7320 Reseda Blvd #370155, Reseda CA 91337 818-810-5422 We had a terrible experience with this pool service named Aqua Escapes . They ruined my pool and they tried to take advantages on us telling us the heater was damaged and they we needed to buy a new one . Our heater was not even 6 years old . So we called a new pool service they said that someone cut off the gas to the heater and that we didn't have any problems with it. It is working properly and now the pool is in better condition . As we discontinued their services the pool is not green anymore and running perfectly. I would not recommend this pool service to anyone. read more

Aqua Escapes - Pool as serviced by this company - Pool & Hot Tub Service Near Me

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We had Aqua Escapes build our pool last summer and we are so grateful!!! From the concept photos to the permits and construction, everything was smooth and on time. Oscar was communicative and very helpful. Our pool and spa is beautiful and such a great addition to our home!!! read more

Aqua Escapes - Pool & Hot Tub Service Near Me

I would highly recommend Aqua Escapes as they did a phenomenal job on our pool. Oscar and Oscar are just top professionals, truly honest, and a pleasure to deal with. They had their teams at our house every day and were dedicated to completing the job to our needs and time. I can't say enough good things about them. I took bids from 6-7 others and Aqua Escapes were just the best. read more

Everything went smoothly and on time. The final price was exactly the estimate. Very professional and friendly. I already recommended them to friends and will do so again. read more

Oscar is fantastic -- professional, communicative, and his technicians are great too. Oscar found a great option for us when our old pool heater stopped working. I highly recommend him. read more

They respond quickly, very nice and pleasant and fairly priced. Highly recommend them.

Great service. Prompt, reliable and good quality workmanship. I highly recommend Oscar and his crew. His pricing was fair and he accurately quoted materials and labor. read more

Oscar and Aqua Escapes is doing a great job servicing the pool at my rental property. I first called him to deal with the black algae which became a problem when the prior pool service skimped out my cutting back on the necessary chemicals while also increasing prices. Needless to say the black algae was a process to get rid of and damaged the pool. Aqua Escapes came in to get rid of the black algae and immediately became the new pool service. I had two prior pool services at the property, both terrible, while Aqua Escapes not only fixed the black algae problem, he keeps the pool sparkling clean every week. read more

We have been using Aqua Escapes and the Reyes family for our pool service for over 3 years. They are profession, reliable, knowledgably, cost efficient and fast! PLUS, our pool looks perfect all week long. We highly recommend them to all our friends and family. read more

We have been using Aqua Escapes for the last two years. The pool has never looked so consistently good. The service people have always been courteous and attentive to my needs. We have recommended them to our neighbors and they are satisfied as well. read more

OSCAR REYES and son of AQUA ESCAPES along with a highly skilled and conscientious team did a fantastic job remodeling our pool. Several months later it was found that hasty work had been done after the Earthquake of "95" by a previous contractor. They took care of a good part of the new damage and the expenses that were caused from the previous contractor. Outstanding, congenial, and a pleasure to work with. read more

Aqua escapes has been doing a great job! They have fixed my motor and continue to do one of the best pool cleaning services I've paid for in my area. It is the 3rd company I have tried but most definitely the best. read more

We had a similar experience to the other reviewer who'd found that the technician had gone on to the property without permission. The owner, Oscar, had promised us that he would call us when the technician was going to arrive, to fix an item with our spa. We made clear to Oscar that we wanted to meet the technician, so that plan worked for us -- especially as we had no prior connection to this company, so we wanted to meet the person, and also supervise his work. Instead, we got a call from the owner AFTER the technician had been on our property, letting us know that the tech guy, a stranger to us, had already been in our backyard, had done the job, and had left. This came as quite the shock -- all the more so because our gate had been locked! Very bad sign that the technician decided to find a way to push past our locked gate -- very likely at Oscar's instruction -- with the aim of staying out of sight. Moreover, he damaged the locked gate by forcing it open. We had to hire a handyman to fix it. Red alert. P.S. We have now discovered that the technician damaged the other locked gate as well. He clearly tried to force his way through a different locked gate first, and when he couldn't, he went to a different locked gate and forced that one open. read more

