The one thing you don't need when dealing with a disaster is more stress. Not only did Justin and his team run the process perfectly, they actually reduced my stress throughout. Both moving in and moving out went sideways due to factors out of my control and not caused by Archive. Instead of just going with the flow or telling me to let them know when I had it straightened out, they stepped up to help me get it back on track. Who does that? These folks. It's rare for someone to go outside of their assigned role and really step up, but they did, twice.
I've been trying to explain to others how unique Archive's services are. White gloves is under selling them. It's so tough to have to move out of your home, not knowing what's next, feeling alone, dealing with insurance companies that add to your trouble, but it felt almost like having parents (younger than me parents) opening an umbrella and holding it over my head to keep me dry during the storm.
I hardly blinked my eyes and I was moved into my temporary home. Then I blinked again, and I was moved back in. My example I use to explain to others is that I had this bottom drawer with six basket of items all organized prior to move out. In my head, as I moved back in, I was ready to unpack and reorganize that drawer. Nope.. I opened that drawer and the items were EXACTLY where they had been when I moved out. Wow. I had a wall hung tv that I hung alone but it was tough to do. I expected them to either tell me to deal with it, or to have to help them. Again, they had it up and connected before I noticed they were working on it. I had to fight them to let me help at all. I was constantly told they would take care of it all. It's hard to trust in situations like this, especially if you are expected just a normal moving company. But sure enough, they had it handled and with such attention to detail I don't have the words for.
Justin was so easy to communicate with and showed real care for my concerns and needs. He is truly one of a kind. I don't know what Archive pays him, but they should raise it. I made a mistake with the insurance company and he tried to take the fall, even though it was all on me. I understand why I made those mistakes, in a time of chaos and anxiety, but it was no one's fault but mine, if fault has to be assigned. But with nothing but class and professionalism, he tried to take on some of the blame. That's impressive!
I will sing their praises to anyone that will listen. You're going to be dealing with contractors and the difficulty there. You will be dealing with insurance companies and their games. You will be uprooting your life, your family, your pets. But with Archive, you will have a team completely on your side, helping you navigate the lava to reach the other side safely and comfortably. Five stars isn't enough.
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