Similar experience as others have had when it goes via Home Shield. Rude, unprofessional, and…read moreincompetent. They have been out to my rental house 4 times and the issue with the pool/jacuzzi heater is still not fixed. Poor communication skills, and then get upset when you call them out on things. Everything via text, and then they have the audacity to get upset if I don't immediately jump to give them a review. Well...Here you go. Stay away from these folks.

Mmmm...I'd go the other way if you could. They were assigned to us by first American home warranty…read more Which, that's on me for dealing with the warranty people in the first place. I submitted a claim. I was given a windows time frame of when they would show up. They called and told ,e it would be two days later. Bonnie, I believe is her name, not a native English speaker, told me that was wrong and I shouldn't rely on the email from the home warranty company that she decides when they come out. Honestly I copped a little bit of an attitude because she was a little abrupt and rude. My question is as your customer and not a mind reader how am to know that. Honey, she really started to lay in to me about how she does her scheduling and basically I am a moron for relying on the email notification. She is rude, rotten example of humanity. So we agree to when they will come out which is a week after my first request. It shouldn't take that long but ok, what choice do I have since I am with this equally inept home warranty company. The guy comes out, he had been there before and couldn't fix our other problem so I didn't have much hope for him this time either. Like, you can always tell what you're getting sometimes and this was no exception to that rule. He muttered around about something, I don't know that he really knew. It's not a mark against him, I just don't think he has the expertise for this job. I couldn't quite understand him, but I got the just the igniter was out. I wait around and they contact me 3 days later. They are going to have to send their lead tech out. My suspicions with the first guy are spot on. Always trust your instincts. So I schedule the appointment with the mean Russian lady. Via text. They text me later and need to push it further out. This is now 3 weeks since I've made a claim and two weeks since the first fellow came out. I'm not happy, honestly. She tells me it will be another day that they come out. I mentioned I had taken off of work to deal with this. She says I don't have to be there. Um, yeah, I do. You can't just come on my property unescorted. That's not how it works. She tells me -via text! - still no actual call- that it will be two more days before he come out. So I told her as her customer I guess I have no choice in the matter. These mother fuc*ers text me the day before to cancel the appointment and they aren't coming at all. I had to call the home warranty people and start all over, they hadn't even bothered to tell FAHW. Subsequent FAHW sent me a letter telling me they had been discharged as a provider for them. Yeah, well no shit, they should have been let go a long time ago. Highly highly recommend not to use them or go near them. The staff lady is mean as hell, the tech is inept and in general I think they have no business in business.

Quick, honest estimate. Helped me understand that the repairs were too much for my budget, but I…read morenever would have know that without their inspection and review of the pool heater. Definitely recommend if you are looking to find out what you're in for with equipment repair.

They responded quickly, came when they said, had the correct part, and knew just what to do to fix…read moreour pool heater. All good.

Emilio and Steven are the most professional people I've met. They are punctual, price was very…read morereasonable and they are very trustworthy . I will for sure call them again.

Stay away. I hired this company a few months ago. I was doing a major remodel and the pool sub…read morepanel was in they way and had to be moved. They came out and gave me a quote of $1600 dollars. The guy who sold the job wasn't the actually person doing the work, he brought someone else. This person that was actually doing the physical work tried to up sell me on grounding, unfortunately for him I have a c10 license. whatever he was talking about for grounding was straight fraud. Any way the work was complete and my remodel just finished we never had the opportunity to turn on the pool lights until yesterday, when i tried to turn on the pool lights it wouldn't turn on. I called them back and the response I got was that's not our problem, we did the work 3 months ago. Very unprofessional people and a scam artist stay away. I will also be writing a letter to CSLB.

Walter diagnosed and repaired my pool pump problems as well as adding a valve which has now made my…read morepool pump work better than ever. I was so impressed with his knowledge and skills that I requested that he take care of my pool... thankfully he agreed and my pool has never looked better.

Excellent, high quality work at a great price. Walter repaired our pool for a fraction of the price…read moreour previous pool company wanted to charge. He did such a great job on the repair that he has been servicing our pool ever since! We have had friends and family over a lot over the hot summer to swim, and we actually had some comment on how clean and clear the pool was. Even better, we are paying $10 less a month for better service than we had with our previous provider. Hire Walter, you won't regret it. Thanks Walter!

