May 18, 2024
Nate, the new owner came out yesterday (5/17/24) and did warrantee work (promised by the previous slick owner, Rick), testing and replacing a breaker and several bad, shoddy original electrical connections, and seemed happy to educate me a bit on solar and the accompanying electrical.
Our system was continually shutting down. Time will tell, of course, but my sense now is that Nate will do his best to keep the system running properly.
And if anybody is wondering about the 4 stars: I seldom give 5 or 1 star reviews (below is a rare exception). Things, seems to me, can almost always be a little better or worse; and I don't want to be classed with so many who give 5 stars and excitedly say, "I haven't opened the box yet, but it looks really good!" And to defend my earlier 1 star: what possible good is there in a $25K investment that returns zero?
Written May 14, 2024
(the following 1 star review, it turns out, is almost entirely a complaint against the previous owner, Rick, who now appears to me, to be a slick shyster with shoddy workmanship. I was mad and frustrated when I wrote the following, but believe there is no exaggeration there. )
If you enjoy 12 hour per day manual monitoring, manual resetting, missed appointment service calls, little or no phone response, apologies with no action, and then fighting for the promised warranty service, by all means go with APS Solar.
For the first three years, the system worked as promised and expected. The fourth year, the system began to shut down, continues to shut down for what seems unknown reasons. I suspect that new installations take high precedent over warranty promises.
Additionally there is no automatic notification of the shutdowns, so constant manual monitoring is required... unless you don't mind the $1500 true-up like we had to pay.
As you might imagine, we find APS business practice completely unacceptable, frustrating even infuriating. read more