This is a disgrace honestly. The Italian beef sandwich was so bad I don't even have words to express it. It's bland, doesn't have flavor, and overall the food just tastes bad. There are better fast foods around than this Arby's specifically. I'd say service was not that bad, there are ways they could improve but it's not that bad, we just had to wait a long time which I hate. Ambiance is peaceful. Overall, it's the food that is honestly disgusting and I wish they could get better at making the food read more

FAMILY FOOD ADVENTURE!!! Quick late night bite!!! Dad and the girls out late!!! Stopped at this Arby's as "THEY GOT THE MEATS!!!" Girls got chicken wraps, sliders and fries. Let's face it we all Loved the Curly Fries!!! Major point for going here in the first place. Fries were fresh and yummy!!! Side note: I still don't know why they got regular fires as an option. Probably trying to gain more appeal to the masses, but seriously Curly is the only option for us at Arby's. The 4 stars is for the wait time. Breakdown: There was no one in the drive thru. Our food took almost 20 mins. We got a #2 Roast beef sandwich meal - 1/2 pound, 2 value menu chicken wraps, 4 RB sliders, fries and drinks. What we ordered should have really been much faster. No cheese, changes or extras. This is based in comparison to other Arby's, that we normally go to, in neighboring towns that usually take 10 mins or less to get our food out with other customers. The WH store definitely took a longer time than their neighbors for the same foods we normally order with no other customers. Other than the time of wait. Everything was Arby's. Good meats with great Curly Fries & Arby's sauce. Food to Value ratio: Honestly fast food all around is getting more costly. We have practically stopped eating fast food as with current pricing you're better off ordering a ToGo pick up order from a real food restaurant for the same price 10-15$ a meal. Or you can get healthier food at the same pricing whereas healthier food use to be allot more expensive. Sure Fast food still has deals that are 5$ or less, but the quality of the food has gone down with those price points as well. Just my 2 cents, eat better food for comparable pricing!!! We would revisit the WH Arby's if we were in the area late night again, but we will most likely continue going to the Davenport/Auburndale Arby's as we do now when... WE WANT THE MEATS!!!! AS ALWAYS TRY IT FOR YOURSELF!!! read more

Im gonna give it a three stars only because they gentlemen at the drive thru was super nice and definitely went out of his way to make sure our order was correct. But the quality of the roast beef was mush and very unpleasant texture than it regularly is. We got the new spicy sandwich and it was awful but very spicy and just mushy. The chicken nuggets were fine they were hot and so were the mozzarella sticks. read more

Arby's - a happy hours sign in the window - Fast Food Near Me - Winter Haven, Florida

This is the worst most horrible looking sandwich in my entire eating history almost took 30 mins to get my food this place legit should burn down who ever made this sandwich needs to look into a new career because this looks likes Helen Keller put this together read more

Arby's - a half eaten sandwich on a piece of paper - Fast Food Near Me - Winter Haven, Florida

Service was terrible took over 20min to receive my food. There were only a few people in the restaurant all I heard was I'm sorry we're understaffed yet employees were sitting in dining area looking at their phones and not working. I will not be going back to this location. read more

Nobody works the drive thru/ I watched four cars stop never get called on and drive through. 8 pm on a Wednesday in September. I think they probably cannot get any reliable staff and will be closing eventually. read more

Worst staff and restaurant around. On Sunday 12:30 drive up requested Orange. Shake (very delicious). Clerk said they did not sell them any longer. Sign is still up for Orange Shake, so I stopped by on Wednesday evening 6:15 pm. This time they said the shake machine was down. When I drove up to the window, a rather large white lady, who identified herself as a shift manager said the machine was down due to the hurricane, You know the one that did not effect Polk County.We never loss power but that was her story. When I asked for the corporate number I was told by same manager she did not know it. When I asked for her name she said it wasn't necessary and would not give it. My guess is her name is KAREN. read more

Customer service means a lot to me and my family. For example, I'd pay much more to eat somewhere that I know I'm getting the quality and treatment that's deserved. Today, we decided to use the Arby's drive-thru. It needs a major renovation on the inside, so I'd rather just not go in. The girl taking our order was literally rushing us over the speaker that we missed a part of our order in frustration. When we got to the window we asked to add something to our order and she couldn't be more annoyed. There was no one inside at all, and when she closed the window, the entire staff was laughing. It was awkward. When our food finally came out, she practically threw it out the window. The window closed so fast, and she disappeared before I could ask for Arby sauce. I would expect this from many fast food joints, but from Arby's, it was very juvenile and just flat out uncomfortable. The only reason I am giving this 2 stars is because the food. The Reuben was pretty good that I ignored the cold fries. It will be another year before we try again. read more

Arby's - Fast Food Near Me - Winter Haven, Florida

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Had to repeat my order 3 times, Person dropped change on ground, No cup carriers, cold french fries. This place has really gone down hill.

