Whoever owns this place can have a gold mine if they can get decent people, clean the place up just a little bit and maybe present the food with a little more flare or something. My experience today was not edible. Some of the meat was as tough as shoe leather and a little bit thick. It qas just gross. The rest of it sort of looked like regular Arby's sandwich meat. They had so many employees in there all doing nothing when they should really be caring about the product they put out. read more

Arby's - Fast Food Near Me - Niles, Illinois

Where do I start?! Drive thru took so long we have no ice in our drinks forgot the sauce I ordered the brisket I got home there's only half of onion ring in the sandwich and never gave us our straws for our drinks. If I could give a 1/4 a star I would. read more

This place has Terrible service. The workers sounds like they hate me. It's not fast at all. For the amount of time I waited I could have gone to a sit down place. I won't come back ever. read more

We recently eat at Arby's, because my wife craves to their creamy Mediterranean chicken wrap, and for me I ordered Classic roast beef meal. Their food was really spectacular because of the taste it's give you happiness and satisfaction. Taste and presentation wise. I can only hope they will remain juicy and fresh for good, and it will not disappear over time. The service was quick and efficient. Their staff was polite, kind, personable, and very professional and customer oriented. The cleanliness of the store made our lunch wonderful. My wife was satisfied to their cravings. Definitely a place to go if you're hungry or crave to their sandwiches you won't be disappointed. read more

I love the unique variety of fast food sandwiches plus burgers Arby's has. Really wish there were more of them around.

My favorite place to eat. Arby's has a wide selection of sandwiches to choose from. I usually pick up a delicious Jalapeno bacon ranch chicken wrap. It's a wonderful wrap. Everything tastes FRESH - the lettuce, red onion and tomato. Incredibly delicious. And what I loved the most is their Mozzarella sticks dip to the marinara sauce. Staff was Incredibly courteous, polite, efficient and on point to their work. They ensure that you are satisfied to their service and especially to their food. It was quick service. Overall I" am satisfied to their service and to the food. Excellent customer service they provided. The staff there are customer oriented. read more

Why can this Arby's not be walking distance from my work? Why? Why? Why? Being slave to the reverse commute via Metra, I don't get out for lunch often. And I am craving Arby's Sauce slathered on a giant Roast Beef sandwich accompanied by potato cakes. Arby's was the only culinary solace of the food court that I had when I worked in the Merchandise Mart. Now I have to wait until someone at work says "I'm going to Arby's" and only at that moment do my eyes light up and I beg to come along. Hell, I'll even ride in the trunk! Just get me potato cakies and thinly-sliced processed beef slathered with Arby's Sauce and I'm your bitch for the rest of the day! An open haiku to Arby: Arby's is so great Get me beef and I'm your bitch Potato Cakes rock! read more

I don't think I have ever had a worse sandwich. I ordered the Smokehouse Brisket sandwich. I am not sure what was on this sandwich but it sure didn't look like meat. The meat looked like leather and tasted even worse. One bite and the sandwich was in the garbage. Never again. read more

This place is straight up getto as hell! Rude cashiers. Store was freezing. We requested them to bring it up a bit and one of the workers barked at me telling me that they get hot in back. Cooperate is to be blamed for hiring employees who lack customer service skills! I asked about the new meatball sandwich to know if it was all beef or not....they had no clue. Including the manager. I would never recommend this location even though it is in an area with great reputation being Morton Grove/Niles area. Idiots! read more

Arby's is my absolute favorite fast food restaurant to go to!! It's so good. There's not one thing I don't like...well actually they had a pumpkin shake one year..that was disgusting. But from the main menu items, I like everything. My favorite though is hands down the gyro with the amazing crunchy, heavenly fries!! Note: if you don't like onions, tell them bc it will be included. No one warns you lol. So this place was great up until maybe last year when it became shit. One time my glorious gyro was well...not so glorious. The bread was hard as a rock. Soooo bad!! Unfortunately, I was already back home in Chicago when I opened it. The next few times I ordered from THIS particular arby's, they had barely put anything in the gyro!!!!! It had the smallest amount of meat imaginable and all lettuce to make up for it. Are you joking??? So, I have stopped coming here Not asking you to close, asking you to fix this!!! read more

Slowest place I think I have ordered from. And have to repeat myself 20 times just to get the order right. And have been sitting in the drive threw for 20 minutes... hire someone who's capable of multi tasking please.. the people at McDonald are even faster and more intelligent than this place... read more

