Terrible communication to the customer. Walked in for a basic oil change. Didnt expect to wait…read moreclose to 3 hours on a Wednesday late morning. I'm sure their product and services are great. Unfortunately, they missed this time. Wont be coming back. Not about the money but lack of communication to the customer waiting in the lobby for 3 hours. Update: thanks for response. Good luck to you guys!

It's my car's time of year again .. oil change!…read more Parking: They have a small parking lot with limited parking spots. There were no spots when I arrived, so I just parked in front of the shop. Ambiance/Environment: The inside is small with a waiting area and a coffee station in the corner. The couch and chairs are comfortable and clean. There were consistent customers coming in n out for a weekday. Service: I called the shop before coming in to inquire about same day walk ups. Manny answered the phone, and he mentioned they were able to accommodate walk ups. When I arrived, he was also the same person that checked me in. He was nice and efficient. Majority of their workers speak Spanish and English. They offer complimentary shuttle services. Though, I couldn't take advantage of this service bc their driver was on lunch. My car needed a full synthetic oil change. If you have a coupon, make sure to present it at check-in. The coupon I had was for an oil change starting at $39.90. It cost $79 after taxes for my oil change; which is about average price nowadays. Since I couldn't use their complimentary shuttle services, I decided to wait there. It took about an hour for them to finish. They take cash or card as a method of payment. Thankfully there's no extra fee for using card.

Jesse was amazing! I messed up doing my own oil change and ended up over torquing the oil drain pan…read morebolt, so my bolt wouldn't stay in. I made an appointment with him the night prior at 10pm and he promptly came out the next day at 8:30AM to fix the issue. He retapped the threads I had stripped out and fixed it for me. He also made sure to drop my oil pan and clean out the metal shavings so they wouldn't get into the engine and put a new gasket on when he reinstalled it. He also completed my oil change. He was able to finish the work in less than 2 hours too! Thank you Jesse for your great help! You saved me!

Really surprises me that you have time to post a long comment on a Yelp review, yet after three…read moreweeks of ignoring my calls and texts, you still can't take a moment to explain what's going on to me directly. That alone shows the type of person you are and how you treat your customers. I have screenshots of our entire conversation that I'll be attaching so everyone can see the lies you're telling. I have never gotten hostile with you I've been patient and sure I was bothered by you changing the story line every hour I have not once yelled or been unprofessional with you like I said I have all our chat history for everyone to see for themselves and see how you are just making up things to make yourself look better. To start, I told you from the beginning that I did NOT want to replace the axle. The boot just torn, and it didn't need replacing-- even Toyota recommended simply rebooting it since my truck only has 15k miles. So I'm not sure why you're lying and changing the story now. The boot and axle were both inspected by Toyota before hand they said I should just replace the boot as soon as i got a chance. As It can fully tore and grease could leak out so I've had it sitting since then to play it safe so you saying the axle was already worn is just a straight up lie. You even said being it's a new truck you shouldn't have to replace the whole axle when you showed up. As for the lug nut, I never gave you permission to damage it like you're claiming. I came outside and you were already hammering on it, struggling to take the key off. You told me it wouldn't be an issue and that once you reinstalled it, it would come right off with a couple of hammer hits -- which did NOT happen. Good thing I stopped you, because who knows what else you would've damaged. You also installed a $160 aftermarket CV axle that you purchased from O'Reilly. I'll be attaching the screenshot of that as well so everyone can see. And no, you did NOT arrive at my place "near midnight." You arrived at 9:25 PM -- I have proof of that too. The reason you were there until almost midnight was because you destroyed the threading and then sat there for almost an hour and a half trying to figure out how to fix it. I tightened the clamps because you were trying to install the axle exactly how you brought it, with the clamps loose. I told you they weren't going to hold, and you said you couldn't get them any tighter and that it was "fine." So yes, I took it upon myself to fix them because you were trying to take shortcuts to get the job done. For reference, my OEM axle costs $450 after tax from the dealership -- not including install and $70 I also spent on the rebooting kit that was also "thrown away". The one you installed only costs $160. So yes, I have already filed a police report and I am starting a court claim. See you in court. And thanks for showing everyone how you treat your customers.

I've had a great experience in every service provided here. This place is very welcoming, from…read morecoffee to a friendly decor that makes it comfortable for women and children. The service is fast, professional and honest. The staff is friendly, knowledgeable, and very transparent. it's hard to find a place you trust but this is definitely one if them. I highly recommend!

Went in for a stripped screw inside the engine bay thinking I was going to be an expensive error to…read moreremove, but thankfully the skilled mechanics were able to get it out and only charged an hour of labor. Can't say other shops would do the same from personal experience. Absolutely recommend, very honest and straight forward staff, great experience from the mechanics to the front desk!

