Cynthia only performed outside services and I was under the impression that the inside gets treated as well. She did not advise she was leaving so I could not get a chance to tell her I wanted the inside treated. Calling the office phone number is a dead end. No one answers no matter what option you use. I waited 1 hour and 30 minutes on the line and no response. Sent an email to the customer service have not received any response. read more

I wish I had looked at these bad reviews before I signed up for Aptive Pest Control. I called last month to cancel and was told there was $190 cancellation fee!!!! I was told to call back right before renewal which is on May 14th. It automatically renews. I was told I would have to pay $190 to cancel today May 13th, one day before May 14th. I need to call tomorrow, otherwise it automatically renews. This is absurd. I would give a zero if I could. read more

Aptive providers never showed up for any appointments despite confirming over the phone multiple times that they were still coming. 2 days in a row they no showed our initial appointments! We waited at least 3 hours each time. Never provided any updates despite promising they would. read more

Whatever they spray, doesn't work, the bugs don't die they came into our house. We've never had this many stink bugs in our house. When you call to complain or cancel, they don't listen. I told them to send me the bill not their technicians but every month I get a text from them saying they're on their way to spray. Stay away from Aptive. Very predatory, IMO read more

If I could give zero stars I would! the sales person promised so many services and I saw absolutely no change in pests. He promised mosquito repellent and there was no change in that as well. He told me I would only be charged in the warmer months and that's not true, even though I haven't seen a rep since October. I'm being charged $100 a month all year. he told me I could cancel after the season if I didn't like it and I was just charged $200 to cancel after being charged $100 for JANUARY today (12/29). the rep told me I could have saved $100 if I had called 2 days earlier. It took me 20 minutes of arguing to cancel, the rep just kept trying to give me the "friends and family discount". I don't want to pay $100 or $65 for bad service. Beware of the contracts and the service. NOT WORTH THE COST! read more

I would give it a zero if I could. The company charges you for a service even if they do not come out to complete the service. The customer service is terrible. read more

Door-to-door hard sell by rude and uncouth salespeople. The internet is littered with bad reviews of this company.

We completed our contract, gave over a 30 day notice as per their contract. We were told we had to call them the day our contract ended We did. All in all we sent 4 emails, 2 calls and 1 text telling them we were not renewing our contract. They still tried to hit our credit card, sent us 2 emails saying our card was declined, because we blocked them, and called us and said we had to speak to customer service. Don't use them. I'm going to report them to the BB. This is a horrible way to do business. read more

BEWARE OF THIS COMPANY! Common Complaints that I found to be true and spot on! Deceptive Sales Practices: Many customers claim that salespeople are pushy, invasive, and provide false information to secure a contract. Undisclosed Contracts: A significant issue is that customers are often unaware of year-long service agreements and associated cancellation fees, which are only revealed later. Ineffective Service: Some users report that Aptive's treatments did not effectively resolve their pest problems, including issues with mosquitoes and stinging insects. High Cancellation Fees: A recurring theme is the $199 cancellation fee for breaking the contract, which is often not disclosed during the sales process. These cancellation fees are billed even when they do not show up for service, without even a phone call, two days in a row. This is my review and along with all the other negative reviews, you know to get the word out to stay far away from this company. Additonally, they won't let you post without a star, so you can see all the reviews have to put one start to post otherwise there would be a zero rating for this business. As consumers, it's our job to SPREAD THE WORD about fraudulent businesses like Aptive. Hopefully we can save others from falling for this scam. I have learned a lesson. ALWAYS READ REVIEWS ON BUSINESSES!!! read more

Here is an update. Aptive misrepresented a contract upgrade (what the technician told me was false). I complained to the company and was told, "too bad." Then a technician came to my home to "provide service" and was disrespectful. I asked the person to leave. I cancelled my service. I was then charged $199 for early cancellation. In an effort to get rid of this company, I called to pay my bill only to be told that I had to do it online. When I went online, I had to agree to an automatic monthly deduction--not doing that. A company that lies to its customers is not one I trust with my financial information. I called again (another 30 minutes wait) to pay over the phone, and they said they would call me back. They never called. Absolutely horrendous service. read more

