I've read some of the reviews concerning Aqua and I'm very surprised. I have been working with them for some time now. There are always people that don't want to be at the job they choose, good days and bad days. I'm lucky that I have a positive attitude and don't let those individuals steal my joy. The last three calls to Aqua were very professional and the representatives were amazing. Today, Jay assisted me with providing my account number, allowing me to pay the bill through him without having to call back. I don't judge an entire company by all the employees because there are some that are kind and love their job. If you get an A**hole, kill them with kindness. read more

I cannot express my disappointment and disgust for the complete lack of customer service by the "customer service" department. Their billing/payment system has not been updated since the 90's, it is mail a check or call and make a payment over the phone, they do not e-bill or accept wire payments from banking institutions in 2026! They have a monopoly on the water in Hampstead, NC and they KNOW it! My bank mailed payment on Jan 5th, on Jan 14th service was disconnected, although I had a payment confirmation and they money was removed from my checking account. I never received a shut off notice to inform me I needed to follow up on my payment and have an 87 year old senior that lives with us. Both items "customer service" blamed on the US Postal service. They do not text or email shut off notices because "people don't check their email" and that I should speak to my mail carrier about not receiving they notice they say they sent. Yet the tech that shut off the water told my neighbor that "this keeps coming up in my iPad, they don't pay their bills" but couldn't be bothered to knock on the door, so we could deal with it at 1:30pm instead of me finding out at 5:30 pm when there is no customer service to help you. I was transferred to "someone who can help you" and was left on hold for 48 minutes while I called back on my cell phone to request a supervisor who was able to do exactly NOTHING to assist. Three calls later, I may have water tomorrow! Read more read more

There needs to be a zero stars rating.. Aqua water is the most ridiculous water supply company. They should be embarassed of the product they allow into people's homes. It is undrinkable, barely safe enough to shower in. Who ever heard of having to boil water at least once a month because of a contamination issue?? Then they have the balls to charge astronomical prices for their shitty water. AQUA WATER SUCKS ASS!!!! The state needs to get involved because it is border line unlawful what they charge for the shit quality you get. F U AQUA read more

They sell you dirty water and god forbid something happens and your water gets shut off they wont just come out and turn it back on. Even though they have aqua trucks driving past my house daily. Planning on having a well drilled asap so i can drop these clowns. read more

In June of 2025 my water bill went from $30 a month to $229. A leak was not visible and the water bill kept going up and up. Once I received the bill (you would think they would notify you when a bill jumps that high, but no notification) I called Aqua to assess the leak. I called the emergency number on Friday and no one came. I called back Saturday & Sunday but no one showed up until Monday. (mind you the water bill kept running). When they showed up it was determined that the leak was on the Aqua side of the line. Two weeks later...another leak. I called and they came out again and said that the leak was on my side, so I called a plumber and it was determined that the leak came from a faulty clamp they had used to fix their leak. I called Aqua several times and they kept saying that my bill would be adjusted, but they NEVER DEDUCTED ONE PENNY FROM MY BILL AND I WAS FORCED TO PAY $447 OR THEY WERE GOING TO CUT MY WATER OFF. HOW CAN THAT BE FAIR. T WAS A RIP OFF On top of that every time I called Aqua their recording for options to choose cut off and didn't start back up until after and you didn't know which option to choose. MY OVERALL OPINION IS THAT THERE IS NO CUSTOMER SERVICE AND THEY HAVE YOU OVER A BARREL BECAUSE THEY WILL CUT YOUR WATER OFF IF YOU DON'T COMPLY WITH THE PAYMENT. VERY UNPROFESSIONAL AND DISSATISFIED!!!!! read more

I too am here to vent frustration with this company. If I could put a "0" I would. Terrible customer service, terrible website portal that is frequently down. They have a monopoly on the water system in NC. You have to use this company in NC if you want water. Water quality is horrible! Also had to set up paying them on auto payments and over pay( keeping a constant credit balance on account in order to avoid constant shut off threats and notices because their accounting department is unable to reconcile accounts in a timely manner. No choice but to use this company, how unfortunate. read more

I live in Forest City, NC. As of this moment, our water was turned off because of a fix down the road AGAIN!! There was no notification sent out to customers telling us the water would be off for maintenance Again!!. We always have to find out ourselves. This company lacks consideration for its customers and never lets us know anything. Aqua is only concerned about lining their wallets and doing bare minimum. I can tell by all the countless negative one star reviews online. read more

They are so quick to cut off your water. I wish they were as quick and accurate with the quality of water. Like most folks with Aqua, we buy our drinking water. Now being on hold for almost a half hour, with no one to talk with, sad. I wish this state NC and counties, had provisions for supplying water and sewer. Quick to tax and slow to react to the growing populations. read more

