I ordered flowers for my mother's funeral a week in advance- my sister was with me, I then added to the order one arrangement to go with the arrangement from her brother so they would match. The funeral was right after valentines day- We had had beautiful large roses from this shop numerous times and it was all my mother wanted at her service. I had asked for an arrangement of simple large hand peeled roses with very minimal greens, my sister confirmed that is what I said after the fact. I was to pick up the arrangements on the friday night before the service. Thankfully I went in early because the primary arrangement was NOT at all what was ordered, there were 3 large white hand peeled roses, not a full bouquet, then a few cheap small green/white cheap looking roses which we never discussed and the majority of the arrangement was green leaves and these weed looking things, again not what we discussed. The smaller arrangement was very pretty, although on the phone I had asked for an orchid to be included in it, because my mother's brother always gave her an orchid, again that was missing, although it looked good, but it wasn't what we asked for. There were no more roses, they were sold out and the owner told me over the phone that she was proud of her work and she would not be substituting flowers, I could just take my vase I had provided for the funeral and leave, empty handed. Not really nice given the funeral was the next morning and had I come at 6 I would have been completely screwed by this place. I was devastated over the loss of my parent and just wanted to give my mother one final arrangement that I knew she would love and this flower shop screwed it up and then had a very unprofessional attitude. At the end of the day, her flowers are beautiful, that is why I went there, but I would never go there again because treating someone so terribly at that time because she felt her "artistic integrity" was compromised is ridiculous, how about think about how you can fulfill the original order and help someone say goodbye to a loved parent? I had to walk across the street empty handed with tears running down my face and ask them to help me out so I could have flowers to bury my mom. So no I would not be able to recommend this place simply because of how they handled this matter. And my sister confirms that what was left for me to pick up is definitely not what we agreed on. I am convinced you used up the flowers for my arrangement on valentines day and just tried to use crappy left on the floor flowers and left over ones for my arrangement, there were also just stems with no flowers in my arrangement where the rose head was gone, so that really looked horrible. I would have preferred if you called and we changed the colour and at least had a beautiful arrangement. I think doing what you did was really gross and tacky and if that is what you stand behind then I will stick with any place aside from you- btw there is a lady on bayview who also does the same trick with roses, I just found out about her. read more