shopping at Monkey Sports in Farmingdale should be a straightforward and enjoyable experience, and…read moreto be fair, many of the employees here are helpful, professional, and knowledgeable. Unfortunately, the entire experience is ruined by the store manager, Ryan Maloney. He is, without a doubt, the worst part of this store--clueless, unprofessional, and completely unfit for his role.
as a manager, you'd expect him to have at least a basic understanding of the products, yet he seems to know absolutely nothing. Ask him a question about any type of gear, and you'll either get a completely incorrect answer or some bizarre, unhelpful remark that makes you wonder if he even knows what's in his own store. While other employees go out of their way to assist customers, Ryan seems more interested in making everything more difficult.
to make matters worse, his demeanor is just plain uncomfortable. Instead of being professional and customer-friendly, he makes weird, off-putting comments that leave you wondering if he's deliberately trying to confuse or irritate people. What really crossed the line was when he made unsettling remarks toward both me and my son. Rather than focusing on helping us find what we needed, he seemed more interested in making awkward, unnecessary comments that had nothing to do with our shopping experience. It was uncomfortable, unprofessional, and completely unacceptable.
on top of all that, he doesn't even seem capable of managing basic store operations. At one point, he actually pulled one of his employees away from helping another customer just so they could assist him with something--completely disregarding the fact that the customer had been waiting for help. Instead of leading by example, he comes off as lazy, unorganized, and completely out of his depth.
and his appearance--because if you're expecting a manager who looks even remotely presentable, you're out of luck. Ryan strolls around the store in cheap Walmart sweatpants like he just rolled out of bed.
It's honestly a shame because the rest of the staff here are great--they know their stuff, they're friendly, and they actually care about customer service. But with Ryan Maloney in charge, the entire store suffers. If Monkey Sports wants to maintain its reputation, they should seriously reconsider who they have running the place. Until then, I'd highly recommend taking your business elsewhere.
