They spent time with me on the phone to troubleshoot the potential problems with my 13 year old…read moreWhirlpool front load washer. But best of all they recommended getting a new one instead of pouring money into having them work on an aging machine that the manufacturer doesn't make parts for anymore. kudos!!!

I contacted Ben's Appliance about my leaking refrigerator and communicated with Elizabeth via text,…read morephotos, and several phone calls to diagnose the issue. I was given a tentative diagnosis and an estimated cost via text. When Ben came to do the repair, I was not home, but my mother was present. After the work was completed, my mother called to inform me of the total cost, which was double the estimate I was provided. I asked to speak with Ben to ask for clarification. As soon as I expressed my concern, Ben became highly agitated and began yelling, claiming the higher cost was due to taking everything apart. I had to ask him to stop shouting at me because I was simply trying to understand the charges, not to avoid payment. I also told him that I felt he should have discussed and explained what the problem was and the cost before the repair began, especially given the significant deviation from the estimate. When I told him what I was quoted, he said it was wrong and that he would "chastize" her later. After we hung up, he continued yelling at my mother in our home, then slammed the door after being paid. Once I reviewed the receipt, I noticed the reason the price was different was due to a "service fee". Not the additional labor cost to take everything apart, as Ben mentioned. Elizabeth was actually in the ballpark with the cost for the "repair". She just failed to mention the fee for them to come out. I called Elizabeth to provide feedback and to ask why this fee wasn't disclosed upfront. She said it wasn't mentioned because I "never asked." I guess I wasn't specific enough when I asked how much it would cost for them to come out and fix it. She then put me on speaker, and Ben again became defensive, yelling, and calling me a clown before abruptly ending the call. I understand that estimates can change, but fixed fees should be disclosed and discussed upfront. Treating a PAYING customer disrespectfully when requesting clarification is entirely unacceptable. I caution anyone considering Ben's Appliance.

My washer door wouldn't open. Best appliance came out right away and fixed for a reasonable price.read more

The guy came here on a holiday - Labor Day! I needed a tech and he showed up! After he did his…read morediagnostics and told us his recommendations we went ahead and purchased a new fridge. The problem is that our GE profile French door fridge was only 4 years and 7 months old! So telling you all now...Do not purchase a GE Profile fridge. It's now owned by a Chinese company named Haier. Do not buy these products either. We had a wine cooler by them and only lasted about the same time. So don't waste your money on Haier or GE products. We went back to LG. Highly recommended. Our last LG French door fridge lasted 16 years! Thank you Best Appliance Repair!

Jack came out right away to fix my dacor! He was friendly, professional, and even handled it like a…read morechamp when my dog escaped her crate. I asked him to replace the igniter on my oven and show me how to adjust the racks so I can clean it more easily - he did both things in less than half an hour! Great value for the service requested. All done within four hours of my first call.

Very nice young man. He charged. $99 service charge which is far less than most places. He was…read moreable to show me what was wrong, operator error on my part and didn't charge us any additional. Would certainly call him again if we have washing machine issues.

First, I live in Fall city, their business is in Auburn, I'm blown away they came this far. My…read morefridge was not cooling , and ice was not being made. I called Monday night, they came Tuesday 5:00pm. Brought the brand name parts of what they thought they would need, which was right. They explained it all, were kind and very knowledgeable about my fridge. If they will come, I will always use them . You can't go wrong with Stau

Very professional and great communication. They were able to come out the same day, and they…read morearrived within the 2-hour window that they originally gave me. They explained everything to me as they went through their assessment and repair of my Frigidaire refrigerator. The price was fair for the repair and the work it required. I have their business card, and I will reach out to them again if I ever need another appliance repaired. I will also refer others to them as well.

Our Samsung electric dryer suddenly stopped heating. It would still turn on and tumble, but…read moreproduced no heat at all. With a family of six, going without a dryer wasn't an option. I called Bold & Short, and Vitalii was at our house about an hour and a half later. He diagnosed a failed heating element and had the dryer fixed and running in under an hour. The total came to $382, including parts, labor, and tax. That's very reasonable given how quickly it was done. He also took the time to answer our questions about whether to repair or replace, and gave us a straightforward, no-pressure take on heat pump dryers versus standard electric. He could easily have steered us toward a bigger job, but he didn't. Fast response, quick repair, fair price, and honest advice. We'll definitely call them again and would recommend them to anyone in the area.

