I am a new customer- had a question about a possible infestation, called ALM and left a message. I…read morethink it was the owner who called back in less than an hour. He was friendly and took the time to explain that what I was seeing was more than likely NOT an infestation and would be resolved on its own once the consistent cold weather kicks in. Suggested some things I could do to deal with it on my own in the meantime. Didn't try to sell me on anything. That type of honesty and willingness to help is so rare. Will definitely use them for any future pest control work. Thanks!

I have used ALM four or five times over the past two years…read more Their office staff is responsive and their exterminators are professional and knowedgable. They came today for what I thought was another wasp infestation. Turns out they were honey bees doing their spring thing. No charge.

No further pests of the rodent or insect variety!!…read more Many thanks, M & M, and Tim Wong!!

We've had a problem with a rat for a minute; this POS made a hole in the wall and when I tried to…read moreblock his only entrance spot he started chewing on the wood I used to block it. I called MMPC and they sent someone within a day (there was a snow problem in NYC so they ended up not being able to come on the same day, otherwise they would have). Anyways the issue was resolved in like 6 hours. So great.

This company has been bought out by another company that is just awful. I had them come out to…read moretreat a wasp nest and they have changed the product that they use. They chased all the bees into the house and I'm highly allergic. This company has changed the products that they use and now I have to find a new exterminator. 30 years I've been with suburban. What a shame.

They were no call, no show twice. Previously dealt with them two prior times and they were great…read more Have no idea what there problems are but they have forced me to look elsewhere. They don't get a third shot at disappointing me.

I found this company through Angi's List and I'm thankful they are recommended! Birds in my old A/C…read morewall unit. Wasn't sure what we should do since disabled so cannot get on a 20+ ft ladder. The exterminator was on time, quick and quiet, paid on the spot. The office staff was very nice as well. A job well done-I just hope to never need them in the future!

Great communication and very accommodating of my schedule. I had gotten a quote for some wasps in…read morethe flowerbed and carpenter bees under the deck. The tech reviewed the property today and explained that my flowerbed didn't actually need any treatment, and that I would be better off addressing the carpenter bees early next year. Appreciate the honesty and I will definitely be giving them a call next Spring for the bees!!

My experience with Terminix was defined by misleading billing practices and a complete lack of…read moretransparency. After my initial contract ended, Terminix continued charging me without any notice that the service had rolled over. When I called to question the charges, they admitted I could have canceled without penalty, but only if I had called. In other words, they kept billing quietly and put the burden entirely on the customer to stop it. Instead of resolving the issue cleanly, they pushed me into a new termite-only plan, even though they confirmed my property had no termites. I canceled the original service on March 7, 2026 (charged $115.62) and was clearly told I would receive a refund of $88.62 within two weeks. That refund never came. When I followed up, I was told corporate reversed it because my billing cycle started two days earlier, something that was never disclosed when I made the change. Promising a refund and then clawing it back based on a technicality is not just poor service, it is deceptive. At that point, I tried to cancel altogether. Then came the final insult: a $275 cancellation fee for a brand-new service I had just been steered into by their own representatives. So to recap: continued billing without notice, a promised refund that was quietly denied, and a costly exit fee after being pushed into a new contract. This is not just bad customer service; it feels like a deliberate strategy to lock customers in and extract as much as possible. I strongly advise anyone considering Terminix to look elsewhere. There are more honest and transparent companies that do not rely on fine print and reversals to make money.

This is one of the worst companies I have ever dealt with! They schedule appointments without…read moreasking you. If you aren't home you have to call back to reschedule. Or they don't come when an appointment is scheduled. I purchased an exclusion contract that was supposed to seal all entry points against mice. It took me weeks to get someone to come to replace the seal on my garage door. It has come off and I cannot get them to come back. I also now have a wood rat problem. I finally got a message telling they are short staffed. An appointment was scheduled for today. No one came. When I called I was told there is an appointment scheduled for the 15th. They will not give me the number of my branch in Newburgh NY so I can speak to the manager. I have cancelled my routine pest control service. Unfortunately, I paid in full for the exclusion service. I am going to lodge a complaint with the BBB.

Brian from MosQuito Joe Suffolk Southshore was outstanding and professional! Very informative and…read morethorough!

Worst customer service. I used mosquito squad for 7 years and never had an issue. I had to move and…read morethey refused to refund for unused sprays. Use MOSQUITO SQUAD if you want good service.

I called and they came immediately. Paul was super knowledgeable and gave me a great price! Problem…read morewas addressed quickly.

Amazing and knowledgeable company! Highly recommend! Help with an issue at my home quickly!read more

Evan the owner and exterminator at Port Exterminating is incredible, a true specialist in his…read morefield. We rent in a very old house, and have had an issue with both carpenter ants and termites. Both times, Evan was available when no one else was available. When I called in a panic about the ants on a Saturday, he came over that day--even with a pulled neck muscle and on his day off--to treat my home. He spent time with me on the phone at first, explaining his procedures, showed up when he said he was gonna show up, and both times his treatment worked the FIRST TIME. He is extremely knowledgable, affordable, so nice, and great at what he does. HIGHLY RECOMMENDED!!!

Evan from Port Exterminating resolved a wasp infestation inside my house. He was very honest,…read moreprofessional and thorough in identifying and resolving the infestation. Strongly recommend him for extermination service.

Update: as promised, by the next day yellowjack activity is ZERO besides the few that had to be…read moreswept up. My family and dog thank you!

Great service, very friendly. They came the same day of requested service and it was affordable!read more

We requested an inspection of our house and it was in a professional and timely manner.read more

Jordan and his team showed up on time and were very prompt in getting the job done…read more Jordan has a wealth of knowledge about flying insects and I would recommend him highly