They are unprofessional; unhealthy; and inconsiderate. My 17 year old daughter has been waiting two months for them to submit paper work to mass health, which they said they did the day of her consultation on sept. 28th. I called them several times after a two week wait they said would take; then waiting again another two weeks, I called mass health who informed me they never submitted the paperwork. I called them again, they said they'd get back to me, and again weeks went by. NOTHING. They continued to lie saying they've submitted it but never did. Why have they kept my daughter waiting for two months? She has braces and hasn't been seen by a dentist since March due to Covid and they were aware of this; but continued to neglect.
Do not take your children to this place. If they forgot to simply submit the paperwork initially, ok, but why did they continue to say they have and not follow up when I called every week asking and reminding them?
This is no excuse for a health care facility to neglect a child's care, especially under covid. It's UNPROFESSIONAL NEGLECT. read more