They forgot my au jus when I ordered through the app. A worker I called claimed I had the wrong store when I confirmed with my delivery driver that I had the right one. I read the specific address to the employee who said, "we are not even connected to that store or address" Only when I said store 5668, she agreed I had the right store which is literally at the address I read. They also claimed that orders in the 100s (mine being 105) is not even possible when I am literally staring at the receipt. Get your sh** together. read more

Don't use the Drive -thru at this location, they take forever to serve you. Also I used a coupon and they failed to give me the discount. When I pointed this out, to them It took another 10-15 minutes for them to correct it. I had to ask for a manager because the clerk did not know how to correct it, once the receipt had been printed. The manager just gave me cash no new receipt plus it took even longer for them to give me my food because of it. The line behind me was about 10 cars deep, by the time I pulled out. The Guy behind me started honking, and actually got out of his car and threatened me. When I finally pulled out he did not stop for his food, he followed me about half way home. Don't use the drive through at this location you will be sorry if you do. read more

Ordered the fish Deluxe combo. Got home and found out they did not give me the Deluxe Fish. (just then regular Fish sandwich) Was not good read more

my son had to go a hospital my boyfriend had to drive me dam kids to the hospital because they're serve my one year old son I not cooked at all burger. They made my boyfriend panic because what happened to our son this service was horrible and they took forever and I'm lucky I work at UNM hospital so I'm so lucky I safe me my son life I don't re this place at all. The Ambiance was horrible my son all most lost his lif because of this place and my Boyfriend go ignore by the staff about what happened with his son. read more

We went to Arby's on Sunday. Worst experience ever. i had a loaded Italian. Probably 2 pieces of meat and soggy bread. The wife was rushed and had a slider. So tasteless. The drive-up attendant was rude and pushy. We were the only car in line. Never again read more

I understand this is an era of short staffing. But over 20 minutes in drive thru lane and they couldn't find our order. Bye.

Fellow Yelptastics, don't write off this Pilgrim, giving 4 Stars to a Fast Food Mega--..--Chain...Folks, these chicken pecan sandwiches were....read ahead...What your not seeing is the perfect munchie of hot fresh fried Potato Cakes.....quickly, but politely scarfed down in our Mini---home (they were good mon..:) These Pecan ("pi-kahn") Chicken ("chik-uh n") Sandwiches (sand-wich-izzz) with celery, grapes and such..were.....most delicious....Imagine! riding a trolley car to a vineyard...not being crushed for time...and stopping for a chicken herd....it was like totally tastylike. The drink my "Cuisine Model" (Courtesy of Gourmand Modelling Agency) likely is holding....is a "Hendricks-Buck" with sliced cucumbers on the rocks, resting comfortably in a Moscow Mule cup..:) Thanks for tuning in to our Ch. 9 on the Yelp Stream..:) Avram EezKool Jr. read more

Arby's - "A complete meal"...Warning Kids!!! alcoholic drink and fresh sliced avocado not included..:) - Fast Food Near Me - Rio Rancho, New Mexico

Service is on the slow side here. Ordered the sub and it seemed I waited forever. Glad for the Curley fries. Wish they could cook it that would make a difference So when it comes to Arby's it is alwaYs a hit and miss. read more

Arby's - Italian - Fast Food Near Me - Rio Rancho, New Mexico

Incredibly painfully slow every single time I've been. Nationally they are supposed to be one of the fastest serving drive thru even better than chick fil a . What's wrong with this location? read more

I try to never write bad reviews but this is the 3rd time in the last 2 months that my order has been so far from what I asked for (and was charged for). I ordered a beef and cheddar sandwich with extra mayo and received a plain roast beef sandwich on a plain burger bun (if i have to specifically ask for the onion bun now and am unaware i apologize). I asked for a small curly fries with cup of cheese sauce and received a medium fries no cheese sauce, and the LARGE strawberry lemonade i ordered is tiny. I used to love arby's but for the prices being as much as they are and it being almost guaranteed I'm not getting what i want i just can't think to go back soon. read more

Ha! I don't think so! Hey Manager or franchise owner, you're a tightwad! What's lettuce and tarter sauce going to cost you?? Now I understand the low rating for your place read more

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Read a review on Google from 4 chefs who all said Arby's curly fries were the best fries over all fast food places. We tried them today and thought they were excellent!! We also tried the crispy chicken sandwich...also excellent! We don't have an Arby's nearby, but we will go the distance to get to one. read more