Washing machine repair. Easy to schedule, kind, on time, communicative and fixed the issue after…read moreordering a part. Adding to my stable of contractors. Very happy with the process and result.

We used this company to service our oven & washing machine - Quality service, fair & friendlyread more

The heating element went out on our dryer.... But once Alex got the dryer open he discovered a huge…read morecrack in a major part. He said he could fix it for $200 or so but the fix wouldn't last more than a few years and suggested we get a new dryer that would last. We so appreciated his honesty. We'd call him again for future needs. $89 to make the house call. Worth it. Very nice gentleman.

Resolved the issue promptly. Would recommend because they fixed our dishwasher without any…read morecomplications. The pricing was also reasonable.

Great experience with Fuse. The guys came in to fix my furnace same day and saved us from freezing…read morewith the cold nights. Affordable price also. I could not recommend them enough.

Alexander was professional, knowledgeable, and fixed the issue efficiently. He explained everything…read moreclearly and left my sub zero unit working perfectly. Highly recommend.

The ice maker on our SubZero refrigerator stopped making any ice. First, I ordered an after-market…read morereplacement on Amazon for a DIY fix. No joy. The part didn't come with the correct electrical connection. Next, I reviewed local appliance repair companies on Yelp. UP Appliance Repair had great reviews. I called Alexander and we scheduled a time for him to come to our home in Gig Harbor. He returned the same afternoon with the correct part...and now we have beautiful, sparkling ice! Thank you, Alexander, for a job well done Highly recommend!!

They are expensive and the tech barely speaks English. It is not even worth it to repair…read moreappliances or hire these people. I would recommend saving the $100 service fee and purchase a new appliance.

From the owner: US Appliance Service is your trusted partner for fast, honest, and professional appliance repair…read moreacross the South Puget Sound. We proudly serve Tacoma, Seattle, Olympia, Federal Way, Puyallup, Lakewood, Auburn, Kent, Renton, Des Moines, Fife, University Place, Gig Harbor, Lacey, Spanaway, Graham, Bonney Lake, Sumner, and many surrounding communities. What makes us stand out is our commitment to speed, reliability, and transparency. We provide same-day and next-day service whenever possible, clear and accurate diagnostics, and upfront pricing with no hidden fees. Every repair comes with a full guarantee on both parts and labor, so our customers have complete peace of mind. Our technicians arrive on time, treat your home with respect, and carry the tools and parts needed to get the job done right the first time. Customers choose US Appliance Service because we make appliance repair stress-free — restoring comfort to your home quickly, affordably, and with results you can trust.

Called out Appliance ER to diagnose the spin issue with my washer. They came out promptly (same…read moreday) determined that the dampers were the issue. Gave me a cost to repair that was well beyond my budget and they fully understood. Would be cheaper to purchase a new machine. But with this knowledge, and quick google search and some YouTube videos I was able to replace these dampers for less than $50 doing it myself. I think Appliance ER's diagnostic fee ($110) added value, and with a little additional work I was able to fix the issue myself.

I hate to write this review, we tried to resolve the issue we had with this company after a poor…read morefix on our Kitchen aid refrigerator. We had a blocked drain line that a contracted (wasn't a direct employee of Appliance ER) technician came out to fix. He was very rough trying to get the lower drawers out of our fridge, Marring the interior of our top of the line Kitchen aid. Not to mention he was much more expensive than another repair we had used this same company for which took much much more time and more parts. we were happy with the care and cost of the previous repair (done by an actual appliance ER employee). Trying to get a fix is like pulling teeth and even when getting insurance information for a claim we are getting incorrect information and "not enough" or not correct information per the insurance company. Several months later I give up and am writing reviews of our bad experience. With all of this said, make sure you have documentation of your condition of appliance before time and ask for an estimate ahead of time being that apparently it can vary WILDLY!