Im crying while i write this. And believe me when I say that I did not want to write this at all. This is the second time that I've attempted to have Lauren do my hair. The first time was also a disaster, but I never said a word and I assumed it was because I wasn't communicating well, Although I gave her a picture and told her exactly what I wanted. A year has gone by and I went back in. I literally just wanted to get some blonde highlights and cover up the grey. Five hours and $500 later my hair is completely destroyed, but it looks exactly the same as it did before I went in. She literally bleached my hair and then turned around and put brown dye on top of it. Even though she knew that I wanted it to be blonde. I gave her pictures. I explained to her multiple different times. And yet again, she did not listen, and she decided to do my hair the way that she wanted it. I left and went to a very good friend of mine's house after I Left the salon. She did not even notice that anything had been done to my hair. In fact, she instead said "your hair is looking extra dry. I found this new conditioner if you want to try some." I literally just cried. I'm a single mom. I don't have $500 to throw around. I get to do this once a year. And for the last two years, it's just been trash. I will never step foot back into this place again. I have included three pictures for my review. The first one is what I told her I wanted it to look like. The second is what it actually looks like when I left the salon. The third one is when I got home and realized that I had blotches of dye, still left in different areas all over my head. I also had dye all over my neck, my forehead behind my ears. It's like she gave up rinsing halfway through. To say that I am unhappy with this experience is an understatement. I left this exact review on google- the owner responded with an absolute crap answer. And if they think for one second that i would allow anyone from this salon to
touch my hair, you are wildly mistaken. She literally bleached my hair and then put brown dye on over top of it. She also left clumps of brown eye all over my head - when I got home I found it. There is literally no excuses for any of this. Do better. Update- i literally did tell her i was unhappy. NONE of her suggestions made any sense at all. I wont come back and ill be sure to tell anyone i know not to go there. Im pretty sure you are just scamming people in to coming back multiple times. I went and spoke to another high end salon and they agree with me 100%. read more