This is merely to vent my frustration. We moved from Boston which has some the best water in the country to a home in Chapel Hill serviced by Aqua. Since we moved in we have spent $15,000 on water treatment equipment for our home. Our community has organized to try to get them to fix problems and has had no luck. There is no need for them to improve the water quality since they have a monopoly and are only obligated to meet NC water standards which are very low . I'm wirting this because for the second time in less that a month we have had to use boiled water and have been instructed not to do laundry because the gunk in their pipes could stain clothes. There is no recourse. If you are considering moving to a home serviced by Aqua, make sure you budget for remediation for the poor quality water you will receive. read more

If I could give zero stars, I would. Aqua is hands down the least compassionate company I have ever dealt with. My water was shut off - while my baby was in the bathtub, covered in soap - because my bill was 30 days late, meaning I was $97.20 behind. Less than $100. Granted, I made a mistake by not paying the bill on time; however, during a pandemic, being a single homeschooling mom of 3, waiting on child support, during the holidays, I do believe there were extenuating circumstances. I called almost immediately upon realizing the water was shut-off (the technician was literally at a house across the street) and told that I have to come up with almost $500 JUST to get my water turned back on. I am honestly horrified by this company's customer service and lack of compassion. If Aqua is your only option for service, RUN to another neighborhood. read more

I cannot say anything good about this company. We have had eight outages this year without warning or notification. We have to boil our crappy water so much that they should just supply boiling water to the street. Nothing is good with this stinking monopoly! read more

Aqua North Carolina - Lovely Aqua tap water; yum!! - Water Delivery Near Me - Cary, North Carolina

you really have to stay on your toes with these imbeciles. Here's my story. I was away from home for an extended period and my account with Aqua became delinquent. The water was shut off. I made a payment online, and this showed in my checking account as paid on 11 Feb. On the 13th, I called them. Yes, they had received the payment. I asked why the service had not been resumed. "I can put in a request for that, sir." I mean, if I've paid my bill, the implication is that I would like to have water flowing from the taps in my home. I mean, draw your own conclusions, folks. read more

I received my water bill today and it was higher than normal. I typically use 3,200 gallon of water but I was being billed for 30,100!! There was a red print on my bill about unusual usage, possibly leaks. I hired a plumber immediately, 350.00 base rate as it's a Saturday. No leaks whatsoever, he checked the meter and turns out the meter reading person was dyslexic and got numbers reversed!! Now I'm out 350.00. Aqua NC needs to make this right. read more

Not Only is our water always discolored, and after multiple calls, we finally realized they just do not care. Now(their pump backs up to our land) we are missing multiple possessions, and the only place we did not have motion cameras was facing their pump station. We have left multiple messages trying to reach someone and cannot get a return call at all, if anyone files a class action on the water please contact us to join. read more

The is absolutely nothing I can say that is positive about the quality, price, service of the 'product' this company provides our neighborhood. There is frequently low water pressure, discoloration, and a odor coming from the water. Our water has been shut off, inexplicably, on occasion -- once in the middle of a showering.....The water bills for an average family of four(4) based on querying other families in the nearby is a staggering $300-$400/mo in the summer -- without using an irrigation system! My biggest complaint is QUALITY or lack thereof. Because of the apparent low quality of the water, I BUY bottled water through a dispensing company, for drinking and cooking. Bottom line: We are at the mercy of a water supply company, who provides a substandard level of drinking water. It is not fit for human consumption. Before you move into an area, do your homework on who provides the water...steer clear if you learn this is the provider! NO STARS for this potentially health hazardous business!. read more

This company is responsible for our community drinking water. I have had suspended solids in my water for months, no response from them. I notified NCDENR of this issue and no response from their Public Water Regional Supervisor for my county. We don't drink the water any longer, we have wasted hundreds of dollars over the past year on bottled water. The scum created from our public water wells should be filtered before entering residences. God only know how much it's going to cost in a few years to get the water lines changed out in our home due to the biofouling. Two years ago we had the air bubbles and particles swimming around in our water and notified NCDENR and Aqua at the same time. Aqua technician arrived the same day, amazing! He refuted that our water condition was the result of any leaks/breaches in their water line system. I asked him how often does he purge the lines and clean the sediment from the end of the water lines. He stated he does it occasionally. I told him he was wrong and in the 4 yrs we had been living here at that time no one has ever touched the blow off connection in our yard. The cover was almost hidden completely from growing roots, etc. It took him a while to get the cover off the blow off valve. He purged the line for hours, must have been thousands of gallons purged. Instantly our water returned to crystal clear. If it were our cable, we could understand a little rescheduling, etc. If it were our phone line, get to us when you can. BUT, this is our water, bacteria can kill! Check the reviews on Google maps!!! Out of 35 reviews, they get 1.5 stars. http://maps.google.com/maps?um=1&ie=UTF-8&q=utilities+inc,+cary,+nc&fb=1&gl=us&hq=utilities+inc,&hnear=Cary,+NC&cid=0,0,1099802810736895895&ei=OnoyTfOmFc7TgQfu-Y3gCw&sa=X&oi=local_result&ct=image&resnum=1&ved=0CBQQnwIwAA read more