BAIT AND SWITCH. The treatment number and billing charges the salesman outlined were far different than on the emailed service agreement I received. Original total: just over $250/ year. service agreement charges: over $700 a year. I cancelled immediately. read more

STOP PEDDLING / Soliciting in Farmington Hills neighborhoods with POSTED No Soliciting Signs. Stop teaching young inexperienced kids to harass people and break the law. Not only are your employees lying about having a permit, as each kid is required to have one. The permit explicitly states the law is not to peddle in a neighborhood with a posted sign. Your employee trespassed on my property, harassed me, blocked me from leaving, and refused to leave. Call the police in the future if these scam artists refuse to leave. Clearly the product and service is not good based on reviews and if it was, why would this be their business model? Harass till someone agrees... then charge a $200 cancellation fee. Unethical! Let the kids get a real job, and some real experience not scamming people. read more

SCAM ARTISTS. Absolutely TERRIBLE experience. So, a salesman came to my door saying they were in the area as my neighbors use them. Mind you, I live in a rural area but I know a lot of my immediate surrounding neighbors. He stated it would be $50 for today's one time service. I agreed to the one-time service. The man that came back later was super kind and knowledgeable. However, I have since been contacted by the company and they're telling me I'll be going to collections for $199. I was told after I expressed my frustration that the fee would be removed. Come second, third, forth time I was contacted: I asked for the contract, and it states they would come out a second time on 8/19 (they came in July). Here is the kicker: when I asked why they didn't come out for the second service, they said it was indicated on their end for a 1 TIME SERVICE. Then I point out they admitted I agreed for a one-time yet they're STILL saying I have to pay the $199! I'm still waiting on the payment link... DON'T EVER USE THIS COMPANY. They are SCAM ARTISTS. read more

Don't even call this company!! I was told I had voles in my yard after calling concerned about critters leaving holes in our mulch. You can only get service with a one year contract. And they say that this is a government contract and the cancellation fee is $200. Technician #1 came out placed a vole trap with poison bait inside. Proceeded to spray the inside of my house, which I didn't ask for, which left drip marks down all of my windows and walls. Technician #2 came out and said that we didn't have voles, just squirrels and that none of the voles bait inside the trap was eaten. I asked if he'd stand by that statement when I cancel this contract and he back pedaled. So, yes, i cancelled this contract and took the $200 hit but it was better than paying $59 per month for 1 year. I was silly to have signed that contract and would not recommend this company. It is a bait and switch operation. read more

Great service I've had Aptive for years. Sales representative was very knowledgeable and kind. Favorite part is that the they text and call an hour before each service. Also they are kid and pet friendly!!! read more

It was the most painful 18 months of my life. I would NOT recommend this company EVER. Once they sign you up your are hooked for hundreds and hundreds of $$$ I tried to cancel many times.... Appointments were a nightmare. Service technicians missed appointment times at least 6-7 times in 18 months. i would have to call and reschedule , then they would not have another appointment for weeks.... and you are billed monthly. I called on the 18th month and told them i did not want to be auto re-new my service. I wanted to discontinue service (NOV 19th, 2025) . i was told i have 11 days left. I said i am discontinuing service, do not bill me. Do i need to call again? i was told "no" then in december i was sent another bill... took me 30 min on the phone and had to transfer to another rep who could "cancel service" She then told me i had an outstanding balance!!!! i would never ever recommend this company.... read more

Where to begin. Difficult to make appointments and have them stay within their time frame (to spray inside). Difficult to get through on their 800 line to set up an appointment without waiting for 15-30min. management reached out then never got back with me. now I'm stuck in a year long contract with no bug/pest reduction and horrible customer service. read more

Wish I could give zero stars. They gave me bugs. I'm selling my house because of the infestation. And they still want to charge a cancellation fee... DO NOT RECOMMEND!!!! They need to stop screwing people over. read more

