I moved from out of state- and did not have enough help unloading my uhaul. I called uhaul multiple times, but they did not respond. Pilgrim storage was very accommodating to my circumstances. I would recommend them to people looking to rent trucks, or for storage. read more

The employees were nice and my Uhaul was fine. But when I called to prices boxes they were considerably higher than what I'm used to paying for the exact same box. read more

We didn't have a problem with our Uhaul. I'm giving this review based on the service we received. I called to reserve a Uhaul. The girl on the phone was having so many problems with her computer. And it was hard to hear her with the loud talking of her coworkers. She never could make the reservation, but told me she would have one for me in the morning. I get there at my scheduled time and she's talking to another customer. The girl had no clue how to take payment for something, couldn't figure out how much the customer owed and didn't know how to write a receipt. The customer had to show her...her excuse was "I'm only 23". In my opinion, If you have a job, please know how to do all aspects of it. So it took almost 20 mins to get service. Then she was so scatter brained with me. Again, no problem with the Uhaul. And price was good. read more

I originally thought that this was a very friendly place that I would rent again, but my experience changed when moving out. The website says 24 hour access but that is no longer true. I asked to have 24 hour access for one night to move out and was denied. I will not return. They do not offer any type of move in specials like most of the other storage facilities in the area. read more

"U-Haul truck rentals, moving equipment, packing supplies, mail services and storage". Recently, we rented a truck here and moving hand trucks for our residential relocation. The customer service here was fantastic and they were also very accommodating, when we needed to modify the time of our truck rental. All reservations were done through U-Haul's website and we did not need to pay anything until the time of the rental. Once we arrived, there was a bit of a wait at the check-out counter, but it's because this is also a postal center on top of everything. Since we completed the paperwork online, the keys were ready for us and we just had to pay for the rental of the truck and moving equipment. We just had to return the truck within 6 hours with the gas level back to the way it was when we picked up. The facility was clean and easily accessible off of Airline Hwy. (close to Bluebonnet & the I-12). read more

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We have been using Pigrim storage in Baton Rouge, LA for over 4 years. We have paid, maybe not always on time but we did pay late fees. Stacy the manager would keep us on point since jimmy my significant other has cancer and i have been taking care of him. Family is helping but right after Thanksgiving jimmy called to make a payment but Stacy said that the owners came through and auctioned off our life in the storage unit. She said she tried to call but we would not Have left that call go unanswered would have paid with help from family. We had no idea. We are so heartbroken. These people could care less about people even around the holidays. We lost personal items that are priceless In our hearts. We lost around at least $50,000 of furniture.That hurts but gifts and paintings from family can never be replaced. For your information we were paying until jimmy got sick. So just beware that this business doesn't care about anything but the bottom line and has no interest in finding out how to help and make arrangements. Just beware if something happens. We will keep this information out there... We won't let this go with just this review. Thank you so much for reading this post. Elizabeth Zacharski read more

Went there to rent a U-Haul and the service was really prompt. The manager, Stacey was very helpful with all the information she gave me. I would return again if I ever needed to rent another van or rent a site for storage. read more

I would give it 4 stars but I dont see why not to give it 5. I needed a car hauler and they had one , It was in great shape with what seemed like new tires, very well kept. The service I got was great, very helpful in helping me in hooking up my trailer. The 24hr drop off seemed odd to me because I was told to put the trailer up front in the grass, but what else was I supposed to do, we'er people, not machines, we have lives, I cant expect to return something past business hours and have someone waiting on me to give it back. Whenever im in the area again and I need something from uhaul, I will be using pilgrim storage again. read more