Customer service was outstanding!!! I was able to rent exactly what I needed on short notice, when…read morethere wasn't a UHaul available anywhere in Baton Rouge. With that being said, Budget gets my recommendation hands down!!!!

Terrible! Reserved 5 dozen pads. They had zero for me. Arrived at 7 a.m., at 7:45, still no truck…read moreready. I guess they didn't expect people to come pick up reserved truck on Friday morning!

Deanna and Justin really helped me have a great experience by providing excellent customer service…read moreand attention to my concerns and by providing a nearly brand new truck... only 10K miles on the odometer! I had a long haul (3K miles) -- truck ran great, no issues!!! Thank you for all your help and assurances... DG

Do not go here. I called and asked if they had furniture dollies when we needed some for our…read moreupcoming move. I was told they had some in stock. I drove up to the location (it is not easy to get to from South BR). I was happy to see they had 6 dollies and lots of packing supplies available. I took 3 dollies, some plastic wrap and boxes to the checkout. When I got there I was told I cold only by the boxes, as the plastic wrap and dollies were not entered into inventory. WTF! The items were on the floor and I had called to make sure they had them. The cashier spent 20 minutes of trying to contact the owner in hopes on having the items added to inventory so I could buy them. He then told me that I should come back in a day or two. What? I drove up there once after being told the items were in stock. Not doing that again.

Gosh, I am bummed to see the reviews so low here. I had fantastic experience here form start to…read morefinish. The only odd thing I experienced was that I booked for one location, but it got changed to another location. Thankfully, it wasn't too far and I was still able to get to it in a timely manner and still end up at the next location I needed to be at. Upon arrival, I walked up to the counter and I was taken care of fairly quick. Signed, sealed, delivered and I was on my way with the 10' U-Haul truck I needed for 24 hours. It was too easy. Truck was clean and spacious enough for us to move all of our stuff. Make sure you are aware of when you place your order that it starts at $19.95 and it can go up from there pretty quick because they charge mileage. Even though you are quoted a price, when you pick-up that price could change, when you drop off the truck just depending on how much you drove with it. Though I do not prefer this pick-up location, it was easier than the other location I picked up before because this is an official U-Haul store. Need boxes, packing tape and other moving accessories, they have them here. I ended up renting a handtruck with my order, which was extremely helpful in the moving process. The customer service was quite professional and I was so glad that I ended up using this location. I highly recommend this location.

I booked U-Box storage online then needed to change my original booking. I did this face-to-face…read morewith Kevin Heltz, telling him my boxes should stay in Baton Rouge until I provided a final address. They were shipped to Austin anyway. Then Kevin assured me the next move would be covered, then denied saying this. U-Haul has charged me for two moves and done nothing to fix it. Kevin is not a man of his word. Don't trust this guy.

I rented 3 u-boxes in Florida. There weren't any problems at all. It was delivered, and the labor I…read morehired were quick and loaded them perfectly. However, now that I'm in my destination (Louisiana), I'm being told they need a picture of the apartment I don't have access to yet in order to deliver it. I asked why I didn't have to do this in Florida, but she just told me they needed a picture or they would have to reschedule. I asked if I could reschedule for Saturday, and they said they don't deliver u-boxes on the weekends. Wtf?! I start my new job on Monday and guess when my boxes will now be delivered. Yep! Monday. Most people work. How is it they dont deliver on the weekend? Is this just a Louisiana thing? I didn't have any trouble at all in Florida!

We reserved a truck online and came in early to pick it up. The ladies were super friendly that…read morehelped us get it. The truck was ready to go on time. And the return process was super easy. Just had to turn in the keys. We would use this one again if we need a uhaul again!

My truck rental was changed to here and so I came on over here. The truck was ready and the tank…read morewas full and the process was easy.

terrible horrible customer service the guy said he didn't care about what I called about when i…read moredidnt agree with his volume of Talking to me

Terrible customer service, period. Terrible communication on policies, and worse the bitter old…read morelady servicing you from behind the desk acts like she is doing you favors when you're the customer. I recently had a falied inspection which they charged me $18 dollars for, and when I returned with car fixed they proceeded to charge me again under the stipulation that the failed inspection period had expired. She only told me that I had 30 days to remedy the problem, not that I only had 30 days to get it fixed and pass inspection without an additional charge. The lady threw me out because I challenged her on this. Completely pathetic!

I've went there multiple times, and there clearly is a lack of customer service or sense of…read moreurgency. I'm sure FedEx would not approve and they are not a good representation of the brand.

I've used Baton Rouge, packing and shipping on a number of occasions. On several occasions, I ship…read moresteaks to my son when he was in college, as birthday and Christmas gifts. They have the foam lined boxes that I needed, as well as dry ice to make sure that the steak stay solidly frozen in transit I will be using them again soon for a Christmas gift to my son. The staff there is very helpful, their prices are reasonable, and they are a drop off location for Federal Express, and I think some other carriers as well.