Lakewood Arby's has never disappointed us. My husband underwent a procedure at St. Clare Hospital that required him to have not eaten since the night before. The procedure went well. On our way home from the hospital, we stopped in at Arby's on Gravelly Lake Drive. We decided to go inside since it's one of the few places where refills of soft drinks are available. At the counter, my sweet husband was struggling to get the Arby's app on his phone to work. There was a BOGO special we wanted to order. The man at the counter taking the order was as patient as any human could ever be. Polite, courteous, respectful, patient -- AND -- helpful. Not only that, he brought our tray out to the table -- and that is almost nonexistent anymore. He was so kind, thoughtful, genuinely friendly and helpful. He went ABOVE AND BEYOND for us! We learned that his name is TOM. He was working as a shift manager. However, he shared with us that he is currrently working toward becoming a regional manager. He was THE ABSOLUTE BEST!!! Arby's should absolutely promote him to whatever position he wants to pursue. He would also be an awesome trainer for new employees -- not just at Arby's but at any business -- on how to give GREAT CUSTOMER SERVICE that is ABOVE AND BEYOND. (The 1/2 Pound Roast Beef Sandwiches were GREAT, too. Even better?!? THE PEACH PIE ROLLS! OMG!!! THEY ARE OUT OF THIS WORLD!!!) read more

Someone needs to teach their employees about good customer service. After getting my order I asked for six packets of horsey sauce. The look I got would have sent me to hell as it seemed I was inconveniencing the person at the drive up window. When he threw them in my hand one dropped on the ground but I was not going to pick it up even after he saw it drop. Attitude adjustment needed! read more

Wrong order seriously and charged for the a cheesesteak meal with and mozzarella sticks while trying to order ther steak nuggets meal. Disappointed very disappointed. Lakewood heavy after school traffic just sad to pay $10 - $15 more for my meal and get the wrong order well I got the steak nuggets another disappointment. Sadly needs sauce. Wasn't sure if it was a customer car or an employee car with an empty parking lot the car was parked in the shaded area taking three spots no cars in drive thru so I went that route. Just really bad if it's an employee parking that way alone than during 70 plus weather. read more

Arby's - Steak nugget size to bbq size - Sandwiches Near Me - Lakewood, Washington

Rude ass mf at the front. Ordered online and also ordered stuff inside I forgot to add to my order. The amount of eye rolling I got was ridiculous and threw my bags at me. I've worked in fast food I know how busy and stressful it is and you have bad days that doesn't mean you need to be rude and roll your eyes at someone. Y'all really need to retrain y'all's workers... BAD read more

Ordered 6pc chicken strips. They were burnt to a crisp. Had to throw it out when I got home. I wouldn't even give it to my dog. Super pissed after a long day, picking up food for the family and threw out everything but the milkshake. Change your fry oil! I'm out $36. read more

Arby's - Disgusting chicken. - Sandwiches Near Me - Lakewood, Washington

Out of roast beef... Friday 7:16 pm.wtf.... Manager needs to be fired unless it's a vendor issue..... not likely

Melissa was very kind to my brother and I. Their shake machine was down, so she literally STIRRED IT BY HAND. Such a friendly person and a very good manager! Will definitely come back to this location. read more

My 3 year old just started liking French fries.... So I was excited to get him some curly fries today to try for the first time. I ordered a large box of curly fries. What we got were some regular ones, some curly fry pieces and a bunch of crusty old fries that have been in the bottom of the fry pan probably since morning (at least 5+ hours). Side note: I used to work at Arby's as a teenager and no way would I have dared serve anyone this crust. I'm sure no one who worked there would even dare try to eat this themselves. Looks like it belongs in the garbage. Also: There was no line and only one car ahead of me. Pure laziness. Won't be back here again and won't recommend ever! read more