It should not have taken so long to post about our experience with Aqua Escapes, but here is how it was for us. The first thing I'd suggest is looking at the photos attached. The pool is beautiful. The feeling of a resort in our backyard. We interviewed 4 different pool contractors and landed on Oscar Sr. No question why... His knowledge, experience, and jovial personality made it an easy decision. The bonus was working with Oscar Jr. who worked side by side with Oscar Sr. to help make our pool a reality. Our pool construction occurred during the pandemic, so we were working from home. This allowed us to interact with the crew daily and weigh in on every detail. The whole team was receptive and enthusiastic with our input, and it turns out, those details are some of our favorite aspects of the finished pool. The construction phase was a great experience, but it continues... We had a slight imperfection in the pavers surrounding the pool. With one text, we had the team back out within a week to fix the issue. Our concern was that once the pool was finished, service would drop off. Quite the opposite. We've come to see the Oscars as friends and their support of our pool is, yet another, positive. Weekly pool cleaning... Again, the level of service is beyond expectations. Our service occurs on Fridays, and we look forward to Aqua Escapes doing everything possible to keep our pool sparkling and clean for the weekend. The young man that performs the service is very professional, and knowledgeable and has answered the phone for a few operational questions with no complaint - again, a personal connection. With all of this said, I recommend you reach out to Aqua Escapes and arrange a visit to our backyard resort for a tour. There is nothing more compelling than interacting with a satisfied customer and seeing a finished pool in person. Thank you, Aqua Escapes, for making our swimming pool dream a reality. read more

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Updated after I saw response. That is not a true story. The guy was walking on my property and did not have any pool equipment nor labeled car and drove onto my property. I panicked because there were alarms going off. Alarms that only go off when someone goes on my property and wanders around. Your guy did not ring the doorbell, wandered around my property illegally, went through my stuff and did not have any equipment in his hand. I grabbed the first thing I saw to protect myself, so you bet your ass. I grabbed anything that looked like a knife for a gun because I was terrified. Your guy had the audacity to call the police when he broke into my home and I could've had him arrested and I'm still considering pressing charges . The gate triggered closed by accident and was going to run it over- You own the company and I own my home . I am protecting my own, and I would do the same. By the way, the police left laughing . They knew exactly why I had to do it I had to do. Get your story straight before you respond. YOU were in the wrong and I will protect my Home and loved ones at ALL COSTS WHEN THREATENED. Don't ever contact me again, even through a review. read more

Honesty and no Upselling are two observable qualities that made us post a 5 Star review for Aqua Escapes, Inc. of North Hills. In 2009, we had a pool remodel. In 2018, our then regular pool service company pushed for the need to replaster the pool. Unconvinced, we declined. Currently, we are experiencing an algae bloom. We thought of getting the pool drained and wanted a professional evaluation if this might also be the time to replaster. Aqua Escapes was referred to us by a reputable pool supply company. Within 3 hrs of the initial call, Oscar Jr came. After checking, he confirmed that the pool does not have any flaking and that with proper chemical treatment, the algae problem can be resolved without the need to drain/refill the pool. Honesty, reliability and professionalism all shine in this family-run business! read more

We had a leak in our skimmer and for years bypassed it "temporarily". I was referred to Oscar's company for pool maintenance so we discussed making the repair. In order to repair the skimmer, they had to drain water so I took advantage of the opportunity to drain the rest of the pool and hired his company to replaster. They did a beautiful job, scrubbing the glass decorative tile and they chipped out my old plaster in one day. The replaster took one additional day and it looks beautiful! Hire these guys! read more

Excellent Customer Service! Very attuned to my pool issues. Very courteous and respectful.

This is a wonderful company that is in business to make people happy with their pool. Oscar replied right away and was at my house to see how he could help by 10am. He was HONEST told me what I had done was right and he didn't need to service the light. I was shot right into space at this man's integrity. If you ever need an honest reliable pool guy OSCAR IS THE ONLY PNE TOY SHOYLD CALL read more

Oskar is very responsive and they were extremely fast and showed up when they said they would. Our pool was dug in one day! It has been a great experience thus far, I would recommend calling them to compare pricing as well. Excellent all around. read more

Aqua Escapes has been servicing my pool for 3 years and every time they come they leave the pool looking brand new. If you have any problems with your pool, I would recommend calling Aqua Escapes for any maintenance. read more

Oscar from Aqua Escapes really came to our rescue when our pool turned green and the company servicing it dropped the ball! Oscar came over and evaluated the pool and gave us all of the instructions to fix it, and then came over in a few days to put the final chlorine in! The pool has never looked better! He is honest and knows all about pools! His weekly cleaning guys are also very nice and smart!! Thanks to Oscar our summer was great!!!!!! I highly recommend him! read more

Aqua Escapes is amazing company. Not only do they do any work needed on my salt water pool and hot tub but they also do my weekly services. They do what they say and they get things done. I am Realtor and have referred them many times to clients and they have had a good experience also. read more

