Washing machine repaired, diagnosed in first visit, parts ordered and repairs done second visit, total $ 250, pretty good ( I think) for two visits, very competent, friendly and thorough, hard to imagine much better service. Very pleased overall, and recommend them. read more

Terrible hospitality from receptionist, she was condescending and not wanting to fill out service ticket. If you are going to be a receptionist common courtesy and politeness should be a priority, right? read more

Rick and John came out last week and worked as a team and got my freezer and ice maker fixed. They are working well. Jennifer and Ashley in the office were very helpful. I would use them again. read more

Our experience with this company was terrible. They were called in by our home warranty company because our outer oven door was shattered completely. Their repair guy said the problem was 'cosmetic' so the warranty company denied the claim & we are out an extra $100 for his 'service call'. And then he wanted $190 to come in and replace the glass that we have had to obtain on our own! He would not return my calls to even discuss the fact that this is a safety issue, not a cosmetic one! read more

Amazing quality service, one service call they fixed what others couldn't do ! And someone came out within one day. Everyone feom the initial call to the repair man was professional. Thank you ! read more

Electric oven not working. As it wasn't critical (we have microwave, stove top, etc, and all adults in the house) I told them we could wait for repair in case more urgent jobs showed up. They got to us in six days. Estimated arrival was 0800-1200, got here at 0900. Though repairman was not familiar with our specific model, repair was done in less than an hour and a half as he even had the proper part on his truck. Price seemed reasonable. Had to leave a voicemail on my initial call, but was called back promptly with a pleasant conversation. It has been a few years since I needed their service and am pleased they are still competent. read more

It was difficult to get an appointment, but after multiple calls I made it to the schedule for the following week. The techs were late and did not communicate their estimated arrival time, only a 4 hour window was provided. I followed up with the office multiple times on the day of the appointment when the last hour blocked had approached and was again told they would give me a call when heading over, that did not occur. Finally, the issue with my appliance turned out to be that it wasn't fully plugged into the outlet. The tech immediately identified this and plugged it in and moved on to the next job within spending one minute with me. I was asked to still pay $99 despite the fact that there were no repairs needed. I contracted the owner to request that they adjust the fee to cover their travel time/expenses bc the time spent was minimal and the guys indicated that they had plenty of other jobs they were immediately moving on to. I know they did not miss out on time worked other than the local travel from one residence to the next. The owner indicated that he would not budge and I still owed $99 for the one minute visit. This feels like a bad business practice since they are charging much more than what is needed to mitigate their costs. I would have been inclined to use them in the future but I do feel that given the circumstances, this is exorbiant. I will not be recommending this business to any of my local HOA members and will share this experience with my referring neighbors. read more

This guy is an Ace at his trade, very good at repairs, highly recommended him for repairs

$89 to go to your house, $50 an hour for labor, + parts. My gas dryer was not heating so I called. Mid December, I called on a Monday. No answer several times (they are on lunch break from 12 to 1pm. Finally, a nice lady answered. But veeeeeery long awkward pauses during the call while she inputed info. Technician not available until Wednesday, 10am to 2 pm window. Technician arrived at 11amish on Wednesday. Technician wore covid mask. Immediately began work on dryer. Pulled dryer away from wall, removed several screws from back panel, removed panel, checked the thermal fuse with a volt/ohm meter. Bad fuse. He went to his truck, got a new one, replaced it, re-installed back panel and screws, and pushed dryer back. Tested it and it worked! 10 minute job. $160 dollars. I just had lower back surgery and can't really move or do much so had to call for service. Expensive but I had to. Oh well, I can dry clothes now. read more

Rick's Appliance Service - Thermal fuse - Appliances & Repair Near Me - Santa Maria, California

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Washer stopped working. Rick's came out to look at it the next business day. Unfortunately it needed a special order part, but Rick's didn't charge us until the part came in. After a long week and a half of laundromat-hopping (manufacturer delay, not Rick's!), they were able to get our washer up and running for a reasonable cost. Will definitely call on them again for our next appliance need! read more

Rick's appliance was dispatched by American Home Shield. They confirmed the service dispatch and responded when they said they would. Despite the best efforts of their technician; the washing machine was not reparable. They followed up quickly with AHS and within a timely fashion, and AHS within hours sent the replacement paperwork. Let me give them a high five for their follow up. read more

My Kenmore front load washing machine spin cycle stopped working. Rick was timely and able to repair the washer in about thirty minutes. Lucky for me he had the required part on his truck. We had him work on our dishwasher that stopped drying also. We are awaiting parts for that repair. Thanks Rick. You all for sure get a recommendation from us. read more

Rick went above and beyond to help us fix an uncommon oven when most other technicians didn't want to take it on.