WARNING: APTIVE IS A SCAM. Do not fall victim to this! Their only goal is to get people to pay for their ongoing "subscription"-style service and they will intentionally botch a one-time treatment in order to convince you that you need them to come back continuously. They will say whatever they think will get you to give them money, regardless of whether or not it's true. We contacted them because we had wasps building a nest inside the walls of our home. We could hear them chewing through the walls, and the person I spoke to on the phone said that this was an urgent situation and that we had about a week or less before they broke through. He told me the treatment would take effect TWO DAYS after spraying. I had to tell him several times that we did not want to sign up for their ongoing service. The person who came out to spray repeated the claim that the treatment would take two days to work, and even advised us to plug up the hole after two days -- and NO SOONER -- because he said that doing it sooner would trap live wasps in the walls of our home, and they'd chew the rest of the way in. The entire time, everyone we spoke to was repeatedly trying to sell us the ongoing service. Two days after spraying, the wasp activity had not ceased, so we called Aptive to ask what we should do. This time, they told us that the treatment would take effect after FOURTEEN DAYS. We were shocked, especially since the person we'd first spoken to had been adamant that we had less than a week before they got through the wall; fourteen days would have been double that. Also, because the Aptive employee who sprayed had told us to plug the hole after two days so that we would not trap live wasps inside; it turns out that if we had taken his advice, we would have done exactly that. When we expressed this, she told us that they could only help us if we signed up for their ongoing service. We spoke to multiple people at the company after this and they all continued trying to sell us the service, then passing us off onto someone else who did the same. The wasp activity STILL did not cease after fourteen days, then a month, then two months. We had already paid $300 for the one-time treatment and did not have the money to pay another company, so even when the wasps did finally break through, there was nothing we could do except try to block off those areas of our home so that they didn't put our pets in danger (since now, not only were we dealing with wasps in our house; we were dealing with POISONED wasps. And when I had asked the first salesperson on the phone if their product was pet-safe, he awkwardly circumvented the question and said something to the effect of "we recommend keeping pets out of the area"). We found them for weeks on end, several wasps at a time, flying around or dying on the floor, and the only thing that eventually stopped them from coming in was the continuous cold of winter. Even now, knowing that the wasp nest might still be alive and overwintering, we are not free of this problem. We are both teachers barely making ends meet as it is. $300 is a lot of money for us. We tried to cancel the contract, we tried reaching out to them several times over phone and email, we BEGGED them to make things right and actually provide the service we paid them to provide. Their answer was, repeatedly, that they'd help us only if we agreed to sign up for a service we'd already said we didn't want or need. Go literally ANYWHERE else. This entire operation is a predatory scam and needs to be shut down immediately. read more

We were told our first year was a trial period and we could cancel at any time if we disliked the service. We were also offered a discount. The rep told us that after the initial treatment, someone else would be out in 2 weeks to check and see how it worked. That never happened. No one contacted us and no one ever showed up. The service itself was also terrible. It did nothing. We still have all the same pest problems we did before. So we go to cancel, and that's when we discover the $199 fee for cancelling before our first year was up. That was never disclosed to us. The sales rep conveniently left that part out when he promised us this "trial period". Terrible, ineffective service that's way overpriced, customer service is awful, and they're also dishonest. Skip this company. read more

they were hired to complete the job. I had squirrels in the attic. The technician blocked the openings but the animal was freely coming in and out. I called the office but receptionist was not interested in my problem. when the technician put blocked came to pick up the traps I told him about the problem. He told me it will cost another $800 on top of $1,300 I already paid. Complete ripoff. total waste of money. I still have the same problem. I was told manager will contact me. nobody did. read more