Arby's - Crusty old "curly fries." - Sandwiches Near Me - Lakewood, Washington

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$30.72 for two adults. The Good: The chicken pecan salad sandwich tasted fresh and was a sufficient portion. The Bad: The four Buffalo Chicken Sliders and two large Fries were horrendous. The fries were cold, old and looked like the bottom of a trash barrel. Each container had a max of 3-4 actual fries that might have been 1-2" long. The rest of the pieces were crunchy dried pieces of fries including burnt pieces of all their assorted styles. The sliders were double soaked in buffalo sauce and the buns were not warm. The drive thru had 6cars and it was about a 35min wait and so that might have caused some issues with fry supply. The employees cannot control the cost, but when 1/2 the meal is two fries and they both are this bad, its difficult to think $30 is fair. Please don't serve cold fries that are the scraps of the day. read more

Arby's - Bad fries - Sandwiches Near Me - Lakewood, Washington

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Was that Arby's just a few minutes ago. Ordered the fish sandwich. The number 4 Burger fries and a small drink. The fish sandwich and burger were cold on the bottoms. I mean cold. Fries were perfect. The drink was a drink. If this gets to the people working there I was the guy in the blue vet convertible read more

Although they have the best shakes in town, it is becoming more and more frustrating waiting over 30 mins for an order. This Arby's has put a new twist to the definition of "fast" food. Every joint has a bad day, so I have come at different times of the day and on different days without any improvement. Since I knew this was my LAST time coming to them, I waited to see how long it would take to get my favorite Jamaica shake. 36 mins to order (6 cars ahead of me after multiple cars abandoned the quest) and another 19 to get to window!!!! So sad I will be abandoning a neighborhood favorite. 2 stars because I love the shake. read more

Arby's - 12 mins to window to pick up - Sandwiches Near Me - Lakewood, Washington

08.12.21. This was the THIRD AND LAST Time ordering a TURKEY GYRO but they gave me ROAST BEEF. AND the fake Tzatziki sauce was rotten smelling and looking. When I called to speak to a manager, she said OKAY... Long pause. So I asked if that was all she was going to say or was she going to make sure the issue didn't happen again because clearly there's a problem there. She YELLED, WELL I CAN'T HELP YOU, I'M VOLUNTEERING HERE FROM ABERDEEN, WA. When I told her that I would be reporting her for her Disgusting, Unprofessional Attitude, she again YELLED, GOOD LUCK WITH THAT!!! And hung up on me ... DISGUSTING FOOD AND EVEN WORSE CUSTOMER SERVICE... That so called manager needs to be FIRED, ASAP!!! read more

Arby's - a half eaten sandwich on a wrapper - Sandwiches Near Me - Lakewood, Washington

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Would have given 4 star but I felt the service was slow through driveup. Hadn't been to an Arby's in years so I thought I'd switch it up. I ordered the Market Fresh Ham & Swiss with curly fries and a soft drink, everything was tasty and DELICIOUS! I'm glad I didn't have as bad as an experience as some folks that had a bite taken out of their cheese, that would have been horrendous. I hope whoever was doing that got caught and fired, cause in my opinion they don't desire to work in the food industry and don't value having a job. On an up note I appreciated the cleanliness of the outside and the crisp, clean uniforms staff were wearing. I will mention that an employee left the building headed to his red truck and I'm guessing he was barely out the door when he started smoking. read more

Order through the drive thru and the process was fast and simple. Ordered beef and cheddars, jalapeño poppers, and curly fries. The beef and cheddar was really good - it was stuffed with roast beef and the cheddar was thick throughout. I paired the sandwich with their horsey sauce which is their horseradish sauce that pairs really well and adds a nice creamy kick. I've had Arby's before where they served me cold fries and I had to complain or I would ask for extra sauce in which they would not comply. This location gave us a lot of sauces, all of the food was hot - there were no promotions going on toward our order. Best thing on the menu is by far the jalapeño poppers with their bronco berry sauce! read more

