very nice quick and painless.very nice clean bath room. cookies are a nice touch. not much eles to…read moresay. thanks

We trusted Pennzoil Oil Stop with our truck, and it turned into a nightmare. They installed non-OEM…read moreparts in our transmission, claiming they "stand by their work." Unfortunately, the filter they put in slipped and fell onto the oil pan, causing our transmission to completely fail. We were left with a $7,000 repair bill to replace the transmission. When we brought this to their attention--referencing the Magnuson-Moss Warranty Act they even advertise on their website--they took zero responsibility. Instead of standing behind their service, they left us with the damage and the cost. We always try to support local shops, but when a business does you dirty like this, it's just wrong. We stood behind them as a customer, but in the end, we got the short end of the stick. If you value your vehicle and your money, think twice before trusting this shop.

My family and I had an overwhelmingly positive experience here. Lemme start with the car wash and…read morethen I'll get into how they went far above and beyond fantastic customer service. The car wash itself was great, it managed to remove a long road trip's worth of bugs from the grill and the tires were looking fantastic. The self vacuum station was quite impressive. It had spacious parking, the vaccum's had strong suction, plentiful clean towels that were being constantly replenished and ample bottles of window cleaner. We couldn't ask for more. Now let's get into the extras of a rather unconventional car wash trip. Just as we were about to leave, my husband got into a little fender bender with another vehicle (absolutely no fault of the car wash). They immediately came to check up on us and make sure everyone was ok, offered us a comfortable place to sit in the AC while the police made a report, brought us all (police included) ice cold bottles of water and then... they continued to take the time to check up on us the entire time we were there. They went well above customer service even though they were frankly quite busy and nothing was expected from them. They just really cared. I then had to call several weeks later on behalf of my insurance to obtain the camera footage and not only was Nathaniel incredibly helpful and warm, he then took the time to format the video for me, not once, but THREE times. He called twice to check up and make sure I was able to open the file, checked w the insurance to make sure they got it and provided several other solutions if that should fail. He really invested himself into helping in whichever way he could ands never once made me feel like I was putting him out. Thanks Happy's and Nathaniel! I couldn't recommend you enough.

Very nice hands free car wash. My car had some sap from bushes. It was able to get it all off.read more

Good service. Cleaned and dried the car. Very friendly. Reasonable prices. Good job. I would…read morerecommend

I paid for a full service cleaning, when I got home I noticed a bunch of very obvious splatters and…read moresmudges in the interior they failed to clean. When I took it back to get it redone, they still didn't get it all. I should've looked more closely the second time, but I thought "there's no way they would do the same thing again."

Good gas - I usually go for their dog food. It's healthy food and at the best price I've ever found.read more

My 2011 Audi A5 needed to have the front control arms replaced…read more I had read good things about these guys so decided to stop in to see whether they'd be willing to do this repair. I'd gotten an extremely high quote from another Ashland mechanic and was considering doing the work myself. Valley View Auto Repair quoted a very fair - and much lower than the other outfit - price and were able to do the work the next day. When I picked up the car, the bill was less than they had quoted me, as the scope of needed work was less. And the car is perfect again! I really believe these are some honest mechanics that want to do right by their customers. I will be back next time something goes wrong with one of my cars.

I have now brought my car back 3 times. I have told them EACH TIME what the issue is, they have not…read moreonce, listened, or even come close to doing their job properly. They have now charged $4000+ for various things, and HAVE STILL NOT FIXED WHAT I ASKED THEM TO FIX. They either argue, and pretend they know better, or ignore me completely. If they know better, then why is the issue still not fixed? I have ran the problem through every AI and got the same answer, I've talked to 17 mechanics, all agreed that the issue was what I told them. But these scammers, refuse to do their job. On top of that, I dropped it off with a full tank of gas, took them over a month to get it back to me, and the gas tank was empty? There's no explanation for a full tank of gas to be gone, with them just doing test drives or starting it to idle, they clearly did something else that used a full tank of gas, in a car that's extremely fuel efficient. I'm reporting them to the ASE, and BBB avoid them at all costs

I always get my car washed here- It's a good place and free…read morevacuums too. The guys who work there are nice and helpful... One guy helped me to retrieve a silk scarf that I accidentally vacuumed up! Another guy helped me get a tow hitch off of my truck that was stuck! They are kind and attentive. Feeling grateful. Yes- I would recommend.

I went through the car wash and pulled into the vacuum area, only to find that a piece of my bumper…read morehad been snagged and pulled off during the wash. My 2009 Subaru Forester was in great condition beforehand. The damage happened here. I told the employee at the booth, who called over the assistant manager, Tyler. Tyler was rude and combative from the start. He handed me an incident report with a disclaimer stating the business isn't responsible for damage to cars over 10 years old. I refused to sign it. He also refused to give me contact information for the general manager or any insurance information, and instead gave me the phone number for a different location across town. When I called it, I spoke to two more "assistant managers" who said I'd have to wait for the actual manager before anything could move forward. Total runaround. If a business damages a customer's car, that should be handled between insurance companies, not decided unilaterally by the business that caused the damage. Of course they're going to say it's not their fault. I ended up waiting in the parking lot for over an hour for the general manager, Dustin, to show up. When he finally arrived, he walked straight to my car and started inspecting and touching the damaged bumper without a word. No introduction, no acknowledgment that I was right there. I was alone in the back of that parking lot with two men telling me their business wasn't responsible for damage they caused, and Dustin's whole demeanor made it clear he had no intention of being cordial about it. When I pointed out that he hadn't even introduced himself before putting his hands on my car, his response was, "If this is how we're starting off, it's not going to end well." That's not how a manager should speak to a customer, period. It came across as a thinly veiled threat, not customer service. He was short, dismissive, and clearly agitated that I'd pushed back at all, like I was the problem for expecting basic decency after his business damaged my property. At no point did he attempt to de-escalate, apologize, or treat the situation with any professionalism. If your business damages a customer's vehicle, the bare minimum is: reimburse the cost of the service that caused the damage, treat the customer with respect, and carry insurance to cover it. Instead, I got aggression and intimidation from the person in charge. Worst $11 I've ever spent. Dustin and Tyler both need serious training in how to handle conflict without becoming hostile toward customers.

Have been going here for years. The people that work here are very nice and I get great service…read moreevery time!

Came in to get my oil changed recently, best service and work ethic, they work great together and…read moreeven had a coupon on their website to make it cheaper for me. I recommend this shop for anyone trying to get their oil changes done inexpensively and quick!

Hey, great carWash where they can wash your car for fifteen dollars. Tree vacuum so available. Also…read morehand dry your car.

Had my car washed today and the lady that helped nice but after getting in my car after there was…read morelint from the towels all over the inside and outside of the car. The dash and console was cleaner going in then coming out.