Last night we celebrated my girlfriends birthday at arabellas restaurant, and this is my honest review, firstly I don't write reviews at all this is the first.
Okay we had a party of 11, 4 of which were vegetarian. Whom sat at one end of the table, as the rest of us were going to order the chefs buffet with meat and soft drinks included. But did anyone think we got any soft drink no I don't think so, if it is included bring the jugs to the table like every other place on the planet would. Waiting time, 2 and a bit hours for all the food to come out on the table firstly we had dips with Lebanese bread, then some roast potatoes and some more Lebanese bread that had meat inside (the Lebanese bread with meat wasn't even big enough to fill the gap between our teeth) then FINALLY the meat it wasn't a lot of food in all honesty but the fact that we had pretty much filled up on the dips and Lebanese bread was a joke the meat finally arrived and we were all to full to eat it but we did eat it because there was hardly anything there, if you order a buffet you want it all there so you can experience all the food at once especially for Lebanese cuisine.
So the 4 vegetarians were going order some vegetarian dishes from the menu so they could have, they ordered the food and one of them ordered a meal for themselves but we didn't see that come out at all for the 3 hours we probably there for ridiculous right!? Oh but wait we were charged for that dish that seemed to have chucked a Houdini on us. One of the ladies went over to tell the manager/maybe owner and was told quite rudely to go "SIT DOWN IT IS COMING" and then again when she asked about something on the bill I can't recall what the manager/maybe owner said but it was disrespectful and VERY rude. You a running a some what reputable business you don't speak to customers that badly or rudely I've been in places 10 times as packed and with less staff and the manager didn't loose his or her cool. On bloody GAME OF THRONES the slaves and peasants get treated better.
Now to went we have to go pay the bill, do you think we order some of the stuff that was on the bill NOPE the dish that the person ordered for themselves one there but we didn't get, and probably 6 others thinks are you joking not one think wrong 6 dam thinks. That we apparently ordered because the manager slash owner knows best right?? WRONG! Most likely the staff put the wrong dish on the wrong tables that's doesn't mean we ordered (the waiting staff were very nice just saying) confronting the manager I was trying to tell me what we ordered no mate I think I know what we ordered and one of things didn't even bloody appear. I wasn't leaving paying for crap we didn't pay for so for ten minutes I was "talking" to the rude arrogant manager/ maybe owner and he starts talking to me in another language, how rude can you get this is and English speaking country so you speak to me in English he was probably insulting me. He puts the money in front of me and says "fine take the money meals are on us" I happily took the money and was prepared to walk out then he started saying don't you have any respect!!! Hold the phone buddy respect is something you clearly don't have since you were and are still talking to some members of our party so rudely!! I had to bite my tongue a few times talking to this person especially the dig about respect, when he clearly has none for people we are with or women (all the waiting staff agreed with us that he is an asshole so clearly we are right there) in the end we didn't have to pay for the things that we didn't order because I would have stayed all night until we got that taken off.
So in conclusion if you want to see Houdini do more tricks from the grave, be treated like the a peasant women off GAME OF THRONES, and be charged for stuff that you didn't order and perhaps learn another language while telling them you did order this stuff go to arabellas restaurant in Newtown your money and time will be well wasted. read more