Used to come here alot came tonight 12/26/25 not very friendly manager was not friendly at all makes me NOT want to come back anymore before everyone was nice and friendly read more

I had a good experience dining in at this Arby's restaurant. I came here for dinner because I wanted to try their Wagyu burger (which is back for a limited time) and Diablo Roast Beef sandwich. The restaurant was clean and well lit. The inside of the restaurant was not busy; however, the drive-thru was. The front counter employee was ready to help us right away. We took a little bit of time to order as my son wasn't sure yet what he wanted (a sandwich or chicken nuggets). Once he knew what he wanted I placed the order right away. I got a roasted turkey slider kids meal, a wagyu steakhouse burger with extra veggie toppings (lettuce, tomatoes, onions and pickles), and to go, the Diablo Roast Beef sandwich with extra veggie toppings (lettuce and jalapeños). There was no additional cost for the extra veggies. The food came out promptly and we got to eating it right away. I really like their wagyu steakhouse burger. It was quite flavorful and tasty. The burger meat was cooked properly. The extra veggies added a good balance for me. I was a bit not hungry still and wasn't going to eat the Diablo Roast Beef sandwich until the next day. So, I ordered a Jalapeño Roast Beef slider with lettuce, onions and tomatoes and snack size order of their curly fries. They slider was darn good too. I enjoyed it a lot. For a snack size portion, the amount for the curly fries was good. Also, in their fountain drinks variety, they had Coke Zero which is a rare find at restaurants. So, I was happy about that too as I only drink Zero Sugar (not Diet) pop/ soda beverages. My son enjoyed his meal as well. The following day, I had the Diablo Roast Beef sandwich at home and I loved it. If you like spicy sandwiches then this one is for you. We had a good experience at this Arby's. The food and service were good. The food prices are quite reasonable on top of good tasting fast food. I definitely recommend going to this Arby's if you enjoy Arby's food. read more

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I received a coupon in the mail as an insert. It contained 12 Arby's coupons. I presented it at the store and was told, "This is not one of our coupons." Instead of honoring the $4.00 coupon, they wanted to charge $5.79 instead. I refused and left the store. This tarnished their reputation with me and I will not be returning. read more

Love this chain. This location has improved their parking lot no more potholes and love the fact that when I am taking off 3rd shift I can go and grab my "dinner" at 10am. Nice employees! read more

This place is horrible. I threw this nasty sandwich in the trash and called customer service so far can't seem to get a refund. The server was rude and seemed put out when I asked for ketchup since the dispenser was empty. She gave me three packets so I asked for a few more and she looked at me like she was disgusted and handed me one more pack. Are you kidding me? I will never go back to this Arby's and for sure do not try the "phillie" sandwich. It is horrible. read more

Arby's - Phillie cheese yuck! - Fast Food Near Me - Grayslake, Illinois

For most people this will not be an issue, but long time Pepsi drinkers have one fewer restaurant to frequent. Arby's definitely has the meats, but they also now have coke. I'll miss coming here. read more

Arby's - What you get - Fast Food Near Me - Grayslake, Illinois

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Once a month or so, when I go to the Grayslake, Gurnee, Hainesville area, I always make it a point to stop at this specific ARBY'S location (Grayslake) for their yummy classic roast beef sandwiches, classic straight fries, and Cokes for my family's dinner that night, and without fail, everybody is happy! The service, by the manager Alani and the staff, at this Arby's is always very kind, friendly, patient & accommodating when I mention that I have a coupon or if I change my order, or whatever. Ordering at the drive thru or by walking in, I've been fortunate to have been served by nice employees. I'm sure you will be too, if you're nice as well. read more

Terrible, fries were cooked before my visit, then when I put my order in they put it back in the fryer. Mac and cheese had to be microwaved to warm it up. They don't honor the 10% senior discount that arby's has on the website. read more

This Arby's has the most ethical, kind and patient employees I've ever had to meet in any Arby's. All those one star reviews are by pricks who forget employees are humans too. I wish and hope the best for the employees who've been working here the last few months. I visit this place 3-5 times a week so I've seen a few familiar faces. Keep up the great work! You're appreciated!! read more

Nothing too exciting about my visit to Arby's. They took my order, I waited, and received it. Not very friendly but not rude either which is ok I suppose. Food was cooked to order and I definitely got fresh curly fries with my chicken strips When they offered me sauce, the sauce cups were not even half full and they asked "will you need another" um yeaaa I'll need another. read more

Arby's - Yummy curly fries - Fast Food Near Me - Grayslake, Illinois

We love this Arbys in Grayslake! Food is always good. We tried the white cheddar Mac and cheese and it was quite good, lots of cheese and creamy. Like the deals and the roast beef sandwiches are good for fast food. read more

