Do not go anywhere near this company. Christaysha is a horrible representation of the company. She has a bad attitude must not like her job. Customer service is terrible. When you call the company there is never a supervisor on the floor. If you give any push back your appointment gets canceled while they continue to take your money. Do not believe what the rep says at the door. It's all a lies. read more

watch the hidden fees..I was not happy with the service and they wanted to charge me a $200 cancelation fee!! so many better companies out there to use and not be worried about hidden fees! The customer service representative even asked if I read the fine print! read more

I wish I would have checked the reviews before signing with this company. I was only seeing $$ signs. I had NO PROBLEMS prior to signing with them 7/15/26, Because I had Fox Pest Control and Mosquito Joe service. The sales person guaranteed me the same results just at a cheaper price, and with 1 company. As soon as I switched I could no longer enjoy my yard. I have to cover up completely to be outside. Waste of money and now I have to pay $199 to get rid of them! very upset with myself for falling for this. Mosquitos are awful, spiders worse, I now have mice in my house and bees. It is NOT the same service. Just as you said, in and out in 5 minutes because they do not treat all areas! They have done extra treatments and nothing has worked. One more today, and I can already see it is not going to work. So now I have to pay $199 to get rid of them! If they cannot get their service to work, they should not charge me for cancelling. RIPPED OFF! do not fall for it- read more

Be Very Careful! Fraudulent pricing is being quoted. I was told it was $100 for a year for ant control. They sprayed once. I saw no improvement. Then they started billing $70 per month. I cancelled service and now they are telling me they are going to charge me almost $200 cancelation fee. Stay Away!!! read more

Salesperson knocked on my door and rang my doorbell. After his little intro I told him that I wasn't interested. he kept asking questions after again I told him I wasn't interested in the service. I asked him to leave my property, he took 5 steps backwards and began again. I told him I asked you leave my property and now you are trespassing leave now. He walked about 8 more steps down to my driveway where he started asking questions again. I stated once again that he was trespassing on my property and I will be calling the police if he doesn't leave right now. It was finally at this point that message got a cross to him when I pulled out my phone. read more

I had an extremely disturbing experience with Aptive. The salesperson appeared inexperienced and behaved very unprofessionally. I repeatedly told him to leave my home, but he continued pressuring me to sign up. I did not want the situation to escalate or to make a scene by calling the police, so I eventually signed only to get him to leave. I never sign up for a subscription without taking at least one night to review and consider the terms. He did not give me a fair opportunity to read the agreement, failed to explain all the terms clearly, and kept changing what he was telling me. I gave the treatment about four days to work, but there was absolutely no improvement--the exact same pest problem remained. When I tried to cancel, Aptive refused and charged me $199. They claimed I had only three days to cancel and that I called on the fourth day, but that deadline was never clearly disclosed when I signed up. I still do not understand what the $199 was for. The treatment seemed like little more than quickly spraying the property once. They tried telling me how much they had "invested" in providing the service, but they could not explain what that investment was, and the treatment produced no noticeable results. In my opinion, a good pest-control company should not need to pressure customers into a subscription. If the service works and customers are treated properly, they will choose to stay. Customer service was unresponsive and showed no concern about how this agreement was obtained. I have warned many of my neighbors about my experience, and several decided not to use Aptive. I strongly recommend avoiding this company. read more

Very pushy salesperson. Told him I wasn't interested and that I already had a company. He wanted to know who I used so he could probably bash them. He kept trying to sell me even after I told him I wasn't interested many times. Told me he could do the service for $30. There is no way you are treating 30,000 sq ft of property for $30. I finally told him to leave my property and he wouldn't leave and kept trying to sell me. I had to tell him 5 or 6 times to leave. If they were the last pest control company on the planet I would not use them nor recommend them. read more

These people had the nerve to ring my doorbell at 9:20 at night.. I have an 85 lb german shepherd going insane,so I quickly arm myself and answer the door. Selling pest control at this time of night is stupid at best down right dangerous at worst. This idiot nearly had a foot race with a german shepherd, in the dark, on her front lawn. Seems like some kind of scam if this is their marketing strategy.. read more

I had signed the one year contract for Aptive to put traps in my Mom's yard for yellowjackets, a couple months in they said that traps were not included in my plan when they had already put traps down. The yellowjackets are still there. I went to cancel my account but they charge so much to cancel. I have been waiting for the contract to be finished and they went into my account, cancelled my plan and put a new plan on my account for another year. They said I re-signed my contract and I did not sign anything. I called and they could not give me a reason as to why this happened and put me back on my original plan that ends next month. They said I have to call back next month to cancel and cannot make the note to not renew my plan. It all feels so scammy. read more

Austin came to my door and used aggressive sales tactics, lied directly to me about what I was signing and there is no way to get out of contract without hefty fees. Completely unethical company. STAY AWAY!! read more