It's November 19, 2008 and this location is back in operation. From a consumer's standpoint, there's not much difference between pre-fire and post-fire. The dining room decor and furniture look exactly the same. The kitchen and menu board appears to be new. The most significant upgrade was to the bathroom. Prior to the fire, there were two tiny, ugly bathrooms with access from outside the building. Now there is one uni-sex bathroom, accessed from inside the building. It's clean and nicely decorated with ceramic tile. There's no electric hand dryer, which is nice. On to the food... I ordered a combo meal--Beef 'n Cheddar, potato cakes and soft drink. The beef is the same 'ol beef dust turned into meat log slices as before. I find the potato cakes with horsey sauce addictive. This location now offers self-service Pepsi fountain drinks. Bottom line... The food is okay. If you're tired of the same fast food, you can throw Arby's into the mix every once in awhile for a change of pace. The staff was friendly--perhaps a bit too friendly. Try it and see what you think for yourself. read more

Do Not Eat here unless you want to contract Covid-19!!Went to order inside so they can get my order right since I had a big order. When I was inside the restaurant it was empty with no employees insight, than after waiting 10 min. some employees popped up. I was shocked to see employee working drive threw window with mask under her chin! No lie, Roll Back the Security Camera and Corporate Office Can See For Their Self!! While waiting for my order I watched the young girl walk to the sandwich's cough in the air with not even covering her cough grabbed sandwiches for her drive threw and make fries all this with mask under her chin. Saw manager making sandwiches and she even seen her employee without mask and didn't say a thing! When I asked the cashier why she didn't have her mask on he had no answer, but told her on her head set that I was asking about mask so she deliberately came out with a mask on looked at me with a nasty glare and pulled it down again under her chin and gave me a laugh like she didn't care!! Now u know who runs the show at that Arby's, the Joker with No Mask on Spreading Covid-19 to all the innocent people out there. There fries I got where cold and sandwiches not fresh!! Last time there, always been a # 1 fan but no more!! Even called corporate, but still waiting for a call back!! They are probably the next business going down hill because how the treat their customers!! Also called the Health Department on Arby's!! Shame on you!! read more

We came in to enjoy an Arby's roast beef and a Pecan chicken salad sandwich. Both were just as we hoped and were enjoyed. There were no clean tables, so we wiped one with a napkin and proceeded to eat. It was so cold in there, we had to go home to finish as we didn't bring our coats. read more

Always good food. Was impressed that the cashier was so knowledgeable about the product and such a pleasant personality. Management picked a winner! I will return everytime I'm I the area read more

THIS IS THE SLOWEST ARBY's EVER! Every single time when I come here to order and pick up my food, service is ALWAYS slow every single time, even if there were only a couple cars waiting in drive- thru. The wait is always 20 min +. You call this a fast food restaurant? Terrible. I wish there was another closer location nearby. I'll only come here if I'm absolutely craving for it. If service was much quicker, I'd be grabbing food here weekly than just once a month. read more

Andrena and will are very professional I was very impressed I had a issue with a order and they went above and beyond to take care of me they really care about customer satisfaction and care about the store and it's reputation great people at this location read more

I don't get the negative reviews. The place is a little run down looking, and they are repaving the parking lot, but the food is great and the service here excellent. When I pulled up to the drive up menu (inside still closed for COVID-19) I was not that familiar with the menu, and the person on the microphone was really patient with me in working out our order. We got two brisket sandwiches, and a club with curly fries and sodas. The sandwiches were all great, the fries great and plentiful, and unlike most fountain drinks, the drink dispensers were clean and the sodas didn't have any off taste like so often happens at fast food places. Definitely will return. read more

Very disappointing!....Arbys Beef Classic...Sandwich keeps getting smaller, and price keeps getting higher.....and no longer have the potato cakes?....Not going there anymore. read more

What's up with these cheap ass interiors? At least three different sets on ancient chairs and tables--all mismatched. Only two employees running the whole operation! Counter, cooking, drive thru--everything except clean up-the cheap owner probably expects the customers to do it. Or basically make the whole interior so dismal that no one wants to eat in. Brilliant. read more

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So I had a craving for Arby's. I wasn't sure what time they close. I checked the website and the app to make sure. So I went to Arby's and they had the open sign on. I got into the drive thru line and they played a message saying they were closed. Note there were 3 cars in line. As I drove out I saw the guy turning off the sign. I called this such terrible service because according to Arby's official website it was supposed to be open for another hour! read more

