During COVID, everyone has to do the drive thru for these restaurants so what makes one more special than the others is the quantity of the service at the window. The young ladies taking orders and working the register were very polite and cheerful. Made the experience a pleasant one. However, after trying them twice at two different stores, I have decided I am not a fan of the sweet potato waffles fries. Think I'll go back to the curly fries in the future. read more

Everything from the Customer Service down to the cleanliness of the store was absolutely perfect in particular. I don't like Arby's, but decided to give seven dollar Gyro meal a try since I was already in for an interview. I was very pleased. :) read more

Arby's - Greek Gyro Mozzarella Sticks (6 ea.) Jamocha Shake - Fast Food Near Me - Dundee, Michigan

Wow what a great experience Fresh food and friendly staff. The building just got a new look definitely will be back to see the final look when lobby opens next week.. read more

Facility was clean and staff were friendly. Food was prepared quickly and well. Couldn't ask for more from a location. Great job.

I don't even feel like this establishment deserves even one star :/ but had to put it to write this review. I work door dash, and refuse to take any orders from this store because you wait for 20 minutes for 2 items to be made while the staff stand there just looking at the screens. I can get food from applebee's and Bob Evans WAY WAY faster than this place which is an absolute disgrace. The staff is not friendly and they are all very lazy and extremely SLOW.. if I was you, I'd go to the next town arby's or some other place cause this place will have you waiting a half hour for them to pour you a drink :/ Not worth my time to even pick up someone's else's order unfortunately. read more

My wife and I came in for lunch. Had to listen to employees talk to a regular customer about him pleasuring himself in the bathroom while one of them helps. Really vulgar talk about licking up what he left behind in the bathroom followed by gagging noises. Management was there the entire time. Avoid this Arby's. read more

awesome service, they went above and beyond for me. I'm glad some places now a days actually care for their customer! A+

I have to apologize that I have not spoken out sooner regarding the Drive-Thru service at the Dundee location. In the dozens of times that I have been to this location and attempted to order extremely simple orders it has been extremely rare that they ever get one correct. For Example, I have ordered roast beef sandwiches plain...I say plain at the microphone and the person will repeat it back to me. Because they screw up each time I repeat myself multiple times. "Plain...meat and bread. Nothing on it. No, I don't want sauces or anything else but meat and bread." I am then asked, "Do you want sauce on that?" I patiently then repeat, "Meat and Bread". I'll give you one guess at what I inevitably receive. Every damn time. I don't know if your people aren't listening, haven't been trained, are left alone unsupervised or just trying to piss off customers enough so you will notice them. It's my own fault I keep coming back figuring that someday a responsible adult will wander in and take charge of this location. Tonight my wife had a similar experience while picking me up a PLAIN lamb gyro and a chocolate shake with no whip cream. Not a hard order right? Wrong. After having the requisite exchange of what constitutes bread and meat to what was actually very nice and kind person taking the order my wife received a gyro with sauce. Really? Why does this location hate it's customers or feel that checking an order that comes out of your window correctly is a crime against nature? On top of that the person made this a combo and charged us for it. She didn't ask for a combo. I have worked for many years in many restaurants including when I was in high school and in college. The owners would have handed me my a** and my walking papers if I was screwing up this much and not confirming that the customers orders were correct. And then they would have had a clear conversation with my supervisor and the manager about why I hadn't been trained, mentored and observed before I began interacting with the customers. I have never experienced this level of service at other Arby's and will now probably just go to the surrounding customer appreciative locations in Milan and Frenchtown. Please know that I have been extremely patient and have taken each and every screw-up where I could into the location and tried to make people aware of these issue without losing my temper and understanding that these are young people that need direction and guidance. They have always been kind and respectful. I blame the management for not teaching follow through with their work and their responsibility to the customers. Be better. P.S. This has been going on for years and I finally reached my breaking point. Please don't assume you can blame any of this on COVID or the election or the state of the world. This is your managers lack of responsibility to you, their staff and ultimately their customers. read more

I went through the drive-through window and picked up two chicken sliders. The sliders were so dried out and nasty that I had to spit out the first one. I was able to get two bites out of the second one. I am throwing them away. read more

This Arby's does a great job! Heaven, the drive-thru cashier, was very friendly and provided great service. The chicken I ordered tasted wonderful as well! read more

I went to my local Arby's in Dundee because they had finally online ordering the problem is you cannot pick it up through the drive-thru you have to go inside and when I called the 1-800 number they told me that was the choice of the owner. Plus they make your order right away so if you want it fresh don't order it too far ahead. But since my order was already made in sitting there I don't know what the big deal is all they had to do is hand it to me through the drive-thru window. read more

Ordered on a slow night over an hour before close. Took 30-40 minutes to get an order for two people, tried not to be too irritated as all Arby's seem slow. Sat at the drive thru this whole time. About 4 employees just talking while one slowly gathered our meal. Got home to realize half the order was missing. After all that wait lol. Definitely will not return to this location. read more

Very clean and the service was amazing! Pat did a great job keeping everything spotless!!