Horrible service and terrible support on phone. Was hung up on twice from wherever they outsource support. Rude and completely unprofessional. Scam type of a company with young slick salespeople. Their application of spraying is a sham as well. I will now only use local mom and pop exterminators. 100% do not use this company. read more

Traveling Glengary (watch the movie) salesman rolls up to house. Gives good deal on service so I say ok. Says tech will be here in an hour for first service. As the sun sets, tech never shows after several hours & no contact so I cancel same day then block my cc. Not sure what their game is but it's not pest control. Prob just trying to to get credit card numbers & run up charges. read more

I'm beyond frustrated with Aptive Environmental. I hired them because I had a mouse in my house, and after FOUR visits, they still haven't even come inside my home once! Every single time, they just spray outside for bugs and toss a mouse trap in my backyard -- seriously? That's not pest control. I've explained the problem over and over again, and they keep doing the bare minimum. It feels like they just want to mark the visit as "complete" and move on. Meanwhile, I'm still dealing with the same issue I hired them for. This company clearly doesn't care about their customers or actually solving problems. Total waste of money and time. If you're thinking about using Aptive -- don't. Save yourself the headache and find a company that actually listens and takes their job seriously. read more

Do not trust this company they told me I can cancel without a penalty and now that I tried to me over $100 penalty very disappointed will never go to them again read more

DO NOT USE THIS COMPANY!! I had Aptive Pest Control for years under a contract I signed and have proof of at the start of service stating that I was paying a quarterly fee of $149 dollars for treatment and unlimited returns if necessary. This worked flawlessly until I noticed numerous unauthorized charges of $160 dollars every 3 or 4 weeks. When I called to question the charges I was told that the plan changed without notice and every visit (scheduled or unscheduled) was charged at a higher rate. I informed that that I never agreed to this or signed any contact with these prices. The District Supervisor conformed that I was never previously made aware of this or signed any contract. He also admitted that my prior contract did not expire or make any mention of a price change. Regardless, after he admitted they made these charges without my knowledge or consent he refused to reimburse me the money they took and told me to cancel if I did not like the new terms which I promptly did. I would not recommend this company in any way, shape or form. Totally dishonest. read more

Very bad experience with this company. First visit was 5 minutes and bring more rochers then before. Second visit was "free" and NO results again. Company used generics what easy to buy in the nearest store. When I stopped the service they continued to charge monthly fees and cancelation. Customer service was rude and unhelpful. read more

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Horrendous company. Overcharged. Their pesticides are awful and full of carcinogens. Kids and pets got sick after their applications. Their poison applications don't just kill the "pests" but also bees and butterflies. Kids and pets now exposed to cancer causing poisons read more

This company drew up a fake contract and took hundreds of dollars from my elderly mom's checking account (she is 86). They forged her signature and continued to just take her money. She was swindled into a $15 bug treatment. We just realized this was happening and called to tell them to stop. They hung up on us. They are criminals who prey on the elderly. DO NOT LET THESE PREDATORS INTO YOUR HOUSE!!! Will be reporting them to the Attorney Generals office. read more

DO NOT USE THIS COMPANY. Whatever they were spraying on our bushes not only failed to get rid of the whiteflies (in fact, they multiplied and spread), it ended up causing even more damage than the flies to all the leaves that have been thriving and green for over two decades before Aptive came along. The annoyingly persistent sales rep that showed up at our house also sold me on their products being "safe" and "eco-friendly" but we noticed more and more dead honey bees around the yard since starting treatment. And of course, our dying bushes speak for themselves. Only after did I notice in the fine print that they use chemicals like fipronil, which is banned for some agricultural use in EU and USA. The techs that come by are courteous but totally inconsistent in their experience, some clearly don't know what they're doing, and most are in & out within 10 minutes -- and yet they charge $150 per service, and that's on the "cheaper" end! There isn't even a way to stop Autopay on their site once you're signed up. Don't be like me: read the reviews first and don't sign up! read more

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Fraud Paid for nothing Said could come handle my wasp problem. Charged me $400. No change in wasp activity. Refused to come back wo upgrading plan Ineffective. Bad customer service read more

They aren't honest. They tell you you can cancel after the first service and it's free. But they charge you $200 for nothing. Their reps will say anything to get you to sign. Be careful with this company they are running a scam, and they will offer you a 'discounted' rate after charging you the $200 to try to keep you. Very shady. Their pest service did not work either. Still have ants everywhere after their 'free' treatment. read more

I would give them -000000000 but I had to use 1 star. Horrible Horrible Horrible!!!!!! DO NOT USE THEM. Customer service does not help you. On the phone over an hour to cancel our service and they wanted us to verify our account. What am I buying gold. It is a pest control. Their service does NOT work. They over charge us. Again DO NOT USE THEM. Better business Bureau should shut them done. read more

