Food is good and the crew members are nice but the middle aged female manager gives horrible customer service this is the second time I've come through drive thru and drove off unsettled she clearly hates her job read more

If I place a mobile order and arrive when the order says it's ready I end up waiting 10-20 minutes just to get to the speaker in the drive-through, and then my food is cold. If I place my mobile order and I get there 2 to 3 minutes before it says it's supposed to be ready. They literally always sounds so pissed off and annoyed. What is wrong with these workers?? read more

Hannah is a sweetheart! Very nice girl! Chicken wraps are booty would be better if the chicken was like bigger. Food was good. Service was good because of hannah give my girl a raise read more

Hire more staff. It's ridiculous that I had to wait 10 minutes to order, 5+ minutes at the pay window, then told to go park. I parked and waited 30 minutes for an employee to hand me my food, then turn around and stressed the fact that they are not equipped to deal with the number of orders through their earpiece. I saw multiple cars in front and behind deal with this. Stop understaffing your restaurants. If you can't find employees, consider offering better wages. Maybe then you'd get more new hires read more

These people are slow, and completely disinterested in making customers happy. I've walked out of this location frustrated for the last time. read more

their app repeatedly crashed I showed them their app was malfunctioning they refused to give me any size fry for one dollar I told them you know that's gonna make me never come back and they didn't care and there was at least six of them standing there hearing this conversation and no one had the initiative to say the two dollars is worth a happy customer. So I had an eight dollar order with a coupon that saved me about $1.50 they would not give me. I eat here once or twice a week and now out of principle, I can't eat here anymore. That's the worst part. read more

It was a sad day because Arby's ran out of roast beef, but the employees were super nice very professional, and I was pleased with their service to the extent of me posting this message on the other hand the brisket was exceptionally nice thank you guys for being here! read more

I ordered a Reubens it was ice cold. Ketchup disposer. Where empty plus needed cleaned. Dining area was dirty as all get out. Service was horrible employees fight because cashier .was not at register. Place needs new management or closed down. Horrible service Food quality terrible. Employees are rude read more

This review is pertaining to the Arby's on Manheim Pike just south of the Manheim auction. This Arby's is a couple years old. It has no Arby's signage's on the front of the building but that's probably a good thing. My wife and I have never gotten a meal here that was either cold, old from sitting, incorrect, and not once but several times. We like Arby's roast beef sandwiches and we have given this place multiple chances to get it right. We are at the point now that we no longer go to this fast food restaurant. I don't like to go to corporate but there is something majorly wrong here. Manager or worker apparently are not trained enough and the owner isn't aware. read more

Health officials be warned!!! Raw meat, long waits, every table dirty. They we not busy at all when we showed up. 3 couples sitting. Counter person couldn't figure out computer issues. Waited 30 minutes, and only got half our order. As i sat there waiting for my food, I noticed the drive thru line is starting to wrap around the building. There was 1 car in line when we had arrived. Now 10 or more. When we finally got our food, my wifes beef n cheddar was raw in the middle. Microwave must be broke too. Gave it back, and asked them to cook it. 10 minutes later, got what looked like the same sandwich. Still bright pink As we went to walk out, there were several people talking to the cars in line, telling them about there bad experience. It was unreal!! read more

Every time I come here something is messed up. last week the ice machine was broken. Every time we order drive through we have to move away. Tonight our food was handed unwrapped!!!!!!!!! i love Arby's but shut this sh*t down. read more

Drive through person was horrible. Clearly hates everyone. Should not work with public. Didn't say a word, no eye contact, nearly threw the bag into my car. read more

Sept. 15 Had two disappointing steak sandwiches which had no grilled peppers or onions on it and no sauce in the bag which I asked for !!! I should have taken them back but I did not ! read more

Now they don't sell large drinks and the cashier had no idea why. I asked the cashier why and she didn't know but indicated it was for cost savings. read more

Worst place ever. Stopped the other evening for Roast Beef sandwich and a wagu burger. No onion, tomato out of condiments. What a joint. Ask the girl if there was a discount on the burger and she said no. I said can I talk to the Manager and she said my name is Shinia call who you want I don't care. I said I will. Stay away from this joint she's a real Asshole. Hopefully she gets Fired after the phone call I made. Bad Business. read more

Left without getting my food because i was pretty much called a liar by the woman at the drive thru! she argued with me and slammed things around and i was not going to deal with her belittling me about not telling her i had a coupon when I did tell her not once but twice! she clearly doesn't understand customer service. i understand things with service industry are rough now- little help and no one wanting to work but don't take it out on your customers i mean afterall you have a job becaus of your customers! read more

Arbys, a staple fast food chain with great food(Normally) the Palmyra PA location used to be very good. It now is not. Service at the drive thru was slow and rude. I purchased two sandwiches, and their much touted crinkle fries. All were disappointing, the buns on both sandwiches was stale and they were constructed very sloppy. The fries were just past frozen to warm and were mush basically. Owners of the Palmyra Arby's need to take a hard look at their staffing. The Covid excuse is way late at this point. read more

The food here is anything but fast. I work near by, and have have visited this Arby's twice. Both times I waited well over 20 minutes for a single 'to go order'. Both visits i ordered inside due to a 5+ car wait in the drive through. Both visits were around lunchtime, so there was quite a few customers; all waited just as long as I. It seemed to me that this Arby's may be understaffed. Wait times aside, the food quality is good. It is your typical Arby's menu. The food I received was nice and hot, and the curly fries were perfectly crunchy. The staff was also very apologetic about the wait. For these reasons alone , I am giving it three stars. If you are in a time crunch, I suggest you go else were. I will be going to the Sonic next door from now on. read more

It's a regular Arby's so has all the menu items as expected but they are super skimpy on items. I'd rather just pay more and get a regular size read more

Arby's - a person holding a bowl of food - Fast Food Near Me - Palmyra, Pennsylvania

This Arby's has the poorest customer service that I have experienced with a fast food restaurant. Except for 1 person, the regular individuals never smile, rarely make eye contact and their demeanor is rude. I f eel that they are put out having to take my order. The wait time ( 20 minutes for a takeout meal when with only 2 other customers waiting. I will never never go here again. No wonder Chick-Fil- A has taken the market!! read more

Service was excellent! Food was fantastic! Took no more than 3 minutes to get my combo. ARBY'S.......THEY HAVE THE MEATS!!!