I have been a Planet Fitness Cary client since 2018. I took a brief hiatus during COVID but…read morereturned once the facility reopened. I think that we have had a very good relationship. There was a time when folks at the front desk knew my name, and we exchanged pleasant salutations during check-in and check-out. Two weeks ago, I fell on the ice and broke my knee. I am having surgery next week and will not be able to work out until mid-July. I decided to pause my Blackcard Membership until July of this year. Well, that is when my road to perdition started. First, I tried to accomplish this task online. It is 2026, and most businesses allow clients to transact business online. Not Planet Fitness. The chaotic web client insisted that I call a toll-free number to accomplish this task. Ok, I contacted an individual in their offshore call center. Now, Mephistopheles was not his name, but I knew what he was up to just the same. After asking me why I wanted to modify my membership and other non-sequitur questions, he told me that he could not fulfill my request. He stated that he was not authorized for such transactions. I would have to call another toll-free number and talk to someone else who "could also not help me." Well, that made our ten minutes on the phone most worthwhile. After calling the second toll-free number and connecting with a domestic call center, the outcome was eerily similar. After discussing the issue for about 5 minutes, I was told that I would have to go to the facility, broken knee and all, and modify my membership there. So, I got a ride, broken knee and all, to the facility over the 5 kilometers. At this point in the never-ending story, my personal Dante's Inferno, my goal was to cancel the membership. So I did. The personnel at the front desk were extremely rude and showed no concern when a patron walked in with crutches and an extensive knee stabilizing unit. No "how are you today, sorry to see your misfortune," or even a hello. Just "matter of fact" if you want to cancel, cancel. OK!! My goal at the beginning of Gulliver's Travels was to suspend the membership until my knee allowed me to return. Now, my relationship with this business is over. When my recovery allows me to return to a gym, it will be to Life Time Fitness or some other quality establishment that knows how to treat clients. If I could give the Cary Planet Fitness a rating lower than one star, I would. Be very cautious of the facility! Any business that makes it this difficult to modify or cancel a membership cannot be on the up and up! Some people look at the price and ignore the value-added proposition. Sure, the price may look great, but the customer service and crowded conditions challenge the value proposition. Look before you leap, the Judgement Free zone is also a "customer-service" free zone! Planet Fitness, I hardly knew you! Bye! C. Harold McManus, Ph.D., CEO & Principal Divergent Thinker PROBE Consulting Company L.L.C. https://probeconsulting.com/

About 6th time visiting here with multiple empty paper towel dispensers while the employee at the…read morefront desk is doing nothing. Hope management will help improve availability of paper towels. Men's bathroom also needs more cleaning. Often, the only 2 toilets are dirty.

outstanding gym with fantastic array of equipment and well-trained coaches to ensure the safety and…read moreoptimum fitness outcomes. Kyrie writes the various programs to challenge us & we love her as our am coach along with Beatriz and Craig.

The Athletic Lab was exactly what we needed as team when we used their facility. It was very clean…read moreand organized and the staff was welcoming and respectful!

0 stars, if I could!!!!! The gym itself is newer with nice machines and equipment. BUT, the…read moreownership and management need a lesson in customer service. This was only my 2nd time to the facility and I was interrupted by the owner who knocked on the changing room door to accuse me of using his facility as a "pit stop" for a shower. I tried to explain to him he was mistaken about my first visit and to check the cameras of my time at the facility. I'm not sure why I had to even explain that scenario or prove this but he had no interest in looking at the footage and he rather I didn't use his facility. Clearly I was changing from business clothes in to work out clothes to begin a workout over my lunch hour while having this very confusing conversation with him. I've been a long time Snap Fitness patron at a different location and was excited to learn this location was close to my office. I'll absolutely not be returning. I very rarely review things but I'm shocked how any establishment treats their customers like this. As a result of his actions, I'll be canceling my membership. But hey, maybe SnapFitness doesn't care.

I am so sad this gym has closed. The equipment was great and the place was kept super clean. I…read morereally liked working with the personal trainer Adam. He kept me motivated when I wanted to stop.

I love love love this workout program. I had the opportunity to meet Ashley at another workout…read moreclass and loved her teaching style, after trying one class at First in Flight Fitness I was hooked! I've been coming here since December 2016 and have seen a complete difference in my body and especially my strength. The best part - I've never done the same workout twice, and I go at least 3X a week. You will work every part of your body and be challenged no matter what your fitness level. Ashley's program doesn't just give you great workouts though she also provides you with guidance and meal plans to keep you on track. With such a great group of people, I now look forward to coming to my workouts each day. If you are looking for a group workout environment that gives you that personal one on one attention just like a personal trainer, then check out First in Flight Fitness you won't be disappointed.

I signed up for the Transformation Challenge in January and was immediately hooked. This is by far…read morethe best workout program I have ever participated in. Ashley gives you all of the tools you need to be successful including recipes, meal plans, and daily motivation. It's like having a personal trainer in a small group setting and it's amazing! At 7 weeks in, I am leaner, stronger and have a million times more energy than I did when I started. Every workout is different and challenging. I'm working muscles I didn't even know I had! First in Flight Fitness has truly changed my life. I'm so happy to be a part of this group!