8:30pm, my two little kids are getting ready for bed, I'm carrying tools I used for a project out to the garage, it's raining out, my 6 year old son comes running to me, "there's a man at the door!" I don't know anything about the company or their actual work, the salesman was even quite polite so I was polite back, but please, please don't send people door to door that late. Another 10 minutes and youd be ringing the door while I'm getting my kids to sleep. Thats rude. read more

I've been a customer 6 years or so. Up until this year they were a hood company. Now they barely even qualify as iffy.....trying to reach them for anything is near impossible. Seasonal treatments went from 4x a year to every other month - and for months now completely useless. This final one is what really made me call it quits with them...I called to have them come spray for a yellow jackets nest that started beneath the shingles on the side of my house. The guy claimed that because the nest is under my shingles I would have to have my husband remove the shingles or else nothing could be done. Asked around because how do u remove shingles without being stung 1000x? Turns out the shingles don't need to be removed, just need an exterminator that isn't useless. Had to pay another company to do what I had already paid Aptive to do. And when I left Aptive a 1 star review on their own site, the new company head contacted me and was extremely rude. Now this company seems to think they are coming back at the end of the week to do the so-called "seasonal treatment" - I tried and tried to contact them to say I'm no longer a customer but cannot reach a human being and their AI system is prehistoric & doesn't understand "cancel appointments". read more

Don't bother. Doesn't work. Difficult to cancel. We still have the same ant problem. Very high pressure sales tactics. Product not strong enough. Had extra treatments...still didn't work. read more

worst company ever. The worst customer service and the worst pesticides and they're sloppy doing it. They destroy your property and then do nothing about it. When you complain about something, they close your account with no notice. Even the workers that come to the and spray complain about the company and say the pesticides don't work and then they tell people that to protect their pets, but they are not organic at all. More than three technicians said that to me in the last year. Deceptive and scammers. read more

This company is an absolute scam, i definitely should have read the other reviews here and avoided them. I used them for a few months with no issues, and when I no longer needed their services, I tried to cancel. For some reason they didn't cancel the services, then conducted another service, charged me for it, and then when I called asking why, they charged me $200 for early cancellation. If I could put 0 stars, I would. read more

The most terrible service that can be, they are scammers,they used my account details and stole my money. After the first service that they provided all the beetles and ants were inside my house, they are scammers never use their services. read more

WARNING!!!! DO NOT USE THIS COMPANY!!! SCAM, HORRIBLE products!!!! I wish I read the reviews before switching!!! Whatever aptive sprayed, made every kind of pest SWORM my homestead & now we have a TICK INFESTATION!!! I've been PULLING 20+ ticks off my animals DAILY! Just the last hour, I removed 4 ticks from my puppy's left leg. I have a mason jar full of ticks as a result of whatever Aptive sprayed!! A young Salesman Charles came to our house and we wanted to give the nice young kid a shot. Now I regret trusting this wolf in sheep's clothing. Long story short, whatever they sprayed made every crawling and flying pest swarm and invade INSIDE our home AND FARMSTEAD. Ticks have infested all of our animals, The vets came in HAZMAT SUITS! Every one of my animals are now on oral antibiotics, medicated topical ointments and Tresaderm solution drops. Vaccines were administered to prevent infectious diseases like limes disease. Blood test had to be done on every single animal (goats pigs chickens Turkey dogs and cat) to test for disease. The vet bill I received today OMG! The aptive salesmen made all kinds of promises, we didn't even need his service bc our local Exterminater came monthly and we never had a problem! NOW we are up shoots creek without a a paddle & have a HUGE PROBLEM! This is our source of income and I can not believe the nerve these people have! They keep telling us to wait it out another few weeks, queen bees are crawling around slowly dying, fireflies are all dead, butterfly's are all dead and we've been attacked by carpenter ants mosquitoes and ticks !! Everything the salesman said was a blatant lie. He was so nice when he came to our house and now he's a dismissive keeping lie the salesman was so nice when he came to our house and now he's dismissive and rude! Canceling this service immediately! Do not make the same mistake we did! I've been Removing ticks from my animals all day long and Throughout the night, the last six days!!! Trying to prevent illness! As soon as I take them all off an hour later there's 10 more feeding on them this is costly a boatload of money aggravation and chaos well because we were trying to help the young boy out . I never imagined something this bad could ever happen!! Frontline Will not stop, , tick dips have not worked, flea and tick baths have not worked. We've tried EVERYTHING! Side note Our house is extremely organized, clean & orderly. We have a cleaning service that comes bi-weekly, we keep a shoe free home, everything has its proper place and I am 100% positive that all of this is a direct result of using active environmental and a consequence of the chemicals they sprayed around our home. read more