This location seems to be in real trouble, and it has the worst service I have ever seen - they give a whole new meaning to the term "fast food restaurant" I attempted to order a meal at this Arby's at approximately 1:25 p.m. on Sunday, April 25. I sat in line for 20 solid minutes before I got to the window. I had the opportunity to watch how three separate vehicles in front of me sat at the window for at much as five minutes waiting for an order to be finished and delivered. Why don't the employees ask the driver to pull the car in front of the restaurant and wait and the order will be delivered when it is ready?????? When I finally got to the window, before I ever tendered any money, I asked if my order was ready. The response I got was "when you pay for it, it will be" in a very smart-ass sarcastic way. I repeated that I wanted to know if my order was sitting there waiting to be handed to me in return for the money. She said yes, so I handed her the cash for my order. In return, she did hand me my beverage, but I still waited a couple of minutes for the bag with my meal to come through. I commented to her that I had been sitting in line for 20 minutes, and in return she slammed shut the service window. Several observations: 1. I am sure that this operator is having problems getting and/or keeping employees. He/she/they might be better served to offer more than the minimum wage, and also might be better served by offering overtime pay or a full 40-hour week to the employees they have. 2. Dropping the fish sandwich from the menu was, in my opinion, a bad mistake. Arby's fish is better than any other fast-food on the market, and they are losing business to McDonald's every day by not offering it on a year-round basis. 3. Make it a standard that if all of the components of an order are not immediately ready for delivery to the customer, the driver will be asked to pull to the front of the store and the order will be delivered when complete. The vehicle in front of me waited seven minutes!!!!! for his order to be handed to him. This store is ruining the good reputation of the entire Arby's chain in this area by their lackadaisical attitude toward GOOD customer service. This needs to change. read more

First time going to this Arby's. Was worried when I saw the reviews on it but hey I love a challenge. The drive they person was great at taking our order and we did ask for no onions and tomatoes on 1 of the gyro's but it had onions on it and not lettuce. Ordered a Mello Yello no ice and light salt on fries and those were correct. The person at the drive thru window was excellent and asked if we wanted any sauces and I asked for 3 horsey and 5 Arby's sauce's and she gave me exactly that much and yes I worked in fast food for a few years. When she gave us our food she smiled and said thank you and have a great day. My experience was excellent except for the one mistake on a special order. Not sure why they had such low scores. Arby's staff you rock and young lady thanks for a great first experience at this location. read more

Arby's - Fast Food Near Me - Rio Rancho, New Mexico

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This was my first visit ever to Arby's. I ordered the pecan chicken salad sandwich, which sounded delicious. I was surprised to find a Reuben sandwich in the bag I received. Drove thru again and said I received the wrong order. When I got to the window, I was asked for the receipt. The server pointed out, with a bit of attitude, that the receipt did in fact indicate a Reuben sandwich. I said it was not my fault that the wrong item had been keyed in. The sandwich was tasteless. The abundance of sauce soaked through the bread, which quickly fell apart. I ended up picking chunks of chicken out of the soggy bread with my fingers. This was my last visit to Arby's. read more

It's nothing to get excited about. We even tried their Two for $6 special and we were disappointed at the mediocre food. Its all rather bland and lifeless, which reminded me of cafeteria food. At these prices they should be serving gourmet food, but they aren't so I cannot recommend their expensive, bland food. There are better choices out there. We tried a variety of their offerings over time, including their specials and are completely disappointed with how poor their food tastes, especially compared with other fast food places. Our modest local sit-down restaurants serve far better food at the same prices so there is no way that fast food should be this insanely expensive. The place is clean and the employees are good, the food is just disappointing. read more

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I LOVE Arby's but HATE that this is the only one close to me! I've lived in the area for almost ten years now and THIS Arby's has had, notoriously, THE ABSOLUTE WORST SERVICE YOU COULD EVER IMAGINE!!! I used to work at Arby's I know/remember the sandwhiches are supposed to have like 3 oz of meat. I have had mismade sandwiches given to me with an oz or less. My most recent experience was that I arrived at this location. There was TWO cars in line, one at the window waiting to receive their order the other at the drive through waiting to place their order and me right behind him......after 45 minutes!?! The line had not moved AT ALL! Let me just make this clear,this is NORMAL for this location. After that 45 minutes of waiting without having even placed my order I decided to leave and travel to ANOTHER Arby's almost an hour further away from my house. I was sooo dedicated to Arby's but so against that location I was willing to do that. To sum it up for the past ten years I have known this Arby's it has been a waste of time, energy, and $, it is ALWAYS A LET DOWN! ANY PLACE IS BETTER THAN THIS ARBYS ON SOUTHERN IN RIO RANCHO!....... Thank you for your time! read more