Really enjoyed visiting this gym. Great for powerlifters and weightlifters. Only complaint is that…read moresome members expect you to let them in (even though you're literally only on a day pass) as if you're the reason their membership isn't working.

I've been going to this gym since May 2021. It is a strength training and powerlifting gym. 24 Hour…read moreaccess via App. It's not crowded. It's small but specialized. There is a regular membership. You can also upgrade to a personal trainer that will set you on a program. Then you can add personal training sessions. I follow a progressive personal training session program that has seen results. "Follow the program!" It works. I dropped 10 lbs of pandemic fat so far. I've added strength, ability, mobility, tone, and muscle. It's not CrossFit so a program can be tailored specifically to you, not to a large group rushed through an exhausting workout. I highly recommend checking them out!

If you are looking for the best bootcamp in town you are looking at the right place. I have been a…read moreclient since 2012 and over the last few years Chris has helped me lose weight, get stronger and become a better runner. I love the bootcamp classes. These are not those run-of-the-mill type routines which you can find on a DVD. Each routine has been designed by Chris to include various aspects like cardio, strength, plyometrics, core, stability and much more. Guess what, no two classes are the same. I highly recommend Isotolp Fitness. Go ahead and give Chris a call and you will be happy you did.

Highly recommend . I am in the group fitness classes. Word out core and different muscle groups…read moreeach time . When I started it took me about 2 weeks to get my muscles in shape ! I'm so grateful to Chris for this !

Core Results is awesome! This is exactly the personal training experience I was looking for and I…read morehave been completely satisfied with my training. My trainers Tyler and Jonathan are both awesome and provide me with individual workouts that meet my needs and keep things exciting but switching things up to never get bored. The owner/manager Aaron is so kind, professional and helpful with finding perfect fit trainer for you and getting you scheduled. I highly recommend Core Results both Raleigh and Cary locations as I have worked out in both areas. You Won't regret it!!

Core Results was just I was looking for. Eric is excellent at what he does. He is extremely…read moreknowledgeable in his craft. Being an aerialist, I have very specific goals, he took the time to research my sport and adapted the workouts to get the results I've been fighting for! I would highly recommend giving Core Results a chance, it will be worth it!

I don't know about you dear reader, but my past experiences with trainers have gone something like…read morethis: 1. Hire trainer 2. Show up on time, wait for them to arrive on time 3. Start workout 4. While they're checking their phone, finish circuit, stand there, wait for instruction 4. Continue workout while they talk about how great they are 5. Finish workout while they check their phone again 6. Rinse and repeat After moving here in October, I needed a serious trainer that could push me but not be a jerk about it and understand my limits. I believe this takes intelligence, discernment, and kindness. So I was beyond amazed when Sean (the owner) paired me with Omar. Omar is all of the above and more. He is: 1. Very kind 2. Really understands functional training - proper movements and sequencing so I don't hurt myself and really get the most out of each exercise 3. Always on time 4. Funny 5. Always asks how I'm doing with the movements and invites feedback 6. Knows how to listen and make changes accordingly I also like that the facility isn't too big and we each have our own pods to work out in. I don't know about you, but I often found myself getting lost and feeling insecure in big box, meat market gyms, regardless of how nice they were or how many amenities they threw in as marketing gimmicks. And this is why I love Fitness Together and why Omar is the best trainer I've ever trained with. Everything is straightforward and Sean is great about checking in with me. In fact, I'm on my second 90-day package and plan on continuing thereafter. We have a lot of fun together. Plus I get the support and accountability I need without all the narcissism so common in this industry.

Fitness Together is a great motivational place to get fit. They challenge you week after week…read more They really try to accommodate your specific athletic needs. There is accountability to exercise on a regular basis. I hate the hard work I have to put in, but enjoy the results. Thank you FT!! You have changed my life for the BETTER! Sean is a very hard but great trainer!!!

I inquired here while I was searching for another gym. Since moving here I've struggled to find the…read moregym that meets all of my needs that's not a total inconvenience. I found this location to be relatively close to my home and I like that it's 24/7. I spoke with Andy on the phone and via text. The service Andy provides is excellent and Andy did a great job following up to ensure I could get a tour. Unfortunately, I settled on trying out another gym option but I look forward to circling back to Anytime Fitness if my current choice doesn't work out.

Non existent customer service. First off, this specific gym charges $30 A MONTH more than the other…read moreanytime fitness gyms in the area? How the hell does that make sense? When I brought this to the owner, his answer was "because our facility is top notch and we have a bodybuilder like atmosphere which encourages a higher level of training at our facility". The facility is not top notch. Every other anytime fitness I've been to in the area has more equipment and is cleaner. They also are never any help when you come to them with questions about your "contract". I got a new credit card and needed to remove my card that was expiring from my payment method. The process was impossible. 2 weeks passed before anybody could give me an answer on how to change my payment method. Then, when it finally got switched, I got hit with late fees and a service charge totaling over $100. An absolute joke of a gym. Stay away at all costs.