Amazing food as always. Cooked well love this arbys. Always on point. Love the portions and when you ask for cheese on it loaded you actually get it. Frys always crispy read more

You should not believe the BS one star reviews on here. Went in and ordered to go two sandwiches, curly fries & crinkle cut fries. We asked for the crinkle cut fries to be extra crispy. The young lady taking the order was awesome w/great customer service, she made sure we would get crispy crinkle fries and we did. The Arby's food, sandwiches and fries were awesome. Highly recommend this Arby's location read more

Last night I walked in to place an order. Waited 5 minutes and nobody came to the counter. Walked out and went to the nearby McDonalds. Have been to this location before and gotten good food and service. read more

Hate to break bad on Arby's but, wanted the petit filet of Sirloin sandwich, sounded great, slices of FOS cooked to an appetizing medium on a lovely ciabatta bun, bacon, cheddar cheese. But then reality set in the meat was well done and ruined what should have been a great sandwich, but I saw the promise in that sandwich, went back again and lo and behold the same overcooked meat! This time I brought it to their attention, the Manager Kristin went and made me another one that was just the same! This time I noticed they put the meat in the microwave and zap the life out of a lovely bunch of meat. A great concept with mediocre execution. read more

The sandwiches where poorly made, ordered large fries got medium fries that where filled half way. To top it off it cost me $20. No wonder most Arby's are closed. That place is like a casino , you go there happy and leave pissed off. read more

My wife and I came in looking for something different to eat because we were tired of all the places around. Let me tell you, Arbys did not disappoint! We ordered Buffalo chicken sliders and boneless wings. They actually looked like they do on the menu! Dripping with Buffalo sauce, they put other chicken places to shame. And arbys isn't even known for chicken! We will continue to come back when we have our cravings! read more

Not going to be a super long review because hey, it's Arby's after all. I went and ordered 2 cheesy beef and 2 corned beef. The sign out front said 2 corned beef for 6 dollars. My receipt showed I paid almost double for them. I didn't raise a stink, but I did show the man at the window who explained that promotion had an end time during the day (even though it's not advertised like that). Lucky for me, I had a coupon for the very same deal from a flyer that came in the mail earlier that week. The man told me that he couldn't do a refund or price adjustment (and to be fair I don't blame him - that's an odd transaction to make at a fast food joint). Instead he told me he could just give me an additional sandwich. Honestly I didn't need another sandwich in fear of eating so much I would pop, but who am I to say no to an extra sandwich? I learned that the corned beef from Arby's is great food to eat if saved in the fridge for a few days. Kudos for teaching me something new Arby's, kudos indeed. read more

The manager Carlos is super nice. Arby's is fast food, can't expect much more. But they are really great at cooking things fresh, none of this hour old fries creep like from other places read more

Arby's - Love the Reuben n curly fries - Fast Food Near Me - Grayslake, Illinois

The smallest Arby's sandwiches out of all the Arby's I've eaten at. That way the employees can take home what they want for free. Been like this for years at this location. Fix it please read more

Very good food and the fries are fantastic. Pros: Good food. Good location. Cons: Somewhat overpriced. read more

This is the best freshest , cleanest, best staff ever! The manager here I wish I can remember her name, always there on work week lunch time. is the most friendly, organized, manager I have ever come across in the fast food industry. She is actually happy to do her job and it shows in the entire experience. I ring that bell for great service Everytime I am in there! The behind the scenes cooks are very good at making the food great! We need more restraunts to care about the customer and service they provide as this location does! read more

Fast, friendly, fresh.not much more you can say about arbys as long as the fries aren't old and the people are good they get 5 from me

I really like this Arby's a lot! Always super friendly, and they are a fun change of pace from burger fast food. They also open at 9am with their regular menu! 930 am and I just picked up chicken bacon and swiss to go! Yum! read more

Good overall service, typical mediocre Arby's food, in my opinion overpriced compared to McDonald's or Burger King.

Best Arby's I've ever been too. They were fast, nice, and yummy! I ended this great Arby's with a delicious turnover! YAY! :)

I went to Arbys a couple days ago at night and the woman's bathroom is always out of order my wife couldn't use the bathroom. It seem like every time I go in the night manger is always on crutches and he can't seem to keep up with amount of orders needing to be checked. This is not the first time My order has been wrong the young lady's seem to always have a smile on her even when there so much going on. The young redhead manger is really nice when I come in during the week during my break for lunch she's always smiling and welcoming. The Younger Group Of Women smile and make sure I am all set and most of the time knows my usual she's really nice even when she's not in the best mood I enjoy it when she take my order through drive thru I can't really seem to remember her name. My wife enjoys her a lot She's always in drive thru are 9pm when I decide to come for dinner she's has a lot of personality and always greets before I order . read more