These idiots have never gotten my order right. Thanks for giving me a burger that was completely drenched in the sauce that I asked for on the side only. Also, fun fact, I'm actually allergic to tomatoes so when I ask for "no tomatoes" I really mean "no, freaking, tomatoes" but you're right, I should have made that more clear. ‍ read more

We purchased a Market Fresh Sandwich tonight. I opened the sandwich to rearrange the meat. There was a BITE takin out of my slice of cheese. My husband returned the sandwich. The manager said "sometimes the cheese breaks" I am sorry, but not in the middle of the slice and NOT IN THE SHAPE OF A MOUTH. She offered to re make it then refunded us for the sandwich only when we said no thank you. read more

Arby's - Sandwiches Near Me - Lakewood, Washington

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Fries were hard and crunchy also had to wait a long time for my order. Need to hire more help I think.

You Guys SUCK!! I went there and ordered a number 1 meal a number 3 meal and a spicy fish sandwich. Got home and was missing the number one meal and the fries for the number 3. I guess I could should have checked my bag. But I guess it gave you too much credit to trust you to do your job. Lesson learned. read more

You know I go to Arby's alot but recently tried the garlic prime rib or whatever it's called after waiting in line so long got food. Disgusting! I emailed corporate on my complaint no response nothing. For a company that prides itself to have good food with high prices they don't care about their customers. I would expect at least a apology especially after I did call about my food got a employee nothing but rude to me and hung up. Really? Wow read more

The food was inedible, meat on all our food smelled horrible. They couldn't even put the correct cheese on a classic beef and cheddar. read more

Arby's - Beef and cheddar with a slab of cheese. All the food we recieved today smells odd and didn't even have correct kind of cheese. - Sandwiches Near Me - Lakewood, Washington

Huge shout out to this location for having someone like Ethan as one of their employees! He absolutely made my entire day when I stopped on my way home this evening. He is a pure ray of sunshine, and I couldn't have asked for a better person to have been at the drive-thru window. He was such a delight to talk with and joke with. There should definitely be more people like Ethan in this world, especially working in a service industry. Thank you so much, Ethan, you made my entire day and night with your personality, smile, kindness, and wonderful chat. Don't ever be anything other than you! -Morgan read more

Service at this location is top notch! Arby's has the normal fare we're all familiar with. I haven't tried any of their new stuff.

Had their Ruben sandwich..sad. Corporate sent me a "we'll make it right" coupon... Clerk didn't know how to process, and I had ordered "crinkle cut" fries got curley...they had a 50/50 chance to get it right...and still couldn't. Order speaker volume at drive up was so muted... couldn't hear it well.. told clerk at pickup window. She couldn't care less... Don't see this location viable.. go elsewhere read more

Somethings off with this location, cleanliness or something because first time we tried. Destroyed my stomach & other end not where you insert the food gave it awhile thought it was just that time tried it again, about 5 months ago or even more we got food here. & it was bad hit me about 30 min after. Gave it awhile AGAIN thought it might have been just me. 30-45 min later I was on the toilet having cold sweats. I should of stopped after the first 2 times but this last time was it for me. I can go to any other Arby's & this does not happen. Beware read more

Last week I went to try and go through the drive thru and they blocked it off with an employees truck at about 10:20 at night. Their drive thru states they are open until 11:00 pm. So tonight I'd thought I'd try again and I see a car at the window and it's 10:30 so I pull up to the speaker and silence. Waited a few minutes and still nothing. The car at the window gets their order and drives off so I pull up and again nothing. I honked my horn a few times and still nothing. Very unhappy with this kind of service. read more

So I understand fast food is overwhelming almost 100% of the time but I really wish that people would just slow down alittle and think about presentation because this could have been a great yelp but instead you have lost a customer. But I do thank you all for putting it into perspective that I can easily make this at home and make it 10 times better but... fast food has to be fast but some people seem to think fast means sloppy.... my wrap was so wet from the honey mustard I couldn't even eat it... read more