Went there just now and got a sandwich and fries. They were ice cold. Asked for extra sauce on my Reuben it was a take out order. Just terrible!! It was at 8:24pm a dinner that was just cold!! read more

Hey Arbys.... I like you. Your food Is ok. The service, however, is lacking. Last time I came here, there was no ice in my drink. Today I come here, and there are 3 cars ahead of me at the drive through. I've been sitting here coming up on the 10 minute mark. The only reason I am waiting is because my wife wanted food from here and I want to make her happy. If not for that, I'm not waiting. Like I said, I like you, but you aren't worth waiting for. read more

Lisa Treated us like Family! We are in the area for a basketball tournament and we're starving after our early morning game. We noticed that there were no cars in the parking lot and there was only the GM there and unfortunately other employees didn't show so she did it all on her own. Let me tell you, LISA is amazing and made us feel so comfortable. She cooked for my family and I cannot be more grateful. As a business owner, I WISH that she could be duplicated and help me run my business. Lisa is the needle in the hay stack, the diamond in the ruff and a true asset! Thank you Lisa for all you do! read more

Ok, this particular Arby's has had some difficulties. That said...maybe they are working out the kinks. I've gone twice in the last few weeks and both times were very good! I ordered the Market Fresh Turkey Bacon Ranch Sandwich meal both times, and it was made very well. My only complaint was the bread was toasted a little too much and had a burnt taste. So, on the second visit, I opted for an untoasted sandwich. Problem solved! The employees were friendly and the wait time was short. Keep up the good work, I enjoy me some Arby's! read more

This place is terrible. My family and I stopped there because we hungry because we traveling through.We stepped in the store and First off all the employees were cussing in front of my 2 small children. Then my order was wrong they forgot my 7 yr old sandwich. A employee by the name of Jamal ate her sandwich and they had to make her a new one. Then they didn't have the mint shack mix. Then I found a hair in my food. Gross.. Grosss.. Grosss read more

This place is awful I went here and tried to get a meal and their fryer was broken. They are rude do not go here to eat because your gonna get bad quality food read more

It's sad when as a kid growing Arby's was the go to for a good sandwich other than a hamburger. My husband wanted to eat there tonight and I agreed to. I went to order a cherry turnover at 6:30 and they said they didn't have any and that they wouldn't be making any for the rest of the night. Seriously, what ever happened to customer service? Many restaurants don't honor that anymore and end up with low ratings. read more

The place was dead. But it was 11am. Got the food quickly and was quite yummy. Great service for a quiet morning meal. read more

Arby's - Fast Food Near Me - Winter Haven, Florida

this place is horrible - they never have any beef? why bother? on top of that they are the slowest place in town. they suck - avoid at all cost! read more

Stood inline for over 20 minutes. They had 5 people working and the woman that was taking ordered kept running off. Or just stood there and did NOTHING! They burned things and tossed the burnt food into a trash can FULL of plastic! They messed up around 10 orders while we were standing there. They need retrained!!! read more

I, the mystery diner, take great sorrow in relating that Arby's, just can't get it right. The Arby's of old produced a tasty, satisfying roast beef sandwich, enjoyed by the entire family. Unfortunately, what they are offering now, Fall 2019, is a tasteless mess of meats, curdled cheese sauce on some sort of unidentifiable bun. In their attempt to add flavor, they cover sandwiches with burned fried onion crumbles. Please, oh please, either go back to the originals or go out of business. Have some dignity. read more

Poor service and attitude by shift mgr (oriental gentleman). Never can get meet shaved anymore one excuse after another. Considering we used to go there 3-4 times a week very poor customer relations mufgel1@aol.com read more

Waited In drive through line for about 15 min, then when I finally got to the speaker, I was told it would be SEVERAL minutes before they could take my order, the hell with that I left and went across the street to Burger King, waited on right away! If you read the other reviews, it is obvious corporate needs to take over and reorganize this lousy store! read more