Brian is extremely helpful and transparent with expectations for the rental service. I really appreciate working with him multiple times throughout the year. read more

People at the place were nice and friendly, professional. We were very disappointed with the rental though. They told us it was a fairly new cargo van and had all the tech features. Which it did. We took it back to our apartment and loaded half of the van. Took a break and came back, took our moving wagon out and there were roaches crawling in them. We shook it out and 3 fell out. Opened the back doors and saw one crawling on the tv box. We had to take out the tv box and remove the contents inside to make sure there weren't any inside. Another was crawling around on the bookshelf. It was so disappointing and disgusting. read more

Brian is the best assistant manager! I was inquiring about storage and he thoroughly explained the options and made sure that I knew what's all was required, pricing, and he even explained uhaul options and all. I'll be sure to use them in the future all Bc it was great customer service from Brian! read more

Doesn't even deserve one star. Rented a truck from here. Very obvious they don't maintain them. It was a real safety hazard, no taillights, only one brake light and drivers side mirror wouldn't stay in place. They are lucky we didn't get a ticket or have a catastrophic event. On top of that you have a very rude, arrogant man working there that I spoke to twice over the phone. Both times, on different days he spoke as though my call was an inconvenience. Wish I could remember his name because I certainly don't want him confused with the nice young man that helped me when I picked up the truck. You have lost a customer due to this. read more

Mr.. Bickford I'm not sure you could ever imagine having lost something so precious to you it brings you to tears. I did and I was sure it was while checking out of your storage facility on the day after Christmas. The level of APATHY AND DISRESPECT I encountered was SECOND TO NONE. If KEVIN represents your COMPANY'S VALUE STATEMENT, I'm shocked you still have customers. He was so RUDE AND DISRESPECTFUL to me, the POLICE OFFICERS WHO OVERHEARD HIM SPEAKING TO ME advised to just hang up. CUSTOMER SERVICE is the ONLY THING that SEPARATES YOUR BUSINESS from another that sells storage space. KEVIN unequivocally ruined this for your company yesterday. IF you're wondering if I contributed to this, PLEASE REVIEW YOUR VIDEO AND AUDIO RECORDINGS. WHAT YOU'LL FIND is a person who had to negotiate my feelings of terror to accommodate KEVIN's LACK OF EMPATHY, DISRESPECTFUL TONE, DISRESPECTFUL ATTITUDE and CLEAR DISREGARD for anything, except, his clarity that he was not leaving his 6 month old to simply help me find anything nor was he paying someone $200/hour to help me (even after i offered to pay it myself). His attitude was so horrible I'm sure it greatly contributed to the apathy of the part time person working, because she was equally as indifferent about my concern. I'd excuse her lack of concern as a direct reflection of him only, but she's an adult and should know better as well. LONNIE, please reconsider your employee customer service model/training or at least care enough about your business to ensure someone else isn't creating a model that doesn't align with yours. SHAME on KEVIN for SPEAKING TO ANYONE the way he spoke to me. And again, you don't have to take my word for it, you can ASK THE POLICE OFFICERS exactly what their experience was like. and finally, i'm so grateful i don't have to trust the care of or the finding of my lost item to kevin. i was graced with it being found elsewhere. read more

I have used Appletree Storage on several occasions and I cannot be more pleased! Kevin has been incredibly kind, knowledgeable, and helpful every time I have ever had interaction with him. They definitely go above and beyond to ensure you are well taken care of. There are many different sizes of units available. The facility is always immaculate. It is well lit, with many cameras, so you know your items are secure. I love having 24-hour accessibility, and that each customer's access code only works for the floor their unit is on. An additional perk is that Appletree has a moving truck that is free for customer use, and it includes all transport supplies a person could need (furniture dolly, appliance hand truck, moving blankets, etc.). read more

Wonderful storage facility! Clean, safe, and conveniently located! The staff is super professional and incredibly helpful! If you have storage needs this is the place to go! read more