Add me to the list of Aptive customers surprised to find myself in a two-year service agreement, with a financial penalty for early cancellation. This appears to be a consistent complaint about this company. I should have read the reviews before agreeing to anything with them. The sales rep who knocked on my door this past Spring signed me up for this extended contract without my knowledge. Our verbal agreement was that they would work on only the ant infestation in my front year over the course of just three visits, total. We discussed in detail the fact that I was NOT signing up for an ongoing service plan. And then he discretly signed me up for it anyway. These does not seem like a sustainable business model. read more

this service is a waste of time and money. the company is awful, the techs never use enough pesticide for our yard, and contracts are virtually impossible to get out of. we have seen no difference in bugs since they started treating our yard, and have on more than one occasion been charged and sent pictures of someone else's house to give you an idea of the competency of their staff. Do Not!! fall for this companies scam. read more

This is a scam practically. They talk the good talk, but do not stand up to promises. Just like Deborah M. noted, once we realize the $100-200 charge for each spraying is ridiculous given the lack of actual work, you will try to cancel only to find out they will charge you for canceling "early". Some fine print in the contract likely notes that, but it was clearly not explained during the sales schpheal. The first guy did an OK job, but the subsequent was in and out so fast I wonder what they sprayed. They certainly didn't clean the spider webs they claimed they would. I am still waiting for that. They got about ~60% of the webbing that the sales guy claimed they would totally clean. Furthermore, the sales guy claims the insecticide is "green" and when the applicator guy came, he was wearing gearing to protect himself and said I should not be in the area nor contact it for a week. I can't believe I gave them a chance. read more

I would leave 0 stars if I could. This company is a scam! The sales people lie, customer service lies, the service did nothing to control the pests. They over charge and under deliver. Then tell you did not fulfill your contract when you clearly did it's in writing. They need to be investigated for fraud read more

Once you sign up, it is almost impossible to cancel. We have had this service for 6 yrs. The techs are friendly but there is high turnover and their experience is generally very basic. Anything extra requires a specialist and a long wait for followup. They do not use ladders and cannot handle anything that is at the top of a ceiling or balcony. read more

HARASSING PEOPLE! tell me I have a contract and I canceled early so they are charging me $200! I've never seen a piece of paperwork with these people. was all verbal with a kid that came with a $50 deal to treat lawn. just to try the company. nothing said about contract. now they constantly text asking for my money! scammers! read more

I have this business a good rating at first. Must take it back! This company is a nightmare! From horrible experience with one of their technicians, to them billing me every month, but not showing up for over six weeks. I was told they would be here every month for the first 4 months. Tried to get ahold of a manager, that was a nightmare. Called to discontinue my service, another nightmare. Asked for an email stating I tried to discontinue my service and was told that wasn't possible. Tried to change my phone number and they wanted me to email the request. Everything with them is a run around! Run away from these ppl! Everything they tell you is a lie. Will charge you $199 to cancel your service. They will give you a big discount to sign up and make it seem like you are getting a great deal! Scam!!!!! Don't trust them or their business practices! Btw....... Not even accredited with the BBB read more

The company is a scam. The salesman at my door told me I would only have to pay for about 6 months of service because service is paused during the winter months. I am being billed every month and the customer service rep is no help. I can't cancel because it's a 1 year contract. Now I'm being told I have to pay for the last 2 months I didn't receive service, but don't have to pay for the next few months since service won't start again until June. It doesn't make sense. The salesman lied straight to my face. I signed the contract under the belief it was everything we discussed. The contract was written very different than the verbal agreement. On top of all of this, it did not work for mosquitos or stinging insects. Wasted money, lesson learned. read more

DO NOT USE THIS COMPANY. This company is a scam! Do not agree to sign with them. They will tell you you can cancel anytime but they will not tell you that it will cost $199 to cancel the contract. They will also keep billing you after your contract is over and will not stop until you call them. They have taken advantage of the senior citizens of my neighborhood and I am going door to door to have them cancel this subscription. The technician who came to spray our house left the gate open and our dogs ran away. DO NOT USE THIS COMPANY. read more

Should've looked at reviews before I went with this service. I see why people call it a scam, they act like you are getting a discount for the first service then try to stick you with a 2yr contract that I had to reduce to one year even though I didn't want a contract at all. And don't try to stop the service it's $200 buyout. Terrible. read more