Thans still the best! Honest fast and reliable, one stop shop that will make sure you car gets the…read moremaintenance it deserves

Love this place - I got an oil change in about 30 minutes! The last place I went to charged over…read more 2x as much and over double the time. Workers here also seem honest and get the job done! Will definitely be coming back :)

I had a really great experience at this shop and honestly can't recommend them enough. A few weeks…read moreago, my catalytic converter was stolen, and I had it replaced at another shop. After that repair, my check engine light suddenly came on--even though it wasn't on before. The first shop told me it was a problem with the mass air flow sensor and tried to charge me to fix it, which didn't feel right to me. So I decided to come here for a second opinion, and I'm really glad I did. The mechanic took the time to properly diagnose the issue and walked me through everything step by step. Within about an hour, he figured out that it wasn't the air flow sensor at all--it was just a blown fuse. That alone saved me a lot of money and potentially from being overcharged elsewhere. What really stood out was the honesty and communication. He explained clearly what went wrong, didn't try to upsell anything, and made sure I understood the situation. On top of that, he even aired up my tires for free, which was a nice touch. Fast, honest, and affordable service like this is hard to find. I'll definitely be coming back and recommending this shop to others.

Service requested was spot on, called for a used tired. Fair pricing at 60 otd, it was done…read moreimminent i came back. One of the fastest pit stops I've ever made in my life. George was the gentleman that helped me. Fred was the worker on the register. 10/10 would come back and will recommend to others.

I went to Chapman Auto in Orange because my car wouldn't start due to a loose battery terminal…read more With a new job starting on Thursday I was stressed about having car trouble. Kennyard looked at my car and fixed the issue in less than 10 minutes. It was an easy fix, and when I asked how much I owed, he just told me to come back for future repairs instead. I so appreciate Kennyard's helpfulness, kindness, and honesty. Thank you, Chapman Auto

I drive a BMW SUV and my key fob has been signaling that I needed a new battery for quite some…read moretime, but I live quite a distance from my dealership. Today, while I was in Orange for an appointment, I asked Siri for a BMW spot nearby and she gave me Chapman Auto Repair. When I called they explained that they were not a dealership, but repair BMW's. I told them what I needed and they said they carried some batteries and so since they were only a mile or so away, I went to check them out. I found a nice little luxury car repair shop that I wish was closer to the high desert; I would definitely use them as they were professional, had 4+car bays and very nice technicians. They found a replacement for my battery and didn't even charge me. All the Senior Advisor asked is if I were a Yelper, would I leave a review. I told him I was and yes, I would. Thank you Alan, Jesse and Jesse, (yes there were two.) You fixed one of my problems today and you did it with kindness.

Great place to help service your car. OIL changes, they also help me with my Transmission repair…read more Thanks

Found this place near where I live and they are super nice. They're honest and they proved they are…read moredoing a good job. I've been their customer a year and don't need to worry about my car.

Great service and great customer service. Ricky was very clear and very helpful through the whole…read moreprocess. Will be coming back for any future work needed on my vehicles.

Gilbert is AMAZING & went above & beyond to help me out! I called for a quote for an oil change on…read moremy Q50 & spoke to Gilbert. They didn't carry the type of Liqui Moly I wanted for my oil change but said he would be able to order it for me. Gilbert even showed me the oil & the filter when it arrived to verify it was what I wanted. That made me feel extremely happy to know I'm getting exactly what I wanted for my car. Customer service is A1! Very happy I called Placentia Super Service!

I have been bringing my VWs (Jetta GLI and GTI) to EMD Auto for the past 7-8 years now and have…read morealways had wonderful experiences; from everything like oil changes to oil leaks, o2 sensors, carbon cleanings and just general automotive Q&A and advice via phonecall and emails -- Thomas, Tyler and the team have always been amazing and helpful! I moved out of Anaheim a year ago and will still make the trek to have them check out my car. They're the best! Thanks EMD Auto!

Excellent performance shop! Took my 2025 EV6 GT to get lowering springs & wheel spacers installed…read more I also had them do my alignment & wheel balance to bring everything back into spec. Everything turned out great! Fantastic pricing & very knowledgeable. Highly recommend!

I had an amazing experience with JR Wheels & Tires. I brought in my Chevy Silverado 1500 RST for a…read more3.5" lift, new wheels and tires, and even had my brake calipers color changed--and the results were incredible. From start to finish, their customer service was top-tier. The team is extremely knowledgeable, giving expert advice while staying honest and trustworthy throughout the entire process. They made everything simple and stress-free, explaining options clearly and making sure the job was done the right way. They were also punctual and flexible, which made the whole experience even better. And honestly, for the quality of work they delivered, the pricing was more than fair--an understatement for the level of craftsmanship you get. Phenomenal business all around. I'll definitely be recommending them to all my friends and family.

scammed. i went in…read moreon a rainy day around november last year and needed a tire as mine was flat. i read that this place has amazing reviews so i trusted them. I just took my car for maintenance recently and they advised that the tire they sold me here is 10 years old!!! aside from that. they also stripped 3 of the lug bolts that i now also have to replace. horrible. do not go by yourself, have your husband or a man with you. do not recommend.