My experience over the years with City Appliance has always been very positive. I highly recommend…read more Installers were nothing more than professional and courteous. Office staff is very knowledgable and helpful

Easy to schedule with my flexibility needs. Honest about the problem, clean and polite.read more

I came here today to buy a battery for my garage door opener. Their employee, a female, showed me…read moretheir batteries but they are all opened, just covered with scotch tape at the back. When I told her that I will look for an unopened one, she told me that I have to buy it somewhere else, with an attitude. Who would know if the batteries are still good? She said that customers opened it to see if it will fit, what? She said, just like what you did! Wtf! I only have to open the battery cover of my garage door opener to see it, the number. One thing, don't blame the customers. She must be new, I go to Sears a lot, it is my first time seeing her there. I bought stuffs from there, if I think the price is reasonably good. I wish I got her name, Lola and Al wouldn't be happy at all. Next time I go there I will ask for her name. Btw, it is a good thing she sent me out, I went to Auto Zone, there they have batteries for better prices. Follow-up soon!

I've primarily used this location for their online pick up. I do this because the Sears website…read moreoften has sales and promotions on Craftsman tools that the store does not tag on the shelves. I don't blame them though because of the furious pace the sales change on Sears.com. They would have to change their tags daily! I've never had any hiccups picking anything up. I've never had to get any tools in a pinch, nor exchange my hand tools on the lifetime guarantee so I can't comment on that. Lastly, everyone that has helped me has been cordial and attentive.

Ive bought washers and dryers and a fridge from this guy and he is the best.!!!!!!read more

I just moved to the area and bought a new washer/dryer from a company that rhymes w/rears. I paid…read moreto have it delivered and installed, and purchased the recommended new hoses etc. The delivery was a botch! My daughter said not only did they not speak English (or pretended not to understand), they rushed through the delivery and set up just to hurry and get the hell out of here. I work nights and laundry sometimes gets done after I get home. Imagine my surprise when at 2am the smoke alarm goes off!!! I pulled the dryer from the wall and the hose wasn't connected! My daughter also complained of a gas smell when drying a load. The delivery company, based in the Inland Empire from what I learned, only comes to Lompoc on Thursdays! They would not send someone up here to check on it 'because I was too far away'. I finally got fed up and called Craig. He came out the same day and charged a reasonable service call fee, turns out the gas connection was not done properly, and it was missing a hose clamp-thus the hose coming off! Still shaking my head and will never again order from nor have anything delivered from THAT store!!!

Don't trust this place running scams or trying to have you pay additional charges for shipping I'm…read morestill waiting for refund after cancelling order

Paid $177 for a used fridge for a rental unit. Three fridges later the tenant still has problems…read more Thompson appears to just fix up cosmetically, but not functionally. Demanded money back; no return call. Avoid Thompson Appliance, or any other business with which "Craig" is involved.

Tonight we were tired and needed a lot more things for our clients remodel. Rachel helped us out a…read morelot! She didn't have to do it but she helped us check out two carts full then connect the sale with our clients information. It was greatly appreciated! Rachel earns 5 stars for her positive helpful attitude. Thank you for your sweet customer service skills, that's rare these days. We also got a great deal on some quality items including some gorgeous white and black polka dot backsplash for the kitchen.

I had a very upsetting experience witnessing an interaction between a Home Depot employee named…read moreDaren and an elderly customer. I wasn't the person being helped, but what I saw was difficult to watch. The elderly man politely approached Daren, who was standing alone at the cashier's desk, and asked for help finding an item for his kitchen. Daren immediately snapped, "I'm busy right now." The man apologized and said he would wait. When Daren was finally ready to speak with him, the customer began explaining what he needed. Before he could finish, Daren interrupted him and loudly said, "That makes no sense." Daren then said he would get someone else to help, but the customer appeared to be hard of hearing and didn't catch what he had said. A short time later, another Home Depot employee approached. Daren began raising his voice at the elderly man, saying, "Why did you go get someone else? Didn't you hear me say I would get someone for you?" The man apologized again and explained that he had misunderstood. Instead of showing patience or compassion, Daren continued speaking aggressively, making comments like, "Nothing gets past me," and, "The road ends here." The customer stayed quiet, apologized repeatedly, and simply waited. By the time I left, he had been waiting for at least 20 minutes and still had not received any help. It was genuinely difficult to watch. I wanted to step in and defend the elderly man, but Daren's aggressive behavior made me feel like I would be treated the same way. Daren may be a manager, but regardless of his position, this behavior was unacceptable. No customer--especially an elderly person who was polite, patient, and simply asking for assistance--should be spoken to this way. I sincerely hope a supervisor reviews this incident and addresses it appropriately, because this level of disrespect has no place in customer service.

Eve is the reason the store gets five stars. She was solo behind the counter and the phone was…read moreringing non stop and she still helped the customers in store. I was allowed to disassemble the last floor model of the bed I wanted and Eve helped me take it out of the store.

Went for their Cinco de Mayo Clearance Sale; great customer service from start to finish! Going in,…read moreI only had a vague idea about what I was looking for, but Crystal swooped in with a smile and expertly guided me to a set of ladder shelves that were perfect, patiently answering all of my questions along the way; I definitely would have been lost and leaving empty-handed without her. All of the staff was super friendly in fact, including the big guys they had on site to assemble the furniture that day were awesome, especially the body-builder guy with a man-bun. I don't know the next time they'll have a large sale like this, but I highly recommend swingimg by to check them out regardless and asking for Crystal when you do!

I have used WARS for YEARS and there has been nothing that Leo can't repair. He is friendly,…read morereliable and affordable. He has repaired everything from microwaves to dryers for me and always got them up and running quickly which was important because I operate a very busy bnb. He's simply the best!

I requested service for my Whirlpool French door bottom mount refrigerator because the refrigerator…read moresection was not cooling, although the freezer was still working. When the technician arrived, he attempted to remove the freezer door and drawer to inspect the back panel inside the freezer for ice buildup. The process took a long time and involved a lot of pulling, prying, and loud banging, which made me feel that he was not very familiar with this specific model. Eventually, his colleague suggested adjusting the internal rollers, and after sliding them forward, the drawer came out easily. They then poured hot water on the rear panel and used a dryer to melt the ice. After this temporary fix, I was charged $179 for the visit. I was informed that they do not currently have the replacement thermostat and that they will return once the part arrives -- at which point I will need to pay again for the repair. I feel this is unfair, as I have already paid $179 and my refrigerator is still not functioning properly (40F)I was expecting either a permanent solution or clearer communication regarding the total cost of repair from the beginning. I hope the company will consider improving transparency and ensuring customers are not charged multiple times for a single unresolved issue.

Slightly less than 3-year old gas dryer went on the fritz. Big Name local appliance dealer where we…read morebought it said, "we can get someone out there a week from tomorrow at the earliest." Called 805 and they scheduled a service call for the day-after-tomorrow. Service guy even sent a text when he was 10 minutes away (nice). After a 15-minute inspection, he ordered the necessary part and said he'd be back in two days. He returned as promised (after a text) and we were back and running before THREE DAYS BEFORE the Big Name local appliance store would have even shown up for the initial inspection. Service guy was pleasant. Quick. I loved the text communication. Price was less than I expected.

805 Appliance is a quality company with very reasonable prices. He was prompt and repaired what I…read moreneeded and his service was exemplary.