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Aramark Uniform Services

1.0 (2 reviews)
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3 years ago

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Michelle C.

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9 years ago

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Donnelly's - An hour wait to pick up something prepaid......is this real life?

Donnelly's

1.4(58 reviews)
7.4 mi
•$$

I would give zero stars if allowed. It took 6 weeks to receive an incorrect uniform order for my…read morechild. There was no apology for the incorrect shipment, a tedious refund process, and I had to reorder and have waited another 6 weeks with no update and no order received. During this time my child has been missing an essential uniform component, and I have no other options but to "wait for their manufacturer" to ship the item to them, so they can ship it to me. The entire business model makes no sense. ​

My daughter's original uniform store went out of business and must've sold their contract with the…read moreschool to Donnelly's. I placed my order for her new uniforms in July and as of this review, I have yet to receive my order. They do not tell you online that the items you're trying to order are back ordered until they are in your orders placed in your account and the money left your wallet. I called their customer service a few weeks ago to complain and she was unapologetic and offered no redress at all- not a coupon not a solution- not even an apology. I asked for her manager to call and never received a call back. The entire school is having issues receiving their uniforms and it was so bad, the principal sent out an email and also allowed students to wear their summer uniform for an extended period. I had to ask the school for help and relied on gently used uniforms that they thankfully have at the school so that my daughter would be in dress code for the first day of school. I eventually found the exact plaid at a different retailer online and ordered from FLORIDA. It was delivered within ONE WEEK. May I also add, this retailer was cheaper for the same exact product and great quality :)? I understand everywhere is short staffed, and I understand supply issues. However, I do not understand unethical business practices. No business should take on clients they cannot reasonably accommodate. Why is Donnelly's taking orders and taking money from customers for products they don't have for months?? Why are they not attempting to find other suppliers to supplement their inventory as needed? Why did our smaller local uniform store not have these supply issues, prior to going out of business? Where did they receive their products ? I called to cancel my order today and the woman told me the jumpers came into the warehouse and they're trying to figure out how to get them to the store location. None of this was updated on the website. Too little too late. I submitted a complaint on the Attorney General's website and I suggest you do the same if you have similar issues!

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Donnelly's - Drab, depressing try on area

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Drab, depressing try on area

Aramark Uniform Services - uniforms - Updated May 2026

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