Been a member for over 40 years and the past couple years the service is extremely poor and…read moredefinitely not polite. The employee's definitely need more training and have to learn to be more courteous. Poor service and quality. Used to be a wonderful place, not anymore.

I have a pension plan that is direct deposited into my account with UMASSFive It is always…read moresent to be deposited on the 1st of each month. Previous credit union was Navy Federal and deposits were always posted by 3 am on the 1st of the month. UMASSFIVE cannot do this. Worst still...they cannot do this on weekends or holidays ! I must wait till someone uploads the systems pending deposit and with Nee Years day falling on Sunday, I had resigned myself to waiting till Monday but my acct show it is pending till Tuesday the 3rd. Very antiquated business!! Also, they offer the cards in dark purple and black ink for the account number. Lol! Can't even read the card number and yes...there are times when it is needed. Since the numbers aren't raised...I don't but I can't even "feel" the numbers. Lucky it's a plastic card and not paper. The staff service is good but wait times can easily back up with only 2 tellers. This is a very small establishment for banking. They really need to automate their direct deposits system for their retired communities especially since they are so keen to sell me their other service.

What a great lady. I have been having trouble getting assistance with a real estate matter (nobody…read moreresponds or calls back anymore). Andrea answered and extended every courtesy. So rare in today's world, and it was refreshing.. Very pleased.

From the owner: Andrea Levine Kennedy is a seasoned real estate agent in Springfield, MA, with a deep understanding…read moreof the local market. She is passionate about helping her clients find their dream home or sell their property for the best possible price. Andrea is known for her integrity, attention to detail, and commitment to providing her clients with the highest level of service. Serving all of Massachusetts and Connecticut. . 4% Commission instead of 5% or 6% I own a Kirby vacuum and love to use it! Costs extra but it’s worth it!!

Kathy and her team were an invaluable resource from offer to close as we purchased our $400k+ home…read more They helped us through every step of the process, including how to best approach negotiations and position ourselves when we found out there were multiple bids on our prospective home. Kathy's guidance led us to becoming the winning bidder. This purchase has turned out to be the best decision and best investment I've ever made. And I can honestly say it would not have happened if not for Kathy. Perhaps best of all, Kathy proved over and over that she had our best interest as her number one priority.

From the owner: I love Real Estate. I have been selling real estate since 1987- full time. My first photo is me in…read more2002 and now all these years later - older but I still love my job. How many people can say that? Through great markets, recessions, and stable times. Always putting my customers first. Let my company help you with your real estate needs.

This review isn't so much for the Nathan Clark team but more our agent Jeff Kawa from that team…read more This man is a machine who works all hours of the day 7 days a week. We hired him to help us find a home to buy. Jeff answered all calls and returned texts and emails in minutes no matter when they were sent. He was personable , and extremely detail oriented. We found a home in a week or two .. I'd recommend him to anyone looking to buy or sell .

As first time homebuyers, BUYER BEWARE! This place is not honest, forthcoming, or transparent…read more Pushy to get you to sign on to their recommended services, which in turn were clearly not knowledgeable regarding our specific situation. Horrible experience where we were misled, entered into a "VIP Buyer agreement" that was ANYTHING but "VIP", worked with a lender who was recommended and kind but also pushy, we informed everyone from the start we had some taxes to file for my husband's business, and were informed only after we were under contract that we did not meet eligibility requirements to qualify for the RI first time down payment assistance loan in time for our closing due to our IRS payment plan timeline! (FYI- their preferred lender might not explain to you until its TOO LATE that you need 3mos of IRS payments to qualify for this down payment assistance!) Received a verbal extension from seller to extend closing for a week, which we took and decided to eat it on our down payment assistance loan just to get into this property. Turns out no one kept up communication from the seller, who flew in for closing, and they never actually signed the extension. We signed a termination to protect our deposit at 9:30am on a Thursday. Asked for and received NO updates until a text message at nearly THREE AM the following Sunday informing us that the seller had indeed backed out, and signed their own termination of contract?! On the same Thursday we signed ours, at 3:30 PM?! And they had had "no updates" for us for DAYS?! Selling AND buying agents are colleagues at this same agency, yet communication was abhorrent. Complete lack of understanding the urgency of such matters. Thank god we got our deposit and our "VIP" buyer payment for a total of 4k back- that was the ONLY positive to come out of this experience. Never again!!