I recently had the pleasure of working with the pool contractors, Oscar Reyes Sr. and Oscar Reyes Jr., the owners of Aqua Escapes, who exceeded all of my expectation, delivering an exceptional service that was both professional and personalized. From the initial consultation to the final reveal, every interaction was marked by their commitment to quality, attention to detail, and genuine care for their clients. The Reye's expertise was evident from our first meeting. Honestly, I was somewhat discouraged , we met with several contractor who would not support our dream of having a pool where we could swim laps. Oscar Sr. took the time to understand our vision, offering valuable insights and suggestions that enhanced the project without compromising our original ideas. Their vast knowledge of pool construction and design is reassuring, and it was clear that they were up-to-date with the latest trends and technologies in the industry. We even decided to add a Jacuzzi at their recommendation. I am so happy we did. What set the Reyes apart from other pool contractors was their exceptional project management skills. They provided a detailed timeline and kept me informed at every stage of the construction process. Despite encountering some unexpected challenges, they handled them with utmost professionalism, ensuring the project stayed on track without compromising on the quality of work. We broke ground on January 6th and the pool was completed by late March. The Aqua Escape team's workmanship was top-notch. They displayed a high level of skill and precision in their work, resulting in a pool that was not only structurally sound but also aesthetically pleasing. The quality of materials used was excellent, reflecting their commitment to deliver a product that will stand the test of time. Aqua Escapes's after-service was equally impressive. Luis who services our pool on a weekly basis does an outstanding job. Oscar Jr. is always available to address any concerns or problems , and trouble shoot, further cementing their commitment to customer service. In conclusion, my experience with Aqua Escapes was nothing short of excellent. Their combination of technical expertise, exceptional customer service, and commitment to quality resulted in a stunning pool that my family will enjoy for years to come. Everyone always says that they feel like they are at a 5 Star Resort in Palm Springs or in Cancun when they come over. We would highly recommend them to anyone considering a pool construction project. The Reyes professionalism, integrity, and dedication to their craft truly set them apart in the pool construction industry. You will not be disappointed. read more

Very happy with our new pool. They did a great job building the pool and it was built during the huge construction boom during covid so there were definitely some challenges along with the way with supply chains etc. But they kept their promises and kept the price they quoted and built a beautiful pool and spa. They also maintain it for us and do a great job with pool service as well. read more

They do complex repairs and maintenance and they also do quality pool cleaning. Unlike other pool man that have no clue about equipment.

I wanted to take the time to review Aqua Escapes. Oscar Sr. and Oscar Jr. and their guys did a phenomenal job on our pool. First off, they are incredibly courteous. My husband did all the initial meetings with them, but once I got involved they took the time to get to know me. They always picked up the phone whenever I called. Every issue I had was addressed immediately, I never felt like I was being annoying, even though I had tons of questions. They work is impeccable, detail oriented and we had great advice throughout the process. They guys showed up everyday. If they didn't it was always discussed previously. They cleaned everything up and were always very nice to us. We have worked with lots of contractors for various projects and I have to say this was one of the smoothest experiences we have ever had. I highly recommend if you are looking for a great job at a very reasonable price! Thank you Aqua Escapes! read more

These guys are great. Oscar gave me a fair estimate to retile the pool without draining it entirely. They guys came and did a superb job. Great customer service. I highly recommend them. read more

We renovated our waterfall w/ Aqua Escape. They transformed our waterfall into a gorgeous modern waterfall. Oscar is great, responsive, and professional, and he was attentive to our needs. He answered my call right away and communicated w me the process of how the project is gonna be done from A to Z. Excellent service! The workers were very professional and did a fantastic job. I highly recommend this company and will use them again for any related issues w our pool and waterfall. They are my number one choice. I can't thank them enough! THANK YOU Oscar for a fantastic job! Angel read more

Hi I'm Habibi. These guys were so responsible and kind. They were so professional with fixing our pool's piping issue and made sure to give us a good price! They were very fast in getting the work done and in a good manner! They were so polite and kept making sure the job they did was perfect. I would recommend them to everyone! You cannot go wrong with choosing them. You guys were so honest! Thank you so much senior and junior Oscar read more

We started with an old badly shaped pool.Oscar SR and Oscar Jr. created a new beautiful pool.They took care of everything that was needed.This was from design,demo,permits and final.They did a very good job.I now use them for the weekly pool service.Barry read more

Wonderful company to work with professional staff , friendly and reliable management. Courteous and very supportive. highly recommended company read more