I have been here 7 times and every time they either closed the shake machine early or they claim it is not working even though a few people in front of us have a shake. Also the people who work there are always so cranky and rude. You have to wait for ever to order and to get your food!! This place is horrible never ever go there they suck. Plus the guy who handed us our food had the dirtiest hands ever. Overall if u are looking for some where to eat or get a shake don't go there!!!!! read more

Go to spot to get curly fries, they are amazing especially when are straight put of the frier. Went through the drive through around 530 pm it was pretty fast being the third car in line. read more

I very rarely bother to log on and write a review about a chain fast-food joint, but this one deserved to have one written. When I walked in I was immediately struck by the outdated style and furnishings and the first thought through my head was "this place is a dump"... but I have to say that the food was quite good, not any greaser than any other Arby's and service was fast. My main reason for logging on to leave a review about this place is because of the service. Unfortunately I didn't get the guys name, but the man behind the counter today was absolutely fabulous!! It has been a very very long time since I have seen a worker anywhere be so attentive, responsive, outgoing and overall just a friendly person. I had to wait a few minutes for my order to be ready and every interaction he had with people in that time was so very impressive. I really can't say enough about what an asset this man is to this store. Bravo! read more

This is the only Arby's near the north/Northwest side of the city. That being said, the food is typical Arby's and it satisfies a craving I get for something other than burgers or hot dogs. I've read the reviews, and I dispute the statements that the food is greasy and the place is dirty. The employee's may seem loud and obnoxious, but I believe that this is due more to the architecture of the building itself. This Arby's is one of the older style restaurants with the cathedral ceiling that amplifies sound. As far as cleanliness, the place is clean. It looks dirty because the seats and table's are old, worn, and they don't match. Corporate needs to redo the interior. No argument there. read more

Arbys corporate sent me 2 free meal coupons! Kudos to corporate. They told me that i would hear from an owner or management. This never happened. Clearly, they do not care how this place operates. I wouldn't return to this location for free food EVER! read more

This is the best Arbys not because the food is any better but the guy who is usually at the drive through window in the evening is great. Always nice and gives me enough horsey and Arby sauce. read more

Usually get some sandwiches to go, on my way home from work. Fast food, good value when have coupon, or a special is going on.

Stop by for a quick bite and the lady in the drive thru named Flo is the nicest person ever. Thank you for your service.

Yes!!!! Awesome service from the manager on duty today 5/10, pm shift. He went above and beyond, you have lots customers for life now!

I don't expect much in the way of class from an establishment like Arby's, but this particular store falls well below what should be considered the acceptable standard for customer relations. The way my experience was handled the last time I visited this store, I can say with 100% assurance that I will NEVER return. I must urge anyone thinking about patronizing this store to reconsider. If you cannot resist the lure of the only Arby's for miles around, please follow my guide to avoid the same frustration I experienced. ............. If you must buy a meal at this Arby's, it's best to do so from your car as I would not be surprised if every employee at the Dempster location had spent a non-trivial amount of time in jail. While ordering, refrain from making special requests like, "I don't want a drink with my order." Anything that necessitates the employee do a bit of extra button mashing runs the risk of turning her tone from moderately sassy to full-on rude. Next, don't be surprised if the highly-trained worker tries to upsell you a large soft drink, an item you just went through the trouble of telling her you didn't want to buy. Whatever you do, don't correct the employee on her mistake. This will only make her utter the following phrase as you drive up to pay: "So YOU'RE the one who was hollering at me back there?" Finally, just drive away. Do not pay, do not receive Arby's. ............. To be clear, I've been to a lot of drive-thrus. I have NEVER had a grease jockey say anything other than, "that will be (amount)," "thank you," or, "sauce?" let alone something as impudent or vaguely threatening as what was said to me at this Arby's. It is unfathomable to me how any employee would think saying something inflammatory to a customer would be a good idea, yet here we are. I took care of the situation as best I could by calling the manager a few minutes later. My message to him verbatim: "You should tell the woman working the drive-thru that if she is hell-bent on insulting customers, she should at least wait until they pay her first. If they've already paid, they're much less likely to simply drive away." It is embarrassing that a restaurant with a drive-thru menu that was assuredly made in the 1990's needs lessons in food pimping, but I digress. Don't eat at this restaurant. There is a Culver's literally 2 blocks west that has better food, reasonable prices, friendlier employees, and a parking lot that isn't marred with potholes. If I could give this Arby's negative stars, I would have already done it. read more

