Chaotic and Unprofessional!…read more DON'T GO HERE. The place is owned, along with Arch Dental in Northampton, by a certain Dr. Khan. I needed two extractions and two implants. He told me the cost would be $6,600. Before he did the extractions, I told Khan that because I worked for many years in war zones, both pain and the sight of bleeding are PTSD triggers for me. After the extractions, he told me I was done for the day and I could get up. I went to use the bathroom, looked in the mirror and saw my face utterly smeared in blood. He hadn't even bothered to wipe it off. I said to Khan, "Remember I told you..." and he just grunted and walked away. The entire place is chaotic, people running in and out of various rooms, talking very fast. After receiving the anaesthetic I was left to sit for a while, and in walked the assistant who blurted out, "OH! I forgot you were in here." By the time Khan arrived the anaesthetic was wearing off and I had to have another injection. Khan is obviously trying to become a millionaire by age 40 but he takes no time with his own personal care - his ears were full of white soap residue that he forgot to rinse out, his hair was full of dandruff. The treatment chairs have holes in them. The drawers have the front piece off. More than once during my procedures, they stopped and ran around the place looking for an instrument or a material that they had forgotten to provide in advance. The bone grafts he did, did not "take". He inserted the screws and it was incredibly painful. I was howling in pain. At that point most dentists would say, "I'm sorry it hurts," right? Not Khan - he said, "It's not supposed to hurt!" as if I were faking my pain! He ripped out one implant screw covered in gore, showed it to me, and said, "You are the ONLY ONE who has this problem! It's because you smoke cannabis!" (I have a prescription and do smoke moderately.) I asked some of my friends and co-workers, and actually implant rejection is not all that uncommon.| He then said he would do bridges instead, and shunted me off to a newly hired female dentist who seemed like she was high on something. She at one point prepared to drill on the left side of my mouth, completely forgetting that she hadn't bothered to administer the anaesthetic yet! She insisted she had and pointed to a previously used needle on the tray. It took some convincing to make that lady understand that she had used that needle on the other side of my mouth. EDIT - I forgot to mention that when I was taken into the X-ray cubicle, the informational screen had the images and patient record OF ANOTHER PATIENT. I stood there reading it in front of the technician and she didn't even notice, until I said, "I should not know that Mrs. So-and-So has two implants in the front of her mouth!" The billing department is likewise incompetent and couldn't even give me a balance owed. When my procedures were finally finished, I told them very frankly that I was displeased with my care and wouldn't be coming back. The hygenist answered me snottily, "Well you are certainly free to go somewhere else!" I sure will. And you should to.

I have had the great pleasure of visiting Church Street Dental for many years. I am currenting…read moreseeing Dr. Abbas Kahn and he is a very knowledgeable, professional and skilled Dentist. He gives a thorough and polite explanation for all services provided. The Staff is extremely nice and very accommodating. They are very friendly and are customer-service oriented the minute you walk through the door. The office provides prompt follow-up when needed. I would highly recommend that anyone looking for a new and very good Dentist, should contact Dr. Kahn's office. 413.592.2342. Susan Melchin W. Springfield 01089

As someone who struggles with occasional anxiety when going to the dentist, I can not speak more…read morehighly of how wonderful (and calming) of an experience I had at this office. All of the staff are courteous and kind, but I want to give a special acknowledgment to Dr. Park. She really calmed my nerves, and had such pleasant chair side rapport, that I was able to relax during my dental work. She was great about checking how I was doing, as well as explaining all the steps as she was performing them, relieving any anxious worries I had. I truly appreciate her professionalism and the comfort provided during my visit. I don't plan to see any other dentist in the future! (Fingers crossed I will not need any more dental work)

What can one really say about the dentist. I can't think of a single person I know that has ever…read morebeen excited about going. It's usually the most dreaded experiences one can have aside from maybe a colonoscopy. So why the five start review? Well I have been going to this dentist now for about 5 years. Every single person I have encountered at this establishment is not only kind and courteous but they go above and beyond to make sure you have a great experience. They always try and make me feel comfortable and like I actually matter. It has almost become like going to see an old friend. Of course my friends don't stick their hands in my mouth and cause mild unpleasant pain. But close enough. If your looking for a new family dentist and live in the area give them a shot. I actually don't live anywhere close but drive about an hour because I not only trust them but don't absolutely hate going. I mean I'd rather not go to the dentist but hey if your going to go anyway better to find one where the people treat you the right way.

