I had a great experience with Appliance connection, but you must use the correct website. There is…read morea lot of confusion because there is a questionable company with the same name. **Just make sure you reach out to Appliance Connetion in Woodbridge.** I worked with Mr. Richard Doverman on the sales staff. He was very responsive and answered my questions. He even proposed an alternate option at a superior price. Installation was efficient and occurred within the window proposed. Although this was my first experience with Appliance Connection, I would use them again.

I had an excellent experience with Appliance Connection recently. They were awesome. Knowledgeable…read moreand helpful sales staff, seamless buying process, efficient and careful delivery and installation, and best price for my replacement Liebherr refrigerator of all the local appliance stores that sell the Liebherr . And there was no delay in getting the brand or model I wanted. Best of all, this purchase was done entirely over the phone with salesman Rob Mosier, without having to make an in person visit to the store.

I rarely leave reviews, but this has been one of the most frustrating customer service experiences…read moreI've had. I purchased a stove from this store and have been dealing with issues for FOUR months. The original unit's oven did not work properly, and after months of back and forth, they replaced it , but I had to PAY EXTRA for the "new open box" unit. This was not a free replacement. When the replacement was installed, the installer tested it and said the stovetop wasn't getting hot because it had been sitting out in the cold for a long time. I was told that if I had any issues, to call the store. The stove never worked properly. When I called, I was then told they would charge me to send someone out to look at it, even though it was just installed and I was following their own instructions. I even had to physically drive to the store because they were not answering calls. While I was there, I overheard the manager say, "I'm going to take my time and eat my lunch, she can wait." After four months of ongoing issues, that level of unprofessionalism was shocking. Instead of taking responsibility or even inspecting their own installation, I was told it was "my issue." After months of stress, paying extra for a replacement, and still not having a working stove, I asked them to pick it up and refund my money. I paid for a working appliance. Instead, I experienced months of inconvenience, additional charges, and dismissive service. I would not recommend doing business here.

From the owner: At Best Appliance Outlet, we specialize in high-quality used and scratch-and-dent appliances at…read moreunbeatable prices. Every appliance is tested, cleaned, and ready to use, so our customers get top brands without the high retail cost. Located right here in Lake Ridge, VA, we’re proud to serve our neighbors with friendly service, honest deals, and same-day pickup options.

Would give it 5 stars but their marketing is sub par. They…read morepost on Facebook, offer up, letgo... but they post things that are already sold and never update it. They give excuses why it isn't updated. You have to take a trip to the store to actually see if the item is really there....very disappointing. I have sent clients here and bought a really good used refrigerator and dryer so that is 5 stars. Best deal in town!!!!!!! Recommended them to get a yelp page to promote their business but if they can't handle the other apps then yelp will hurt them in the long run.

I bought a stove from Kayden appliances on 7/29/19. Got 45 days warranty. When I called for a…read moreservice, Lady told me there will be delivery fee will be charge, Since I picked stove my self to save delivery fee. Asked for a tech visit, she said, there will fee between $80-$100. She was not giving me any option to get repair my stove. She said, I need to bring it back or pay delivery fee to get it check. While I was talking to the lady at this location, she was laughing at me. She was very rude. Bad customer service. Will not do business with this unethical people.

DO NOT PATRONIZE THIS COMPANY! I had to rate it for one star to post a review, but it is really a…read morezero star experience. I placed an order for 6 TV's and was promised delivery and installation in 2 days on Saturday December 13. This order was for more than $6,000. On Friday the 12th the installer called to say he only had an order to install 1 tv and did not have it ready. The store salesman and his manager told me the installer would bring the products with him. The installer told me he never brings the products and that delivery would come on a separate truck that was not scheduled until late on Saturday. Now I just received a voicemail from a number that was identified as spam. It was a Best Buy customer service rep "Josh" (probably not his real name). The message was to reschedule delivery to another date. I have call and left 2 messages and he has not responded. To this company I am just another damn customer. I was deliberately misled when they said that they had the 6 TV's in stock along with the sound bars and brackets for the sound bars. DON'T BELIVE ANYTHING THEY TELL YOU. Customer service is non-existent and I intend to cancel my order.

Tried to contact my appliance salesperson by phone. Only phone access is through a "local" 703…read morenumber which is NOT the store. The bots and human bots were cyber voids. Best Buy should advise customers that they CANNOT contact the store directly but must go through bots and waste time. Personal visit to the store is best option. The salesperson however, was excellent. Unlikely future purchases for large appliances will be with Best Buy/Woodbridge. again.

I share the same sentiments as the other review. I had a warranty claim on an appliance. The DMV…read moreAppliance "technician" walked in. Did not even look at the unit. Left and called the insurance company. He came back in and said the unit was not covered. I asked what he told them to have the claim denied. He would not tell me. I asked what his assessment was of the machine and what was wrong. He would not tell me that either. This place is a scam. Avoid at all costs. There are many other appliance repair places to go to and not have to deal with this horrible service and attitude.