My wife and I have just returned from lunch and today we ventured over to the Arby's on Dempster where we have eaten on a few occasions. It's really nice to go out for something a little bit different than the typical fast food and Arby's has different in abundance. We both chose the King's Hawaiian® Brown Sugar Bacon BLT meal for $6 and chose the Curly Fries. This is a terrific take on the classic BLT as it's loaded with 6 strips of bacon, 3 of them Brown Sugar variety and 3 of the Peppered Bacon, they use the Freshest of Tomatoes and there is just enough lettuce to round out the sandwich without going overboard. Add to that, they don't go crazy on the mayo but give just enough to really make the sandwich taste fabulous. As for the Curly Fries, this meal came with a small size that was easily the most generous small size we have ever had. In fact, neither of us finished them because it was just too much. We made the mistake of going during the middle of the lunch time rush so the restaurant was pretty busy and therefore very noisy but most of that can be attributed to the high ceilings and reflective surfaces that don't absorb sound. There was a woman who was busy sweeping up the pieces of paper left on the floor by sloppy guests and we were very happy to see this because who likes to sit in a messy restaurant? The furniture is a bit dated and kind of beat up but otherwise the establishment was clean and the staff is about as friendly, I think, as you are likely to find in a fast food environment. We've had the classic Beef & Cheddar, The Reuben, The already mentioned BLT and the Smokehouse Brisket Sandwich over the years and everything has always been really good. When I first tasted Arby's as a high school kid I liked it but thought that it was kind of pricey so my friends and I often visited other restaurants. While we don't go out for fast food as often as when we were kids it's nice to taste something different than the regular fare. I really enjoy this place. read more

i go here for lunch a lot. foods good, never gets too packed, workers are friendly. what else could you want from a fast food joint? read more

What can I say? I'm a sucker for Arby's. I know, some might think it's excessive to give a fast food location 5 stars, but this is one of the only locations in the area, and the service is always pretty great. I should write the corporate office about how pleased I am every time. Never had a problem. God bless 'em. read more

Writing this review while waiting in the drive-thru AFTER placing my order. Only four cars were ahead of me and going on 1/2 hour a since I pulled in. Last time! read more

This place is fucking awesome!1!1!1! I swear to god they did whatever I told them to. Felt like I died and walked into heaven. Just great vibes all around the people there are sick. Their skunk meat sandwhichs....absolutely to DIE FOR. My mom kicked me out for the night, and what do you know this mini chain took as if it was a bed and breakfast. So blessed to know I have another family out there that feeds me quality food and loves me. Live, breath, Arbys read more

The view/ or lack of is terrible.....but the food has become wonderful. I get the Rueben and onion rings. Seriously, this is not that other horrible meat. The environment is depressing and the drive thru has pot holes. But everything else is fine. Don't do the burgers just the sandwiches.Mocha shake! read more

apparently, the girl Red hair) behind the counter doesn't understand English tho she spoke it or she has a hearing problem. After repeating my husband's order 4 times she still didn't get it. Even after I said let's start over..I wanted a Philly combo and my husband wanted 2 classic beef with curly fries. She asked several times so he wants a meal. I said yes if you have 1 for 2 classic beefs and curly fries. Well not only did she NOT put my order in she gave 2 classic beef meals.. I got upset because it already took me 15 minutes to order but it was also wrong. I asked for my money back and she proceeded to GET IN MY FACE and start yelling at me she didn't put my order in because she was confused... The manager came out and told her 6 times to back off!! I explained my simple order to him and he corrected it and gave us a free sandwich... He was AWESOME. Note to girl~ if you can't take a simple fast food order and yell at customers because you can't understand simple orders you do not belong in customer service!! Btw I am a server and never ever have I yelled in a customer's face!! read more

I went to Arby's for roast beef sandwich today pulled in the driveway drive-through and ordered my sandwich. To my surprise the girl said we're sorry we're out of roast beef OK it was like 1 o'clock on a Saturday I am imagining that this place is going to be close pretty soon if they can't figure out how to order their main sandwich and run out of meat. This is why McDonald will rule fast food. read more

Love the Arby"s Roast Beef Max employees were very courteous and professional like and the sandwich was served hot and fresh and the person who waited on me was great. read more