Derrick came out and did our inspection, and gave us so much peace of mind. He really took his time…read moreto explain things, answer questions, and make sure we felt completely comfortable before he left. And even his communication after the inspection regarding next steps/the state of things has been absolutely stellar. Any apartment we live in from here forward, we'll make sure to use MMPC for any pest concerns, because of how great our experience with Derrick has been.

No further pests of the rodent or insect variety!!…read more Many thanks, M & M, and Tim Wong!!

This company has been bought out by another company that is just awful. I had them come out to…read moretreat a wasp nest and they have changed the product that they use. They chased all the bees into the house and I'm highly allergic. This company has changed the products that they use and now I have to find a new exterminator. 30 years I've been with suburban. What a shame.

They were no call, no show twice. Previously dealt with them two prior times and they were great…read more Have no idea what there problems are but they have forced me to look elsewhere. They don't get a third shot at disappointing me.

We had such a bad ant problem and Exterminex Pest Control came out today to help us tackle it. They…read morewere a great value, communicated extremely well, and even sent a text beforehand letting us know exactly what time they would arrive, which I really appreciated. They were very informative during the whole process and explained what was going on around the property, including how many ant colonies we were dealing with. It was clear they really knew what they were talking about and took the time to answer all of our questions. The price was great and as long as we are ant free it will be very worth it ! Professional, knowledgeable, and easy to work with -- highly recommend if you're dealing with ants or any pest issues!

called them came right away. They come back every two weeks and check on my progress. Very reliable…read morecompany. Great service.

On 4/4/25, I had a very disappointing experience with Terminix that I still cannot believe…read morehappened. At the time, I was home sick and dealing with mice in my basement. I agreed to a rodent exclusion service that cost $1,543. Based on the price and the way the service was presented, I believed this would be a thorough and extensive job performed by specialists. Instead, an elderly technician arrived with what looked like a Home Depot bucket, a tube of silicone, and a small amount of steel wool. He spent about one hour at my home and covered approximately seven small areas. I was shocked by the lack of work performed compared to the price charged. The service was also marketed as a year-long service agreement where they would return if needed to inspect the sealed areas. I tried to move past my disappointment, but when the year expired on 4/4/26, Terminix automatically charged me another $274 for a renewal. While I may have been verbally informed about auto-renewal at signup, I never received a reminder email, text, phone call, or courtesy notice before being charged again. The most frustrating part has been trying to resolve this. We have called four separate times attempting to cancel the service and request a refund for a renewal on a service we never used. So far, we have gotten nowhere. I'll admit that during the last call I became frustrated and raised my voice at a representative who personally was not responsible for the situation, and I regret that. However, after being a loyal Terminix customer for over 20 years for annual service, it is extremely upsetting to feel ignored and taken advantage of by a company we trusted. Charging over $1,500 for what amounted to about an hour of minimal work, then continuing to bill for a service we neither used nor wanted renewed, feels completely unreasonable. At this point, we are simply asking Terminix to do the right thing.

My experience with Terminix was defined by misleading billing practices and a complete lack of…read moretransparency. After my initial contract ended, Terminix continued charging me without any notice that the service had rolled over. When I called to question the charges, they admitted I could have canceled without penalty, but only if I had called. In other words, they kept billing quietly and put the burden entirely on the customer to stop it. Instead of resolving the issue cleanly, they pushed me into a new termite-only plan, even though they confirmed my property had no termites. I canceled the original service on March 7, 2026 (charged $115.62) and was clearly told I would receive a refund of $88.62 within two weeks. That refund never came. When I followed up, I was told corporate reversed it because my billing cycle started two days earlier, something that was never disclosed when I made the change. Promising a refund and then clawing it back based on a technicality is not just poor service, it is deceptive. At that point, I tried to cancel altogether. Then came the final insult: a $275 cancellation fee for a brand-new service I had just been steered into by their own representatives. So to recap: continued billing without notice, a promised refund that was quietly denied, and a costly exit fee after being pushed into a new contract. This is not just bad customer service; it feels like a deliberate strategy to lock customers in and extract as much as possible. I strongly advise anyone considering Terminix to look elsewhere. There are more honest and transparent companies that do not rely on fine print and reversals to make money.

Brian from MosQuito Joe Suffolk Southshore was outstanding and professional! Very informative and…read morethorough!

Worst customer service. I used mosquito squad for 7 years and never had an issue. I had to move and…read morethey refused to refund for unused sprays. Use MOSQUITO SQUAD if you want good service.

I called and they came immediately. Paul was super knowledgeable and gave me a great price! Problem…read morewas addressed quickly.

Amazing and knowledgeable company! Highly recommend! Help with an issue at my home quickly!read more

Definitely use this company. Evan is great - super communicative, honest, and got the job done. His…read moreprice was reasonable too. He did what he said he was going to do, and our termites disappeared within days. We called one of the big national name brand companies first, and they lied to us, tried to sell us on more expensive packages, etc. Evan came in, properly assessed the situation and did exactly the treatment we needed. Highly recommend!

Evan from Port Exterminating resolved a wasp infestation inside my house. He was very honest,…read moreprofessional and thorough in identifying and resolving the infestation. Strongly recommend him for extermination service.

Update: as promised, by the next day yellowjack activity is ZERO besides the few that had to be…read moreswept up. My family and dog thank you!

Great service, very friendly. They came the same day of requested service and it was affordable!read more