I feel like rating a fast food place on here is redundant because most fast food places are not really about quality. And furthermore, usually I believe that there's no point in reviewing a fast food place because nothing will change and people will still go. With that being said, I don't think it will change anything, but I can no longer ignore the immensely slow service I always receive here. The food is always adequate but I finally have to speak out about the numerous times I've had to sit in the drive-thru line for over 10 minutes when they don't appear to be busy. I sat for literally 14 minutes in the drive-thru this past weekend. There was one car in front of me, about eight or nine cars in the parking lot, and I had ordered one sandwich meal and another random sandwich. The point - I didn't see any valid reason this order took so incredibly long and the staff never commented about the wait or apologized. I didn't say anything but I don't think I feel like waiting so long for something called fast food. Even if this review makes no difference, I don't care. I can't believe how long this place takes with simple orders. read more

Go Elsewhere in Dundee. Some gal who was working the counter was rude and short with me when I was ordering. Who needs that. Can I get my money back? read more

It has been awhile since I have visited here. Stopped in today hoping things had changed. No such luck. Staff was very confused when taking orders, did not know how to answer simple questions from the customer and once again, you guessed it, they were out of three different types of drinks. I will NEVER give this dump another try. Managed by a trained monkey. read more

Arby's - a soda dispenser on a counter - Fast Food Near Me - Dundee, Michigan

Wanted to give a quick update about my first experience at the Dundee location. I saw that they had the King's Hawaiian Fish sandwich. I was told this was a five minute wait. So I opted for the Rachel. That was a decent sandwich. It was about a dollar more than necessary, but decent. That's the reason for the extra star. Already disappointed about the fish, I ordered a Dr. Pepper. "We are out of Dr. Pepper." I should have cancelled the order then and there, but I didn't. I settled for a Sierra Mist. As I was finishing my sandwich, again, a decent sandwich, I was ready for my drink. To my complete lack of surprise, no syrup. All carbonated water. As a new resident to Dundee, I'm vowing not to return to this location, which is a disappointment. read more

Stopped in for the 2 for $5 fish and it was good as I find at other locations. Place was clean and friendly. Brought out our food with a smile. read more

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Love the market fresh sandwich. Restaraunt was clean and tidy.

They have excellent service during the daytime I was very happy with the classic meal I had ordered

This isn't a review against Arby's as a whole, but against Arby's in Dundee. Basically, this Arby's reuses food that is returned for errors. I know this because it happened right in front of myself and about 5-10 other customers. A man walked out, then returned because his order was wrong. He handed it to the girl and she stared at it while yelling (YELLING) out, "What is this?" The woman (Becky?) taking our order completely stopped taking our order while paying total attention to this other situation, while we stood there seconds from snapping our fingers in her face to get her attention back. But wait, Becky (?) was on to something with her complete and total attention to this other problem. She yells out to the other girl yelling, "Just take it back, they can use it." Who is they? The garbage can? That should be the only think that can use the food that gets sent back. Not here! Here they reuse the food that is returned. No one, including me, really realized that's what she meant until I assume they tried to actually use it on another sandwich because another man waiting yelled out, "You can't use that?" Becky (?) then looked at him dumb-founded as if he were telling her he was made of cheese and said, "The meat?" To which the man responded, "The meat. The whole thing. It left the building, you have to throw it away. You can't reuse it." The fact that she, and they, clearly had no clue this was against health code and yelled it out with a restaurant full of people says the management doesn't train their employees on proper food-handling procedures and health code rules and regulations. If it leaves the back line and comes back, it gets thrown out. That is just common knowledge, or it should be. Also, the toilets don't flush in the bathroom. Not like, "Won't flush all the way." More like, "Don't do anything at all." read more

I had amazing service when I stopped by for lunch. Kaytlyn was very kind and even told me I should try the Greek gyro and it was really good. After that she even held the door open for me when I was leaving. Great place! read more

Once again tried to order, and again i got sorry we are out of this and that! If its on the menu , shouldn't it be available!!! This is a regular problem here!! Young friendly people being trained by older angry, grumpy employees!! Only the grumpy and frumpy stay to serve your customers!! Really poor representation of the ARBY'S restaurants! Pass this location up! read more