front end work, brakes this is one of the most complete automotive shops I've ever dealt with. Richard C

    Youtube Reivew: https://bit.ly/3Q3UpLR…read more Point #1: Excessive Markup on Fuel Pump A 22-year-old customer brought her car in after the check engine light turned on. She was advised to replace the valve gasket and fuel pump, with a total estimate of approximately $3,000. Because she relies on her car to commute to Grants Pass, she felt pressured and agreed to the repair. The receipt shows she was charged $2,000 for the fuel pump alone. -Typical fuel pump cost: ~$500 -Amount charged: $2,000 -Markup: 300% When questioned, the shop stated that this level of markup is "typical" for their business. Point #2: Failure to Disclose Critical Repair After completing the initial repairs, the customer received a message stating that an additional $3,000 timing chain repair was required for the vehicle to be drivable. This information was not disclosed upfront. When asked why this critical issue was not communicated earlier, the explanation given was that it "may not have been noticed until later." -This explanation is highly questionable. -The timing chain is located in an area that would reasonably be inspected during related engine work. -It is unlikely that such a major issue would only be discovered after completing the initial repairs. It is reasonable to conclude that this information was withheld, as the customer may not have approved the initial repair had she known the full scope of required work. Point #3: Inflated Labor Charges for Timing Chain The shop quoted $2,252 in labor for the timing chain replacement. -Claimed labor time: 8.5 hours -Implied hourly rate: ~$265/hour -This is significantly higher than industry norms: -Typical labor rates: $120-$160/hour The shop stated this was due to "tiered labor pricing" based on job complexity. However: -This pricing structure was not clearly communicated -The effective hourly rate is well above standard ranges -This results in approximately $1,000+ in additional labor cost compared to typical pricing. Conclusion The pattern of behavior raises serious concerns: Excessive part markup Delayed disclosure of critical repairs Significantly inflated labor charges Taken together, these actions suggest a lack of transparency and raise questions about whether the customer was treated fairly.

    76 Station Mm - servicestations - Updated May 2026

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