Libby and Rick are amazing!! i had an issue with my washer and dryer and Rick was able to fix both in the same day. He was kind, professional, and courteous. Went above and beyond with my apliancesand we are forever grateful. They are working good as new! thank you Rick's Appliance for your amazing customer service! Please contact them you will be happy you did :) read more

I highly recommend Rick's Appliance Service. Rick was quick, friendly, and honest when he came out to take a look at my old, dying fridge. He went over the different options I had as far as repairs vs buying a new one. While this one is headed for the great kitchen in the sky, I will definitely be calling Rick's on my next appliance repair. read more

I wish I could give Rick's Appliance Repair Service 10 stars. Daniel, our service repair man, was knowledgeable, courteous, and sensitive to our needs. I wouldn't call any other service for my appliance repair. read more

Ricks Appliance Service took excellent care of me. I called them and let them know my situation and how I was in a pinch because another company didn't show up to replace my refrigerator. They came right out and saved the day. The technicians were friendly and professional. They cleaned up and showed the utmost respect for my home and family. They even hauled away my old refrigerator. I would definitely recommend this company and they will be the first company I call in the future when I have a need for their service. I just want to say thank you all at Rick's Appliance Service and Merry Christmas. God bless... read more

I've been using Rick's Appliance for years. He always fixed my problem(with a SMILE) hard worker know the business from top to bottom. I would recommend him highly. He has a very pleasant staff as well. read more

Rick's Appliance Service is fantastic! Polite, courteous and thorough. Rick knew almost immediately what was wrong with my oven. Also, front window of oven loose and repaired on the spot. Great price and would recommend this company to everyone! read more

Great survive and good people to work with! Will take good care of you and your appliances.

Libby and Rick were awesome.My front loader washer water pump went out and we were in desperate need to have it fixed due to we do wash daily. Called Rick's Appliance and spoke with Libby who was understanding and professional and had Rick come out the next morning at 8:00am and they even gave me a military discount. They offer senior discount as well . I personally recommend Rick's appliance for all repairs and definitely will use them again, once again thank you! read more

Rick and his staff were very responsive and helpful. Our dryer broke and Electrolux listed Rick's as a repair service. I called and left a VM, which is common now post-COVID. They called back a couple of hours later and made an appointment for a few days later. Staff was friendly and courteous. Rick was communicative and prompt on the day of the appointment. He wound up arriving earlier than expected, which was all right by us. Rick diagnosed, and fixed the problem, then cleaned up after himself. His pricing was very reasonable. He is the hallmark of a professional. I highly recommend Rick's Appliance Service! read more

I've used Ricks several times over the years . Have used them to trouble shoot and fix my oven ( No Problems ). Rick sent his repair man ( His name was Richard) what a find. This gentleman (Richard) turned out to be one of the most friendly, honest repairman I've every came across...... Way to go (Richard) --- I wii ask for him next time. Ken B. read more

Great service! I've gone months without an oven as another (let's just say less than completely honest) repair service company said I needed a brand new oven. Not having a spare $1500 bucks for an in-wall oven, I managed to get by. But with Thanksgiving around the corner I decided to try Rick's Appliance Service. I'm so glad I did! All I needed was new heating elements. Rick's didn't have them on hand and had to order them. Of course I figured that would take a good month. Nope! 3 days later the parts were here and ready to be installed. Pretty impressive, except... someone forgot to load them on the truck. So now I'm guessing Rick's will reschedule and it will be at least another week. Wrong again. They had someone deliver the parts so they could be installed on the day they said they'd be installed. Very impressive! Less than 25 minutes later I had a working oven. Less than $200. Works great. No mess, no fuss. A company that was honest about what I needed and stuck to their installation date even though it meant an added expense on their end. Thank you Rick's Appliance Services! I'll call you first from now on. If you're reading this, you should too! read more

I don't recommend Rick's appliance service at all, The guy came in just turn the knob on the washer and told me that he wasn't sure that it could be fix. I received a bill for $89 just for 2 minute diagnose I called two other companies and they were very honest they told me that it was better for me to buy a new washer because they were not sure that it would last even if it was fix, One guy even pull it apart and I did not receive any bills from other companies but I did from Rick's company. read more