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If I can give a negative 5 stars I would! They are so good at talking crap, that i actually gave them my business. They said they would be here today between 4pm and 6 pm it's now 9:08 pm no body shows up. No phone calls no apologies no nothing. They tell me to lock my pets up because the poison can harm them. I locked my pets in a bedroom for 3 hours for nothing. I felt so bad for my babies. Don't let their website fool you with all those fake 5 star reviews. Do not do business with them. Trust me on this . Do not be fooled by their wonderful website Bull crap . Aptive is a horrible company who makes you take off from work , lose pay and they just don't show up. Horrible business read more

DO NOT SIGN ANY CONTRACT with this company. It has been more then 6 months A guy come from this company to sale pest control, it was evening time, I say him I do not want to get the service. he just continue to talk reduce the price but I continue to say no, It was already late for my kids to get to the bed, but the guy is not going way even though I say I do not want the service. at the end finding his offer was kind of reasonable and it was too late I had to say ok for him to get rid of him. Service started , after a few months I found it was not working at all for me, so I call them to cancel but they said I had to pay $200 for cancellation and they said If I don't want to pay 200 I have to keep the service even If I am not getting any benefit from them. They make you sign contract which is just to take your money, not for the service. so I do not recommend this service to any one. read more

Cancelling is a nightmare. Don't change your number. They say you can't cancel unless you call from the number you enrolled with. Just don't bother with this service. Safe yourself the aggravation. Communication is poor, service is poor. Trust the 1* reviews read more

Sales rep lies to you and says you only have to have 4 treatments over 12 months. When you call to cancel because the service does not accomplish any reduction in bugs in yard they tell you the fine print. 12 services or 2 years before you can cancel or you are charged $200 to cancel. read more

Be careful with their agreement and aggressive billing tactics. Charged 4 times in one month and if I hadn't called, would have been glad to take my money on a "system error". Thinking I get charged quarterly for service and turns out I'm in some sort of subscription where I pay per treatment and could be every 30-60 days So don't take what their door salesman say and be sure to read the fine print or they will randomly suck you dry over the course of the year. read more

The worst Pest control company! Comes in second to' Terminix! Unreliable, inconsistent and horrible customer support! They have the nerve to charge $195.00 every 6 weeks when the treatment didn't even last one week!! I've been calling and trying to get a technician to come back from the first treatment 3 weeks ago, and still waiting as they make an appointment and cancel and then tell me that they never had me in the system!!! Don't waste your time a Or money! Lesson learned! Don't open your front door to solicitors!! read more

This company goes door to door and aggressively forces people with scare tactics to start up a service plan. They tell you that they are treating all your neighbors and all their pest issues are going to swarm your house. I was told that the agreement is a month to month service with a cancel anytime for any reason. I cancelled the service after a few months because the treatments did nothing and after talking to all my neighbors who were told the same thing to sign up. After cancelling my credit card was continued to be charged for three months. Called customer service and spoke to their supervisor Randy she actually charged me an additional $199 dollar cancellation fee after over charging me $266.13 for treatments I never received. Company is a complete scam!! read more

A girl came in and knocked my door more than one year back, told me that they were doing pest control in my neighborhood, and see whether I need the service, and I saw it's a college girl, and maybe I can help this time, so I signed the bill, and the girl never told me it's an incurring service that I will need to pay monthly $199, it's a scam, and it's very hard to cancel either, I really complained, and told them the story, back and forth, then they cancelled the subscription this time, so paid twice. Today another young man knocked my door again, and I told him to go away. Just a warning here, avoid it if you can read more

They came to our house, rang our doorbell and sold us a service and told us that they would be back every 20 to 30 days and we did not have to worry about anything regarding scheduling that they would contact us. When they came the first time it was raining out so they couldn't do a portion of our yard because of our dogs. I had a new puppy and I couldn't wait until the yard was dry for him to go out so we figured since it was only 20 to 30 days that we would just wait for the next service. I reached out to the company about three or four days short of 30 days asking when the next service was and the response was 20 to 30 days from the last service. It's now been 35 days and I have not heard a word from them. I went on their website to see if I can schedule it myself and as of right now, they are booked for the next week with no available appointments I didn't go any further to check availability. If it didn't cost $200 to cancel I would cancel immediately and I will not be renewing. Stay away from them they do not respond to your messages and I wouldn't waste my money. And they also charged us for this month and still have not been back! read more

I signed a contract in Jun 2023 and wanted to cancel it because the treatments didn't help at all. They said it was cancelled. Someone came and tried to sell and I said "no". In Jan, well after I cancelled someone came to my house and did a treatment and charged me 161.85. When I called them, they said I had to pay and then they will cancel. What a bunch of thieves. Stay away from them. read more

The rudest and pushiest sales people I have ever encountered. They bang on your door and try to bully you into getting their pst control services. If I could give zero stars I would read more