I am extremely disappointed by both the behavior I witnessed at this park and the staff's response to a very serious safety incident involving my 4-year-old daughter.
There appeared to be a large birthday party group at the park, despite my understanding that parties are only permitted through official bookings on Friday nights. Throughout the day, several children from this group were cutting in line for the slides, pushing smaller children, and generally disrupting other families trying to enjoy their visit. My daughter and my 11-year-old nephew were among the children being pushed. After addressing the children myself and being ignored, I reported the behavior to a lifeguard.
Unfortunately, things escalated into something far more serious.
While my daughter was standing in shallow water showing me that she could finally touch the bottom and walk by herself, a girl who appeared to be around 7 or 8 years old suddenly grabbed her and held her underwater without any warning or reason. I was only a short distance away and immediately rushed to pull my daughter out of the water. She came up crying, coughing, and trying to get water out of her lungs while asking why the girl had done that to her.
As any parent can imagine, it was absolutely terrifying. Had I not been right there, the outcome could have been much worse.
I immediately reported the incident to the manager on duty. To my surprise, I was told that they weren't sure what could be done without knowing where the other child's parents were. I found that response completely unacceptable given the seriousness of what had just occurred. A child intentionally holding another child underwater should be treated as an urgent safety issue, not something to be brushed aside.
I then went to the front office and was told that my contact information would be passed along to upper management and that I would receive a call. As of now, I have not heard from anyone.
I also noticed a lack of enforcement of park policies throughout the day, including behavior issues and attire that seemed inappropriate for a family-oriented facility.
Most concerning, however, is that a child was allowed to remain in the park after intentionally placing another child in danger. Drowning is one of the leading causes of death for young children, and this was not harmless horseplay.
I hope management takes incidents like this more seriously in the future and improves both supervision and staff response. Based on this experience, I cannot recommend this park to other families. read more