I called Rick's when our 6 year old built in oven didn't turn on after a power outage. Their quoted price for a service call was literally half of what some of their competitors charge, and they didn't tell me "Oh your control panel is probably blown" before they even looked at it. Their tech Bernie showed up within the time window, tested the fuses in the back of the oven, figured out one of them was blown, swapped it for a new one and the oven works great now. Total bill was very reasonable. Bernie gave me some tips on how to get reimbursed as well, which was unexpected and very appreciated. He ran my credit card and emailed me a receipt, and was on his way. All told the call took him 20 minutes tops to get everything fixed. I will have them out again for just regular maintenance for my other appliances. Give them a call if you need appliance repairs. read more

Rick's was a genuine surprise, pleasant, that is. We had just relocated to this area and we had brought a washer/dryer set with us, but we had never used this set, as it actually belonged to my stepson and his wife. In any case, Rick himself, and a helper, arrived exactly on the promised time and set right to work setting the washer and dry up. They were quick and efficient, and despite a minor glitch, that being the fact that the electric dryer plug was not compatible to the outlet. We were going to have to wait about 2 days. We did not pay them that day, as they would be back soon after. Got a call from one of the 2 Rick's, and they said that the plug had arrived and they could install it that day. They arrived exactly as promised, istalled it, got everything working, then...charged me a lot less than the original quote!! Amazing!! These guys are always going to be getting my business!! read more

Our oven stopped working putting a special family dinner in jeopardy. Rick came on short notice, showed up as scheduled, replaced our faulty ignitor, and had our oven opperational in an hour. Great job and service! read more

This business is awesome. Rick came out to fix my dishwasher and was so helpful and pleasant. Very reasonable price-wise. Highly recommend.

From Jennifer to Tim, the service and attention to detail was excellent. Jennifer kept us informed on when our appliances were going to be installed. I met Tim (Technician) as he arrived and I was very pleased with his attitude toward giving us the very best in customer service. Tim went over the appliances and how each worked. I am pleased that Sears has chosen Rick's appliances as their installation company. Great job! read more

Never received a call back after leaving detailed message and asking for a return call to set up appointment.

I have a dishwasher I got a few years ago and Rick's is who Sears had install it for us. Now my dishwasher is leaking a few years later. I call to get a repair, they don't come out here. So now I'm back to square one. Not a very friendly receptionist either. read more

Showed up as scheduled, diagnosed problem and fixed our ice maker. Richard was neat and careful. Very nice guy and proud of his work. Nice to deal with a company that stands by their work. I have a Fidelity Home Warranty and they hired Richards. Glad they did. Should have ice in an hour. read more

I made an appt to have stove worked on. They missed the time windo and when I called they said I didn't have an appointment

The manufacturer of my dryer recommended Rick's as a local repair service authorized for their brand base on my address. When I called Rick's to make an appointment, Jennifer advised they don't currently serve Lompoc. I contacted the manufacturer of my appliance to let them know to no longer provide customers the recommendation of this business for local repairs. read more

We bought a house and a warranty on the appliances came with it. When the microwave started blowing fuses we exercised this warranty and found ourselves in good hands with service technicians from Ricks Appliance Service. They came once to diagnose the problem, ordered a part, scheduled a return visit at our convenience.@, and repaired the microwave! They were polite, efficient, and quite capable of this work. I wouldn't hesitate to contact them again for any appliance work outside of my abilities or if I just want professional help. Kudos Ricks! You did me right! read more

These guys are great. Integrity defined! The fridge broke while I was house sitting on a three day weekend. They came out the Thursday after the holiday. Looked at the problem & told the owners that it was still under warranty. Really helpful & made me look good. :-) read more

For years, I have put up with water all over the floor, ice and frost in the freezer because I was sure I wouldn't be able to afford fixing it. Not only that but I had a bad experience with another appliance service. Well that all went away when I priced a New refrigerator. I got this LG in 2011 and I loved the huge size. So I called Rick's appliance and what a pleasant surprise. He was great and the refrigerator is fixed and at a very reasonable cost. Golly, makes me wish I would have called him sooner. So everybody, I recommend Rick's Appliance Service 100 %. He's my GO TO GUY for repairs of any appliances that may require help. GO RICK! You are awesome. Thank you. read more

Can't say enough good things about Rick. My freezer compartment of fridge wouldn't freeze. He showed up on time and found the problem quickly & fixed it. He was reasonably priced and even recommended a great exterminator to help with a mouse problem I had. I now have frozen ice cream. Mouse is still in residence but Izzy is working on it! I will definitely call Rick if a new problem develops. read more

awful service :( we sent our request 9/3 and it's already 9/24 and still no progress. they're mostly unavailable when we call to check on any updates. they seldom call us back to inform us of the status of the request. we are very disappointed, we highly DO NOT recommend this service. read more