The wife and I stopped into this Arby's on a recent trip between Fort Wayne and Louisville for lunch. We hadn't had Arby's in a while and sometimes it just sounds good. It's also conveniently located right off of I-65, so easy-off/easy-on.
The gentleman behind the counter was patient and informative while we made our decisions. I had one of their Market Fresh sandwiches on my mind, but apparently this location doesn't have those, so I had to settle for something else. That something else decided it wanted to be one of their Greek Style Gyros (they're always a safe bet). My wife ordered a classic Roast Beef sandwich. We also ordered a 6-piece mozzarella stick to share (I can't stand Arby's fries). Our order was not overly complicated.
Then came the wait time. It was Sunday afternoon and the place was not busy. The drive-thru was busier than the dining room, but the place wasn't slammed. There were 2 other tables occupied when we walked in. There were two other people standing by the counter waiting for orders as well.
Our food was delivered close to 20 minutes after it was ordered. Was it right? Yes. Was it warm? Mostly. As we ate we heard other customers remarking about the wait times, which I'll have to admit, were excessive.
During the nearly 45 minutes we were there no one came out to look at the dining room, and we had to wipe off a table with a napkin. There were a number of tables that needed attention and half of the trash bins needed emptying.
What started out, in theory, as a quick stop for lunch ended up being nearly an hourlong affair. read more