Amazing service. He came out the same day I called and got my A/C fixed in about an hour. It turned…read moreout to be a pretty simple fix and he was very honest about what the issue was and what caused it. I ended up only paying $360 to get the issue diagnosed and fixed on the same day I made an appointment!

ACE All Climate Engineering was fantastic to work with when my 47 yr old furnace died. Luckily I…read morehave a home warranty and with ACE's expertise and co-ordination I was approved a new furnace & heat pump which were quickly replaced with way more energy efficient units. I highly recommend ACE. Don't hesitate to call them if you're in the Salem, Oregon and surrounding areas.

He's dreadful, his name is Mike and he sabotage my condenser unit well my husband and I were not…read morelooking. He punched in the decal, leaving a home. He removed eight screws he put back only for. He left the electric box cover up. He pretended he heard a hissing noise and he showed me a cap that did not belong to my unit saying that the refrigerant leaked out. He was sent to me - mandatorily, I did not ask for this vendor. He works with Fidel national home warranty - I was not informed the other vendors in the area. I had to have a second vendor come out - he opened another panel inside the garage unit, found a partial road sign stuck in there to literally slowdown refrigeration leak. I am speechless, dumbfounded, extremely disappointed that such flakes are employed. This vendor would not even recognize me the following day . He sounded drunk on the phone. My husband and I thought he was senile when he was diagnosing the system. He kept dropping his cell phone while he was trying to hold two wires together at at a time - apparently trying to measure electrical output, which he told me I had none -- but I do have 100% electrical output and the outdoor Carrier con unit is working just fine! Do not use this vendor unless you want to be sabotaged. Huge, enormous, very bad, horrible experience - you would do not want to repeat personal!

Our furnace wasn't giving out heat. I inspected the furnace and discovered a pressure valve error…read more I called Focus and got an appointment the next day. The tech came out and fixed the furnace. He reported water in the condenser line as the problem. The staff were very friendly and helpful. The repair cost $136 which I think is very fair. I recommend this company. I will definitely call focus in the future if we have HVAC needs.

Right in the middle of a heat wave and my parents' heat pump stops. We called around to a few…read moreplaces. Most could only service the unit 2-3 days out. It was 100+ degrees every day, so we needed someone fast. Lucky for us, we called Focus. They are a local company and were able to come over after hours for an additional fee. Within 2 hours, John was working on the heat pump. Not only was he a pleasant man to deal with, he was knowledgeable, showed me exactly what was wrong and what he was doing, and he did so quickly and efficiently. The office staff was great, too. I can't rave enough about this company.

In short, trustworthy, efficient, excellent communication, dedication to making the customer happy,…read moreknowledgeable people. Highly recommended!! Our A/C quit working in the middle of a 100+ degree heatwave. I contacted several companies, but most could not make a service trip to me for several days. I was pleasantly surprised that Whirlwind could make it out the next day. Turns out they are great at what they do. Ivan spoke with me on the phone to discuss what was wrong and what might be the cause that night. The next morning, he was here by 9:30am to trouble shoot. Within an hour the A/C was up and running and Ivan had put everything back as it was. Costs were very reasonable and, more importantly, they were exactly as stated before arrival. I liked most that Whirlwind was great at communicating with me, the customer. Both over the phone and in person. They were clear about the types of problems I could be facing with a 17+ year old system and what the worse case might be (full replacement since my A/C uses a now banned refrigerant). While they checked out the system, they kept me informed every step of the way and I earned a few things. When they finished, everything was put back in place, just as it was when they arrived. I would definitely recommend Whirlwind Heating & Cooling and will hire them in the future for when it comes time to replace my home heating or cooling systems. Thanks Ivan and his team!

Outstanding customer service. Very reasonable pricing. Nick was prompt, professional, courteous and…read moredid a great job. We will be using Whirlwind for our annual HVAC maintenance and repair needs.

Needed warranty repair on a system they installed. They had someone come out then forgot about me…read morefor a year. When they sent someone new out they told me I needed a new compressor but couldn't get the warranty unit. More than happy to sell me a new compressor for $5,000. When I said no, they decided they could repair the old unit. One year later (and $1,700) they "fixed" it. Except they didn't. Stopped working a week later. Went to another vendor and got a great replacement system.

This business is absolutely fantastic! When we call they respond in a very timely manner. We called…read moreas our carbon monoxide detector kept going off. They came out and took the time to find the problem which was our water heater, it had nothing to do with furnace. They advised what we should do and kept in touch while we dealt with getting that replaced, which was a horrible experience. From the person that answers the phone, to the techs, to the manager, they are a top notch company!

I am on a service plan with Mill Creek and have been happy with the bi-annual check done on my gas…read morefurnace and also the heat pump. My house had been pretty warm but it looked like the thermostat said it was cooling. I called Mill Creek and they had a technician come out. Tim Wilson was great to work with. He diagnosed the problem after a leak check, checked their history on the heat pump, called the office for more info, and I was told I needed refrigerant and a new compressor. The company called the manufacturer and because it wasn't that old the compressor was provided to me at no cost, and also a discount on the refrigerant. The new part arrived a few days later, Tim showed up timely and obviously knew what he was doing. He installed things, double checked my thermostat, answered my questions and provided a written description of his work. I was very happy with my experience with Mill Creek Heating and this employee!

I acknowledge that our heating system is complex. Over time, we have paid thousands of dollars to…read moreMill Creek in attempts to manage and repair the system. Last week, when the system was not functioning, two technicians came out and worked on the issue. They were professional and courteous, and we appreciated their efforts. However, the next morning the same problem occurred, and the house was again without heat. When I called to report the issue, my first call was routed to an answering service and I did not receive a return call. I called again and reached someone at the business. When I explained that the system was still not working and the person responsible for paying the bills was understandably upset, the woman who answered responded by saying, " That doesn't matter to me." I found this response dismissive and completely inappropriate, particularly given the amount of money we have spent with your company and the urgency of the heating issue. As a result of both the unresoved issues and this interaction, we will not be using Mill Creek again, nor recommending your services to others.

Called them on a Friday and left a message requesting service. Did not get a call back. Called them…read moreagain the following Wednesday, talked to a gal in the office, she said I would get a call back to schedule service for the following week, which was fine with me. Never heard a peep from them. Will try to find someone who wants/needs the business.

Hired to replace AC units for our company. They arrived timely and really knew what they were…read moredoing. Pricing was great and this company is very customer friendly. As a matter of fact almost a year after using them I needed some information on the work they did for us and they went out of their way to dig up the information I needed for a tax credit. I highly recommend.

I sent a message late at night telling the owner that my air-conditioning quit working in my house…read morewas 78° and he sent somebody out the next morning at 8 o'clock and repaired it immediately. I had them install the unit about 10 years ago and I've been using them ever since they are amazing and take very good care of their regular customers. Highly recommend them.!

Responded quickly to fix my a/c and was very happy with the service. The technician was friendly…read moreand efficient