As a small business owner, I am the first to give a great review. Unfortunately, in this case, I cannot. In April, we started having a problem with our pond and called the business who did the pond cleaning, but they do not do pond repairs. After reading some great reviews for Aqua Envy, we gave them a call. However, there was a not-so-great review that I read that summarized the experience we had. When we first spoke to Cody, he seemed willing to look at the pond. He suggested that we schedule summer pond maintenance in two weeks, which we requested, and at that time he or Carson would assess the problem. He sent a text a few hours before the appointment and said that the crew was tied up and would not make the appointment but would reschedule the next day or week. Understandable, things happen. My husband sent a text back and said that he would prefer to schedule the next day because, at this point, it had been almost three weeks since the issue started. We had not added chemicals into the pond because of insufficient aeration and did not want to lose the fish. He did not respond to my husband's text, so the next morning, my husband sent another text asking if he would be coming out that day. He did not respond, so my husband called. No answer and no return call. After a few more texts and phone calls with no response, we called another company. It has been a week and a half and there has been no contact from Aqua Envy. I do not understand small businesses that treat potential customers in this manner. I certainly will not recommend Aqua Envy to anyone I know . We called another company, who we will highly recommend. They were very responsive and fit us into their busy schedule when we explained the experience with Aqua Envy. After weeks of waiting, the pond fix ended up being a 15 minute job. read more