I've been a homeowner for over 20 years and in property management for almost as long. During that…read moretime I've dealt with a lot of vendors. It makes you keen on the bad ones and the good ones. Some vendors out there play on people's ignorance to their expertise and take advantage of their clients. This was not the case with KC Pools. I had an issue with a pool heater/pump. I was able to send them a quick video clip of the display just to expedite the diagnosis. They pretty much knew from the video what the issue would be and was able to give me an approximate range on what the repair would cost. I totally appreciate that for the sake of saving time. I was told what the high side would be and what the low side would be and what to expect with each choice. When he ended up getting onsite the problem wouldn't duplicate itself, so he checked it out and pressed on. The next day there was an issue after all and he came back out repaired what need to be repaired on the low side. Bottom-line the impression that I got from KC Pools is that they are fair and honest. They take care of business and move on to the next.

This company is honest, on time and truly the best!! I never write reviews but KC Pools inspired me…read moreto do so. We had a pool heater out for a year and were scared to have it fixed because of the cost and fear of being oversold a new one for thousands of dollars. I called Kevin after reading the reviews on here. He had me text him pictures of the heater before hand so he could be prepared with the parts for our specific unit. He didn't try to sell us on anything and in fact told us, if we could fix our heater, it was worth keeping and not replacing. He quoted us $450 after explaining what we needed. Much less than the thousands we thought it would be. After seeing the heater in person, he was able to fix it for $300. (Talk about honest!!) And he also fixed our timer for a discounted price along with rehanging our switch box which was coming off the wall, just to help us out. And one final thing...he came on time - which is never heard of with people coming to fix things. Kevin is the best, you can't go wrong. I wish everyone we had to come fix things at our place was the quality of service we got with this company.

Kevin has taken care of our pool and jacuzzi for 7 years. He's always professional. Very…read moreresponsive, timely and conscientious. I trust him completely with my kids if they were out when he's here and our dog loves when Kevin comes by! He's a true gem. So happy we found him

Called Kevin from a referral after I was totally blown off by another company. He sent one of his…read moreguys over the next day to fix my pool heater. The response time was great (especially considering it's 100 degrees right now). They did the work quickly, cleanly and were very friendly and professional. Will definitely be calling again if I need service.

Worst service I have ever received from a Pool man…read more He was paid to come tuesdays weekly and clean the pool. At least 1 time a month he did not show up. Some months (April 2014) he did not show up a SINGLE TIME then had the audacity to bill me for the month as if nothing happened. In addition, for the first 5 months of his service, he would overcharge me each month and I would have to make a claim and have him reverse the charge. I thought he would learn, but he never did. Finally the last straw for me was this month of april. No one came to clean the entire month and after repeated calls to Arsen and Sam, i finally decided to search for a new pool service and write this review. I would not recommend this company to my worst enemy...

I just can't say enough good things about Sam at Mr.Poolman. First off, he is VERY responsible. My…read moreservice day's are on Monday's and he is there EVERY Monday, rain, wind or cold! He is very caring and always takes the time to explain every detail to me about my pool even if it takes him an hour. He is very knowledgeable about what he does and has also serviced the filters and motor a few times and everything is perfect now. I would definitely recommend Mr Poolman to anyone looking for a new pool guy.

Very pleased with Chris regarding my pool heater repair, highly recommend him. He was able to…read morerepair verses replace and diagnosed the problem that others could not.

When they show up and fix your ancient pool heater for free, that's gotta be 5 stars right?…read more My maybe 30-y.o. Raypak Versa was not igniting and I'd taken off all the pieces I knew to take off to clean things out, to no avail. My pool guy looked too, but there's some welded-on sheet metal that was keeping us from really getting in there. So he recommended Pat. Pat and Chris showed up and looked around, popped off another piece of metal that I hadn't been brave enough to pull apart, and saw the problem instantly. An ill-fitting connector for the igniter that some other guys had recently installed and that had come loose. They rigged it to make a nice and tight connection to keep it from loosening up again and had me on my way. Best of all, when I was going to grab my checkbook, they waved me off because it was such an easy job for them, they were in the neighborhood already...yada yada--I've never heard so many excuses to avoid getting paid! We chatted some more regarding some other pool equipment and what they liked and didn't like about the common pool set-ups. Free service and free knowledge--doesn't really get better than that.