Aqua North Carolina - Water Delivery Near Me - Cary, North Carolina

We have been in a brand new home for two months. Because of the poor quality of the water, we had a complete filtering system installed. Today we have been calling for an emergency crew. The grinder, pump, and alarm are not functioning. We have leakage into our crawl space and into the yard. We have been calling every hour since around 8:00 am. All we are being told is that the technician has our complaint. No timeframe for fixing. Just sometime today. It's not fun when you cannot flush a toilet or wash clothes. Then Aqua Water has the nerve to charge $70 a month for a sewage charge. There is no one you can deal with in this organization. Very very poor company. It should be bought out. Customer service is lacking. read more

This company deserves no stars. Wish that was an option. They constantly raise rates, the water quality is horrible, there is frequently a brown discoloration in the water and customer service is terrible. Their standard response to complaints about brown water is that it's just "air bubbles." Brown bubbles that never dissipate, y'all. They're supposedly flushing the water lines in our subdivision this week and they advised us not to use our water for FIVE DAYS. WTF? I hate this company with a passion I normally reserve for insurance companies. If you have a choice, stay away! read more

This company should be fined, and the money returned to customers. All week my water had ranged from the color of weak tea to weak coffee. It seemed at the tea level this morning, but unfortunately while doing laundry, turned to coffee. it has ruined a lot of clothes. this is an ongoing problem. last year when i called they said to run the water out for an hour. this happened three or four times in one week, they said it was because the water lines were being cut by BellSouth. But Aqua didn't clean, disinfect the lines. They said to call for getting a rebate for the thousands of gallons, but all the "customer service" does is say they take messages. No response. i had to pay for all that water. Why does the state not require that water be filtered before it is sent to our homes? This is immoral, and should be illegal. read more

Thia company provides water to our community, Tradewinds, in Raleigh, N.C. For the past three months there has been and still is, an overwhelming odor that stays in your hair and clothing even after being washed several times. The smell is so strong and overpowering, that it also leaves the odor on your hands after washing dishes. Most recently, the odor has gotten worse and makes you sick to your stomach. As far as we know, no one has done anything about this situation. The company is planning on increasing their rates, at this point, they should decrease their rates, because of poor service and lack of interest in trying to find out what is causing this problem and fixing it. Aqua N.C. Inc. only rates 1/2 a star for their poor service in Tradewinds. read more

I have lived in apartments in the Raleigh area since 2005 and my water bill was always $30-40 for myself and a roommate. I bought a house for myself last year and for just myself my water bill is $150-$200. I have had a leak search done on my home and everything is in proper working order. Also, I have been set up on auto pay for the past year, yet I have gotten three cancellation notices because they simply never draft my account! I have called and asked on two occasions "Am I set up on auto draft?" and the answer was "yes, everything is set up correctly and you are fine", yet the payment never comes out and I am sent to cancellation status. My most recent cancellation notice came March 31st for my $205 water bill that apparently was never auto drafted on March 15th (even though everything is "fine"), so I frantically got on the phone and paid it immediately... Yesterday the draft was automatically taken out and they had no online record of my March 31st payment. I called and they magically saw both payments in their INTERNAL system, but it would take 3-4 weeks for a refund. I would not recommend buying a house in Aquas service area. read more

i have lived in my home for 5 years,my bill has never went over $20.00,my water use has never gone over 1200 gallons in a month,yet for october aqua has sent me a bill for 24,000 gallons of water use average of 726 gallons a day,so i assumed i had a mjor leak,had a plumber come out and check my home inside and underneath no leaks found,the plumber told me to write down my meter reading before work and check it when i get home that day,since no water would be used in my 12 hour work day,and he was correct my reading never changed from that morning ,so i have no leak,aqua has supposedly sent two technicians to my house to do test on their meter,fortunately i have security cameras outside and inside of my home i recorded them pulling into my drive way and sitting there then leaving with out performing any test,the second guy walked up and down my driveway on his cell phone then left,again never going to my meter and i have this on video,i offered to share it with them but they told me no need that their techs did perfom the test?? these people are liars,they are the worst company ever,i have filed a complaint with the public utilities commission and hope they get enough to run them out of our community read more