This location is the worst for taking and giving the wrong order. The first time I ordered a regular roast beef meal and was charged for and given a Beef and cheddar. I can't eat cheese so it was a waste of my lunch break. Fast forward to last night... I decided to try it again and I ordered a Turkey sandwich with bacon. I was charged for the bacon but it was not put on the sandwich. I do not understand how they are having such a hard time with not paying attention to orders. You can try to call the store but they never answer the phone. I DO NOT recommend this location at all. read more

Arby's is neither fast or cheap for fast food, however it's not a sit down kind of place either. It seems like Arby's should be more popular being that it's not your regular burger and fries, but somehow it is easily forgotten. Whenever I go to Arby's it's because I get a hankering for a roast beef sandwich and curly fries. I like the meat to bun ration, I use one packet of Arby's sauce (which you must ask for because you will not get condiments in your to go bag otherwise). I don't like the cheddar and I don't experiment with other options- I'm afraid of disappointment. This particular location is very slow. Inside is usually slow as well. read more

I like Arby's. I don't like that they switched from Pepsi to Coke, but that hasn't affected my review. This Arby's though, has the WORST service. I was in the drive thru for at least 30 minutes. Claudia, the woman at the drive thru window, took forever to open the window when I got up there. I just sat there while she was talking to people. She wasn't friendly either, no hello or anything. I paid and still had to wait, no sorry for the wait, or anything. She gave me my food and I had to ask for ketchup, it wasn't offered. Why does this Arby's always have the worst service?! read more

This place has the worst service I went today and they got my order wrong ten times everyone there needs to be fired they are so unorganized and confused close down that location read more

Arby's - a man with glasses on his head - A person with a large number of glasses stacked on their face, covering their eyes, smiling in an indoor setting. - Fast Food Near Me - Rio Rancho, New Mexico

I know this Arby's needs another bad review like Albuquerque needs another vape store or another "MMA/UFC" gym. But I made the huge mistake of letting a commercial influence me. I saw the commercial for the new Cuban sandwich and to top it off, Bizarre Foods did a Miami stop with ... you guessed it, Cuban sandwiches. So I go to my nearest Arby's since the wife and daughter wanted Arby's. I waited in line 15 minutes. Literally from 1:50 to 2:05. I place my order only to immediately be told that they don't have the sandwich becauseThey didn't defrost the meat the night before. At least she was nice enough to blame it on the shift from the night before ......... read more

Hot outside 94° Hot inside at least 85°. Ask mgr. Yes a/c is on. Yea right. Could just told me it's not working. I checked all the vents, could not feel Any air movement. Worked around trying to find a vent with blowing air, non! Also 16 tables were filthy. Floor was also dirty. We ate asap. And left. Daughter started to get a bloody nose and I felt lousy. Just too hot inside. Never will go back to this oven. Mgr could of at least open doors and tight a note. read more

Terrible... ordered two sandwiches- 1. Rueben mostly sauerkraut and sauce. The advertisements show large amount of meat. This was less than half of what is shown and had 1/4 amount of fat. It cost me $6.00 for this sandwich; not worth it. read more

I had a coupon for ANY Arby's sandwich with purchase of a meal at full price. The cashier and then the manager insisted that the sandwich was for equal or lesser value, although she could not find it on the coupon, which she slammed down in front of me. No wonder there are never any people in the restaurant. That manager needs to firstly be trained on bait and switch law and then maybe trained in how to be a little nicer to customers. Update: The Training Manager did call me and apologized for the behavior of the manager at the store. Still doesn't change my review, but it was a nice gesture on her part. I hope that changes are made. read more

3 times in 15 years. I keep trying to have hope. hope is gone.  I go into the counter and order. One or two people ahead of me. 30 minutes later they're giving out orders for people who came in behind me. One drive through customer brings part of my order in and they put it back in the warmer? Bullshit. This steaming pile of fast food flotSam needs to burn Down. I didn't even bother asking for a refund. They can keep my $15. At least I didn't eat something that came out of someone else's car and hands Or anything else since they're serving food after handling potentially Covid infected products from other peoples cars right over the top of the counter where other food is served. Serve safe much? read more

