Jake's tree service did a great job removing six large stumps from my yard. They were quick,…read moreefficient, and professional. The office staff was also very helpful and professional. I would highly recommend this company for anyone needing tree work.

I am submitting this complaint regarding what I believe were deceptive, coercive, and retaliatory…read morebusiness practices by a tree removal company. I contracted with the company to perform tree removal services at my residence and paid $5,000 for the project. The crew arrived at approximately 8:30 a.m. and departed around 3:30 p.m. After inspecting the property, I discovered that a portion of the agreed-upon work remained unfinished. Based on the scope of the remaining work, it appeared that less than one additional hour of labor by a single worker would have completed the job. The following day, I contacted the company and requested that they return to finish the work for which I had already paid. Rather than honoring what I believed to be their contractual obligation, I was informed that the company would not return unless I paid additional money. In effect, I was asked to pay more in order to receive services that should have been completed under the original agreement. What should have been a routine customer-service matter quickly escalated into a campaign of intimidation. When I disputed the demand for additional payment and continued to request completion of the work, the company's manager threatened legal action against me. Instead of attempting to resolve the dispute professionally, company representatives resorted to personal attacks and accusations unrelated to the services provided. Most troubling, I received written threats that the company would contact my employer and my husband's employer in an effort to "expose" me as a racist. These threats were made despite the fact that I had not published any review, made any public statements, or otherwise damaged the company's reputation. At the time the threats were issued, I had merely stated that I was considering leaving a review regarding my experience. The company's conduct appeared designed to silence a dissatisfied customer through fear, intimidation, and threats of professional harm. Threatening to interfere with a customer's employment because that customer requested completion of contracted work is wholly inappropriate and, in my view, constitutes retaliatory conduct intended to suppress legitimate consumer complaints. Rather than addressing concerns regarding incomplete work, the company responded with threats of litigation, threats to contact employers, accusations of racism, and warnings that their legal team would pursue claims against me. I am requesting that this matter be reviewed by the Federal Trade Commission to determine whether the company's conduct constitutes unfair or deceptive business practices, consumer intimidation, or retaliation against a customer attempting to resolve a dispute regarding incomplete services. I have retained documentation of the relevant communications, including the written threats referenced above, and am prepared to provide them upon request.

We contracted with this company to do service for a price of $1,995.00 After waiting several weeks…read moreand not hearing anything, we called them and miraculously, an opening came open the very next day. We told them we would not ne there and were assured it would not be a problem. We were anxious to pay the money we owed them and they said to just use our card. We used our DEBIT card. They added an additional $80 'service fee" onto our payment. This is ILLEGAL in PA. They have ignored all requests for a correction. They said to my wife: "LEAVE US ALONE LADY!" I would say to everyone, proceed at your own risk.

We used Executive for an extremely large tree removal and we WILL use Executive again! Price was…read morecompetitive, professionally done, cleaned up beautifully. Highly recommend!!! Penny Rosenblum

John and Jim helped with us with an urgent need, (same day), when a large branch split and was…read moredangling dangerously over my property. They did an excellent job. I was very impressed with the skill, quality and professionalism they demonstrated. I will recommend them to anyone who needs tree service and plan to call them in the fall when it's time to trim large trees on my land and get their recommendations on what needs to be done. Really appreciate what they did on such short notice!

John took down an 80 foot maple and sectioned it down for firewood. The crew did a great job and…read moretook care of the massive tree very quickly. The owner, John is a very kind guy and is always happy to have a chat. He was able to match a price of another contractor, but that contractor was not insured so I preferred to not take that risk, in case of an injury or worse. I would definitely hire John and his crew again. Very easy to work with!

Appointment scheduled for Oct 22, 2025. Team showed up on time to have trees cut back and shaped…read more Tree had been overgrown and was pushing against the side of the house. Also had shrubs trimmed and cut back as well. Reese and his assistant did a fantastic job. Addressed any issues that I had and wanted change. Cleaned up all debris. Finished all work in a timely manner. I would highly recommend Jones Tree service and was impressed with the professionalism. Thanks Don for your insight. Charles Wilson Jr.

I tried 4 other tree services in the area and not one called me back until Don Jones at Jones Tree…read moreServices. He was awesome and even came by the same day! I was worried about a birch that was leaning toward our house-- I thought it would have to come down. After assessing it for several minutes Don told me "I hate to turn down business" but he didn't think the tree was at risk of harming our house. Was really impressed with the integrity and will definitely be going back to him when we need any service!!

My last rating about 3 yrs ago was 5 Star. Little disappointed this time…read more Was told 11 am had doctor appt 9:20 Left at 9:00 returned at 10:15 they were done. Not what I wanted for the price. Called, worker came over and told me they would be back. They came back didn't knock or call, cut a few branches and left. Disappointed!

They dropped limbs on our fence. Promised to repair the damage over email, but never did. Despite…read moremany emails from me to follow up, no response. In addition, they infected our two old oaks with bacterial leaf scorch. Now we are losing our two beautiful trees. I suspect that they didn't clean their tools before trimming our trees. Stay away.

I can't say enough great things about Freddy and his crew. They came out and gave an estimate and…read morewithin a few days did the tree removal and trimming. They did a fantastic job and were a delight to work with. Professional, thorough, respectful of our property and took great care in cutting down a huge tree that had no more life. If you're looking for any tree work to be done at all, Tarzan should be your first phone call.

We recently had a "derecho" storm that broke off huge limbs to a tree beside our house. These limbs…read morewere caught in the lower limbs of the tree, suspended over power lines connecting our house to the power pole on the street. Wanting to hire local, I contacted them, and they came out the same day to give an estimate, quoted a reasonable rate, and performed the work the very next day safely, efficiently, and somewhat quietly given the tools used. They could not have been more professional, timely, or of higher quality. I recommend them without reservation.

Baxter has done own lawn care for years and the last couple springs we also had them do our…read moremulching. They came out last week to do the mulching and it was exceptional! They did more than just mulching it was an entire spring cleanup of all of our mulch areas and flower beds... leaf blowing, weeding, mulching, debris removal. Our property looks great and we really appreciate their hard work! Thank you! We definitely recommend!

Fair prices, dependable weekly service, courteous crews. They have been taking care of our property…read morefor 5+ years.

I don't often write reviews, but because of the trees and the need to have them removed, I really…read moreappreciated their ability to fit us in. Communication was exactly what I expected--confirmation and follow-through--and they delivered. The work was professional, efficient, and among the best in the area.

4 Trees trimmed. Estimator was knowledgeable and professional. When the crew returned to do the…read morework they were expedient and careful. Office staff are very friendly and informative. Overall very good experience.