Scam Scam Scam!!!! Do not sign contract !!!! They make it sound like you are getting good deal , which your not!!!! which is my fault for not figuring it out... they charge monthly so looks like a good deal but don't come out for 3 months 165.00 for every time they come out !!!! wow !!!!Worst company ever!!!!!!!! read more

Aptive Hell beware of the cost of their incompetence and lies which will fraudulently wreck your credit score. I cancelled a contract because they admitted they did not perform the service properly and was assured in many emails that I had no balance owing. yet I kept getting bills then more emails showing a zero balance and more assurances my account was closed, then threats from automated letters saying my account for $199 was going to collections if I did not pay, then more emails confirming this was an error and my account was closed with a zero balance and now its gone to a collection agency, my credit record will show this fraudulent collection for a decade now and wreck my credit score which was excellent. I have sent ARM and APTIVE lots of copies of these emails and still I'm getting collection letters. I asked for all my data to be removed as is my right from all their systems and unsubscribed from emails texts and appointment notifications and still they lie. Ive contacted Karen, Ernest twice, williams, Matt twice, Ranielle Bayleen, Jess, Aspen, Matt here from Aptive's Executive Resolution Team.:" At this time your account is closed and there is no balance owed. I waived the Initial Discount Reimbursement of $199.00 and apologize for any issues you have encountered. If you have any further questions please call us at 1-855-BUGFREE. Best regards,Matt Pegram Customer Solutions1-844-573-7111Aptive Licensing" These confirmations since July 30 2024 mean nothing now its in the hands of a collection agency just harrasing me for a payment . Good luck believing anything these folks say. read more

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This company is a scam! They say they are offering 1 tim appointments with optional additional appointments and recommend 3 per year while signing you up for a contract and then refusing to cancel unless you pay a large back fee. Do not engage with anyone from Aptive! read more

.Sales person came to door. Told me half off, $70 .told him I did not want to sign contract. He said I wouldn't. I repeated "one spray $70, no contract". He repeated that was correct. He lied. I learned that he signed me up for a 24 month contract. Kid never sent anything to me as he said he would. Stay away from this business. Wish I had looked at reviews first. Cost me $199 to get out of contract. That's $269 for one 10 minute spray read more

A horrible company I signed up with them gave them 4 treatments and canceled when their treatments made no difference and they charged me a 250 cancellation fee. There is no quality or value in this company don't use them they don't work! read more

they are rip offs don't ever use them they should be sued saying I owe a cancellation fee that I never signed for . 0 rating

I wish they had negative star ratings. These people not only charging for today's service that was never completed, but also for a termination fee of $199 although they have yet to keep their contract obligation. They have sprayed our yard 1 time this year, yet charged us multiple times for their half-done (if that, being generous) services. They have different people every time, even after we've requested the same person to come back who seemed to care about their job - that one actually was the one who sprayed the yard in July. We've got nothing but excuses from management for not spraying when required in March, April, May, and June. Our first actual yard spray for mosquitos, fleas, ticks, etc was done in July 4, 2024. So, it's too late to deal with them. But, Aptive keeps taking money. Now, we've had enough and they refuse to cancel their contract. read more

DO NOT HIRE APTIVE!!! They are scammers and horrible at describing themselves in what they do and how they charge!!! Absolutely appalled at how they conduct any business if any! WATCH OUT And BEWARE of their SALES TEAM!! They say one thing want you to sign a contract and then want you locked into a monthly fee even they don't spray monthly. Orkin only charges when they service you and YES I AM going back to ORKIN..... read more

What a nightmare this company is! The sales person told me my yard would be serviced every 4 months, lie #1. I didn't sign anything, the sales rep sighed my name, lie # 2. Now that I am canceling the service they want to charge an early cancelation fee on a contract I DIDN'T sign. If these people show up on your porch......don't talk with them, don't hesitate, just order them off your property. YOU HAVE BEEN WARNED. read more