Arby's absolutely nailed the Traditional Greek Gyro. I always get their Beef n' Cheddar and I still got one this time however, I also tried their gyro. Whoever is cooking today at lunch did a great job on both sandwiches. read more

Out of roast beef !!! Two times in last week we stopped at 4 PM on a weekday and they were out of roast beef. That's ridiculous ! They need a new manager. I'll never go back to this Arby's. read more

It's always up and down with these places but today we had a great experience. Friendly, fast and everything tasted great. It was even noon on a Thursday. Joe they keep it up. read more

Horrible old and cold fries, cold sandwiches , incorrect order, forgot our drinks which we didn't realize because we were focused on our incorrect and somewhat expensive order. The girl working the drive through gave us more attitude than we needed violently snapping the bag to open as if it something wrong to her just to put a sandwich in. Guess that was her version of an "angry face" More training, improved food quality and better employee selection is definitely needed at this establishment. read more

Very disappointed with my experience here. Stoped in to take an order to go and first thing was there was no a/c and was hot as hell inside. Were ordered 3 beef and cheddars and two orders of potato cakes. All 3 sandwiches had no cheese and the order of potato cakes were a joke, they only put one cake in each box. There also seemed to be flys everywhere too. The cashier was very nice but the rest were useless teenagers. I will not be coming back here for a long time. read more

We really felt like an Arby's Roast beef sandwich tonight. It was shortly after 6 and there was a line in front of me. We waited over 4 minutes to move forward one car to put our order in. We creeped forward and 18 minutes later (4cars) I was still waiting to approach the window to pay and pick up. I decided to call their number. First call was a minute 8 seconds before no one picked up and I got a hang up. Second call was 58 seconds of ringing until I was disconnected. Third call after 38 seconds of ringing , I got the manager. He said that 3 of the workers had walked out and there was only 3 workers juggling everything. When I got to the window he gave me a 20% discount. My husband got a small vanilla milkshake instead of a medium because the machine ran out. Brian told the other two workers, they were out of milkshakes for the night. I hope that none of the 6 cars behind, patiently waiting had ordered a milkshake. They were clearly frazzled and juggling, doing the best they could do. I felt sorry for the 3 left behind doing the work of 6. read more

Employees were not very interested in customers. We ordered a BLT and a Turkey, bacon, avocado with an order of fries. There were no tomatoes on the BLT, when we went to the counter to get some tomatoes were were given the saddest 2 tomatoes slices I have ever seen. The fruits weren't hot. As much as I have liked Arby's in the past they have lost me as a customer. This was my second disappointing visit at this location in a week. read more

Waited in a super long line on a Sunday during lunch hour-Literally, they had no fries and only diet soda, so didn't order anything then had to wait to get out of the drive through. It would be a great place to start a restaurant read more

Absolutely love the customer service we received at this location! Our very first time trying Arby's.. I know right? And definitely will be going back! The young gentleman in the front was very helpful, and very charismatic! Wish I had his name! But by the time we were don't eating his shift had ended and went home. Every employee working there seemed like they were enjoying their job! Something very rare in the fast food industry! Good job to the management team at this location!!! read more

Asked the guy if they still have the 5 for 5.95 deal. He says yes. So i order 2 for be and my boys with 3 drinks and the total comes to over 30. I said that doesn't add up, he tries to make it make sense saying the tax is over $2. I did all I could to not be mean and laugh at the guy, but please be able to do simple math before working as a cashier. read more

I am impressed. I thought the sandwiches would be lame, but I've had both the Beef and Turkey Gyros, the Reuben, the Fire Roasted Philly, and the Three Cheese Steak Sandwich, and they were all terrific. The bread was especially great. Good on you, Arby's. I'll be back. read more

If I could give zero stars I would. Our order was wrong. They didn't want to remake my sandwich that I brought in because they didn't give me a receipt. The manager finally found it since I literally had just pulled away. She then refused to remake all of the sides that were now cold. She then refused to give me a refund. They have permanently lost a customer. read more

Just order 3 roast beef sandwiches order 1 with no red ranch 1 half pound and one on regular bun all came on regular buns and all came with red ranch do not go to this location they can't get the order right read more

Workers were extremely quick with their times and very polite. Food was fresh and they gave us exactly what we asked for. They didn't hold back on the Arby's sauce when we asked for a lot of it. read more