Absolutely DON'T BUY FROM THEM! They get you in the door work their specials and good prices... then next thing you know you're trying to get ahold of someone wondering where your shipment is. DON'T FALL FOR IT!!!
So, I placed a small order. Just enough to get the free shipping special. When you get to the screen where you process it, it says that the free shipping is 3-4 days. Lol. They expect live corals to be ok in shopping for 3-4 days? I wouldn't. So, I paid for next day air, adding $35 on to my order. Then submitted. I got an email saying in the very first line "We process orders daily, any orders received after 20:59:59 EST will be processed the following day.".. I thought oh cool, I'll actually get it tomorrow.
2 days later and I never received shipping information. I emailed their customer service because they're is no customer service number. The only number listed goes to a cell phone and just goes straight to an automated message. I got a response quickly and Candace asked when I want it to be shipped.... lol. I responded with "now" and explained that I had purchased next day air. Haha. I got no response. I emailed a few times to check the status and never heard back. The next day my attitude about the whole ordeal changed a bit and I wrote another email. Finally Candace called me and honestly, I'm not sure how she's able to call herself a customer service rep. She had a horrible attitude.
She said some interesting things though!
-First she told me that 95% of her customers that paid for overnight shipping didn't want their package until the next week!?!?!? Really?
-Next she said that she was too busy to respond to my emails because she was the only customer service rep for 50,000 customer!!!! When I asked why they did not have more customer service reps, she responded that more than half of her time at work was sitting around and twiddling her thumbs!?!? Once again, what?!?! Someone please explain this...
Now, I obviously wanted to cancel my order.
She told me that it would take up to 3 months to get my refund!? Only the owner can process refunds and it normally takes 3 months is what she told me.
I will obviously never do business with them again. I hope that maybe I can save a few people the headache of dealing with the company. I just wished I looked at bbb before buying. I'm filing a claim with them too and now I have to contact my bank to dispute the charge because I doubt they will ever even refunds my money.
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