Terrible. DMV was assigned to evaluate our failed Lowes Whirlpool washing machine that we owned…read morefor less than two years. He properly evaluated there were major broken parts costing $500 to repair and left the house to file the warranty claim. Not only did we have the original two year warranty, but I spent an additional $130 for extending the warranty to five years. After he left our house, he reported that the failure was due to "overloading the washer" with no evidence, no indication, and no common sense. We are two grandparents living by ourselves with little laundry that we do quite often, so the loads are small. Whirlpool used to be a quality brand, and with a $600 washer with all of the sensors included to complete a proper wash, you would think the sensors would let you know if it truly was overloaded. Anyway, specifically because of the DMV technician's claim that the damage was our fault, the insurance will not reimburse us. I have filed a claim to the Better Business Bureau and will continue to fight this until it is fixed.

Very disappointed. I just called a few minutes ago to ask about a range that is Google assistant…read more He gave me 2 options a Samsung and an LG. I asked him about delivery and hallaway he also helped me with that. I asked if there's anybody that could assist with setting up the Google and he said no and he said is that OK. I said no is there a manager. He hung up the phone on me . I am calling for a friend because he is now legally blind and needs assistance. I would think that you would be able to give me someone who to contact for this assistance. You could tell when he answered the phone he just did not want to be bothered. I understand you are not capable of set up. I got that. But if I purchase the product, you should have info about said product.

These guys are excellent! They showed up exactly on time, with masks on, and all the proper…read moreequipment for installation. Transparency was there throughout the purchasing process in prices, installation charges, and stock availability. In particular, I appreciated receiving notice of damage to one of the machines before delivery. Now Appliance reordered the machine from the manufacturer and is prepared to deliver and install when in stock for no extra charge. The salesman, Chris, was responsive both by phone and email. He was very helpful in selecting the appliances that fit our budget. If I had my wish, the online catalog would be easier to navigate as it has no search/filter feature.

Warning to Other Consumers - Dishonest and Unreliable Service…read more As a small business owner, I'm very hesitant to write negative reviews, but I feel it's important to share my experience with Appliance Magic to help others avoid what happened to us. Our LG washer/dryer broke, and based on online reviews, I contacted Appliance Magic for repair. The first red flag was that their initial quote was $150 higher than the last company we used (who is unfortunately no longer in business). When I showed them the previous receipt, the technician reduced the price by $50. The technician came out and replaced the drain pump, and we paid in full. However, the machine never worked properly after the repair. He came back a second time to try to fix it, but it still didn't work. We then hired another appliance company for a second opinion, and they immediately identified that the wrong drain pump had been installed, which explained why our washer still wasn't functioning. When I contacted Appliance Magic to ask about replacing the incorrect part--which was supposed to be covered under warranty--they insisted on charging us again for both labor and parts. We ended up having to pay the other company to remove the wrong pump and install the correct one. To make matters worse, the phone number for Appliance Magic has since stopped working, and I've been unable to reach them for any resolution. I'm embarrassed to admit we were scammed, but I hope sharing this experience helps others avoid the same situation. Be cautious before doing business with this company.

Trash! They came and "fixed" the water line for my refrigerator. Days later, we discovered water…read moredamage in the basement ceiling, below the refrigerator. The technician hadn't sealed the line properly which caused the damage. We currently have four dehumidifiers in the house (two on the first floor and two in the basement.) We have to get new hardwood floors for the area under the refrigerator and get our basement ceiling repaired. Of course, now our calls go to voicemail and they haven't returned a call. AHS won't get involved so, my opinion of them is bad as well. Don't walk. RUN away from this place!! AHS, stop referring this company to your clients!

We have worked with RJ appliance twice with our rental property and they are great! Fair pricing…read morefor consultation/evaluation.

I tired this company recently to fix our water filter on the refrigerator. The repair / technicians…read morecame on the day and time that said they would come. They were professional and courteous around of house when fixing the issue. They immediately discovered the issue and repaired our refrigerator once they bought the part. I would definitely use them again and would recommend them to friends.

We are quickly becoming a regular client of Sam's. It's our Samsung fridge for now, but we know who…read moreto call for whatever else needs servicing in the future. Sam is the best. He is responsive, trustworthy, and reliable! I'm usually in the room when he works and he shows me what is going on and walks me through it. Without any hesitation, I would recommend Sam to anyone who is searching for an appliance repair professional.

Did a great job repairing my fridge; prompt, responsive, and very clear in his communications about…read morewhat was wrong and what he thought would fix it. A fair price and I will definitely be calling him again.