Great practice! Welcoming, professional, and fun front desk. The dental hygienists give thorough…read morecleanings and offer suggestions about types of dental products to use that will be helpful to my needs. The dentists are knowledgeable, ready to answer questions, and unbelievably good at their job. And they have great senses of humor! A first rate practice!

I had the best dental experience today. Dr Mathews was so caring and gentle even the novacaine…read moredidn't hurt and he took time to sure I was nice and numb. The existing filling was gone in a flash, new filling in I was done in 30 minutes. So great

My daughter was in a scooter accident in Rome last year and fractured her jaw. Newmarket Dentistry…read morehas been helping her to recover her natural jawline with Invisiline, which I'm happy about. But the reason I'm writing today is this: I had a glitch with my HSA account and it wasn't processing my payments correctly, which impacted my paying Newmarket. I had the HSA issue resolved and didn't realize the monthly payments were still going on the Amex card I had given them in the interim. I just called the office, as I wanted to get a payment I had made earlier this week put on the HSA: 30% is 30%, right? After being told the standard line about not being able to change the payment method I asked for the office manager. I was very pleased to have the office manager, Naomi, come on and begin to work out solutions. She looked internally and thought she found a solution. And she was cordial and pleasant the entire time. In the end, her fix didn't work because of the 24 policy from their payment processing company. I didn't get want I wanted but I still came away feeling like I was heard. And I was there on the line so I know Naomi was making every effort possible on my behalf. And I'm 3,000 miles away so it matters to me that there is someone in this office who is looking after our care and interests. I'm very glad I called. And now I can't recommend the office staff, and more specifically Naomi, more whole heartedly.

Dr. Barbara Freed was wonderful. She took her time to give me the best care possible and discussed…read moreimproving my dental care practices. I really enjoyed my visit with her, she is witty and caring!

High quality care, friendly and capable dentists and personnel. Strongly recommend…read more I should know. I practiced dentistry for over 40 years.

genuinely bad experience. It took the doctor FOURTY minutes, 40, to see me after the assistant had…read morecompletely FINISHED the cleaning. Very unprofessional and even then was very dismissive about even the assistants concerns. DO NOT GO HERE!

Tristan is by far the best hygienist in the area. After Invisalign straightened my teeth and…read moreexposed stains where there had previously been crowding, Tristan removed all staining. I'm so grateful to her for that! I also recommend Dr. Griffin. He's excellent!

I used to absolutely hate going to the dentist. While I still don't exactly look forward to it, Dr…read more Seidel is the most wonderful dentist I have ever met in my lifetime. She is very gentle and precise with her hands, which is very important to me as I have a small mouth and have had countless previous experiences of dental staff having difficulty manipulating their hands around to work on my teeth. Front desk staff and especially the billing department is all very professional.

Dr. Bonner and her team were one of my best experiences I've had with dental treatment and I'd…read morehighly recommend them to anyone in the Northampton area. What stood out for me was this team's sensitivity and care. Going to the dentist is really difficult for many people. Furthermore, there's a lot of deeply personal and emotional issues that can be relevant to people's dental histories and on-going dental health - eating disorders/mental illness, drug addiction, poverty, and childhood neglect, to name a few. I really appreciated that as a brand-new patient, Dr. Bonner took the time to meet with me one-on-one in a quiet office to discuss any concerns, rather than expecting me to discuss fears or problems while lying in treatment chair with lots of other staff around. During treatment, Dr. Bonner was very careful not to cause more pain or discomfort than necessary. The staff at this office was unfailingly friendly and professional. I was really impressed with this place - too often healthcare professionals can make patients feel inconvenient, dumb, or small but the compassion and respect I experienced at this office has stuck with me for a while. Definitely recommended, especially to anyone who has a hard time visiting the dentist.

Made appt several weeks ago. Had checked my insurance plan and made sure they were contracted…read more Showed up for appt and was told my insurance was no longer accepted. Had several phone calls with them prior to appt and was never mentioned.

Office space is beautifully renovated. Staff are professional and welcoming. Dr. Kim is very…read moreknowledgeable and time conscientious for his patients.

Going to the dentist was never something I looked forward to! But when I go to Northampton Implant…read moreand Family dentistry, I know I will be well cared for and leave with a smile (and maybe a few laughs)!