Zack our technician, was absolutely fantastic! He was interested in any pest movements we have noticed since the previous treatment and any concerns we may have had. The work completed both in and outside was top notch. Oh, Zack was both very personable and professional. Thank you Zack! read more

TOTAL SCAM! Trial run turned into a 24 month contract without our consent!!! $199 to cancel now and we have more bugs then we ever have had! The service they sell is an outright lie! They did not treat our lawn and spend less than three minutes the first and only time they showed up! Stay away, save the headache!! read more

Absolutely shadiest people in business!! I completed a year contract and then cancelled. They won't cancel and continue to charge. They say it went month to month. I never agreed to anything!! They will not stop this service. Everyone I call on the phone for two hours with a call center overseas. Gross. Stay away!! read more

RUN AWAY! Aptive has now missed three out of four appointment commitments plus the promises made by the door to door sales guy were severely overstated. Even something as simple as the name of the tech for the appointment has been wrong 100% of the time. It would also be better if I could get the same tech but so far it's been a different guy every time. I've had appointments cancelled by email notice the evening before they were scheduled. I've had a firm commitment from them to show up the following day where I stayed home all day and no one showed up or called. I've also had to call to schedule the next service each time rather than being on a schedule. I also asked from the beginning to speak to the local manager but haven't been successful. They said they would have him call but it's crickets every time. I've tried to reach the corporate office without success. Their customer service is in SOUTH AFRICA! That should tell you something. The results haven't been any better than our previous pest control company. Probably worse. I'm trying to get them to waive their cancellation fee based on their horrible service but they refuse. Today I see a $199 charge pending which is my cancellation fee with no response from Aptive. read more

Kid name Jake came to the door to sell pest control. My wife agreed to a one time spray for 40$, he told her she would have to sign a waiver to come on the property. He sprayed and left, one month later they charge us 120$, Jake copy and pasted my wife's signature on other form to sign us us for a 24 month premium plan. We had to call multiple times , at first they said it would cost 200$ to break the contract. We work our way up the chain and got out of false contract and fees. These guys are scam artists and frauds 0out of ten read more

ZERO STARS! I was told by the salesman after 90 days of service there wouldn't be a cancellation fee. Six months later I tried cancelling after two missed appointments, they said they would charge me $199 to cancel after charging me for two months without service. You would think they would apply my two months of charges to the cancellation fee if anything even after lying to me that there wouldn't be a cancellation fee. Still don't have a refund for the two months and now they sent my $199 cancellation fee to collections. I'm sure a robot will respond to this message as well. After multiple visits giant wasps nests were also still on my house. The office isn't even located in Idaho, its in Texas. DO NO RECOMMEND. read more

I, like others, wish I could leave a zero as my review. The salesman was very pushy and used all of the gimmicky tools. He said that I could cancel anytime. What he didn't make clear was that I would be charged $199 for canceling my agreement. I haven't noticed a change in pests either. Don't use this company!!! read more

service NOT requested. Just because they acquired the business I had used before does not mean I have a contract with them. I didn't even have a current contract with the previous business. I let them come out initially, but did not ask for a 2nd visit. They came anyway & did a horrible job. I thought they must have brought the spiders & bugs with them. I do not want to do business with this company, but can't get them to leave me alone. read more

The gentleman came to my door multiple times, even though I have a no soliciting sign . He was very persistent after looking at his reviews on yelp. I chose not to do business with him even after his gimmick of a one dollar first application fee he claimed that he was doing one of my neighbors houses and said John down the street just hired us and I have a guy in the area except for I know no one named John that lives on my street. He was friendly, but all sales men are. He did say that he would come back the following day just to check in with me, but I'm yet to ever see him again or any of his trucks in my neighborhood. read more

ZERO stars. Watch the contract. They charge monthly but they do not provide services monthly. There is a charge even during the months that they don't provide services. You could pay 6 months or more with NO services but you will still be paying. Watch the contract . $199 cancellation fees. What a SCAM of a business. Don't use Aptive Pest, you will regret it. read more

The typical door to door sales men misleading you with false advertising. Promotes a natural product which you actually need to apply more often then they promote to be effective they billed over 300 dollars they came out once wouldn't cancel after repeated attempts. I told the salesman I didn't want to be locked in to anything or charged for canceling which he was the yes guy no problem they promote some front end deal like they all do and sure enough charge 299 to cancel if you aren't on for 24 months. Don't explain small print or a contract don't get a copy of anything very fast rushed process sign here swipe your card your fantastic we are the best. Then after all this is charged service not provided rushed services came out once they never got rid of the spiders then they send you to collections of you don't pay the 299 or the over 100 dollar pay monthly charge. This product is overpriced and full of front end swindles i will never give these door to door kids my time with this stuff Absolute headache. read more

Warning: Do NOT do business with Aptive Pest Control (Boise, Idaho). I had to give them one star just in order to start the review.....otherwise it'd be no star what so ever. They will tell you that you can cancell their service "Anytime" but FAIL to tell you that the "Anytime" falls into a 3 day window....not enough time to see the total out come of their service. They prey on the elder, won't take no for a answer, and by some chance IF someone signs the contract (Who isn't authorised to sign it without your consent) Aptive will still hold you for the bill....I know because it's happing to me. Its a Snake Oil salesman pitch....don't let that friendly smile fool you (The wife did). If they want to give you a discount first applcation, tell them NO! No matter how pushy they are....this is also known as a hustler, slimy and unscrupulous. I'm paying a $200.oo cancellation fee to get out of the contract since we didn't cancel in that 3 day window...plus, good luck trying to call them to cancell as well. read more

Anyone whose elderly parents have been affected by this company's abusive sales tactics should contact the FTC and any applicable department of aging because these people need to be held accountable for their abusive and fraudulent behavior. My mother has dementia and was duped into signing a two-year contract. Not only is it obvious when talking to her that she is cognitively disabled, she does not have an id, nor does she know how to access her email account. The sales scam artist, Boyd Church, helped my mother create a new email address and allowed her to sign a contract with no proof of identity. When my mother came to live with me, and I attempted to cancel this contract, the customer service rep gave me a hard time because we were making the request using my phone, my mother either lost hers or it was stolen. When I finally was transferred to someone who could help, they didn't care that my mother was taken advantage of by their staff and had the nerve to charge her a $199 cancelation fee. This company is obviously predatory and had a reputation for being so. Do not support such a vile company. To the franchise owner of this specific business, be better. This behavior is gross. read more