Arby's - Soggy wrap... - Sandwiches Near Me - Lakewood, Washington

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I've been to this store on 3 separate occasions. All 3 times service was extremely slow. In fact I actually asked the person at the drive thru if my order was ready before paying. Not a good experience at all. On a good note the young lady at the window was very apologetic and nice. A big thank you to her. read more

Ordered mozzarella sticks. Waited till I paid for my food before telling me they had no sauce for it. Then they didn't give me my entire order. Make sure you double check your food before driving away. read more

Love the remodel! This Arby's has recently been remodeled and looks great. Sauce bar and drink station are both updated clean and above average. They have great coupons in the the Wednesday mailer, so don't miss out. The amount of food is above average for the coupon price, good for regular pricing. Try Jamocha Shake or lighten up with the Turkey selection. Desserts: yes Cleanliness: above average Restrooms: none Service: great Kids menu: yes MyFitnessPal calorie counts: yes Large variety at Arby's, great prices and service. read more

Really slow service. To be fair, they are short staffed per the note on the drive thru window. The women working were very pleasant. Food was still good. Honestly, quite entertaining to see the frustrated Karen in front of me getting all pissed off about the wait lol read more

This is by far my favorite Arby's because of staff and cleanliness. I worked at Arby's when 17 and have always loved their food because it's better quality for fast food. This Arby's stands out because the staff they hire stay an are always in great spirits as well as treat customers with respect. The daytime people I've known for years and are amazing like Amanda. Tonight 08/29/18 the staff were exceptional once again and should be awarded for outstanding customer service! Good owners keep good staff. I had my boxer dog with me and thank you staff for making him feel special! Heather read more

This Arby's goes out of their way for every single customer! I mean you'd have to, to get the order wrong so darn often. It has to be on purpose. Not to mention the roast beef is so old it has hard edged and the bread is so old it must have been dug out of a fallout shelter. read more

My sandwich was super good and had just the right amount of meat & cheese & sauce, but I about fell over laughing when I pulled out the fries. No, nobody snuck some on the ride home, they were literally half full. Even the one we upgraded to a medium lol read more

Arby's - Sandwiches Near Me - Lakewood, Washington

Went thru drive thru for fish sandwich and coke. Asked for onion on sandwich and cut in half. Thst forgot to cut it in half but it was tasty. read more

Easily the worst visit to an Arby's yet, waited ridiculously long just to get this kinda quality of food(pretty cold from the wait also) read more

Arby's - Chicken Bacon & Swiss Sandwich - Sandwiches Near Me - Lakewood, Washington

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Very fast and clean Arbys. Customer service is always great. This is the place to come for some tasty roast beef Arbys! read more

Arby's - Tasty jalapeno poppers here! - Sandwiches Near Me - Lakewood, Washington

Messed up my order and was rude to me. Had to come back all the way from home to get my food corrected so i asked for new fries and the white girl with the glasses said "they wont do that next time because they werent messed up." And cut me off while i was talking. Well if my food wasnt messed up in the first place i wouldnt of had to come back. And next time its messed up i WILL get new fries. Like i did this time. And the time before. (: read more

One star just as a warning. People and service were great. And the food was tasty. As another reviewer just experienced, possible food poisoning. Had the Pecan Chicken salad sandwich with curly fries Friday afternoon. First tinge of illness came on a few hours later. By midnight, I started a 24 hr vomit fest and more. You get the idea. Monday and still recovering. Gonna take a few days to get all my strength back. Totally spent. Exhausted. I don't think this Arby's is a bad place and the people were nice, but something needs to be checked or cleaned. 2 people on yelp getting sick in the same week could mean there were several others. read more

Longer drive thru than other fast food joints but the food quality and friendliness of the staff makes up for it. Military discount too. 5 stars for a fast food joint not a restaurant. Don't forget the Horsey Sauce. REVISE- when I got home I realized they forgot my Apple turnover. Loss of at least 2 stars read more

Excellent food! Hot and fresh. Fast and friendly service. Clean establishment. Will definitely be back.