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    Aspen Dental - West Springfield, MA

    1.6 (33 reviews)
    Closed 8:00 am - 5:00 pm
    Updated a few days ago

    Services - Aspen Dental - West Springfield, MA

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

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    10 months ago

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    5 months ago

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    9 months ago

    They wanted $4500 for a cash payment. Got it done at another dentist for $1875. Same exact procedure.

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    Ask the Community - Aspen Dental - West Springfield, MA

    McNally Brothers Oral Surgery

    McNally Brothers Oral Surgery

    2.5(32 reviews)
    1.7 mi

    The entire experience sucked! From meeting the so called dentist ERIC, who has absolutely no…read morebedside manners, to him yelling at me for making loud noises (because I was nervous) and was having 2 molars extracted, as he tells me to be quite because he had other patience in the other rooms and didn't want them to hear me, to the fact I never received my prescription for my antibiotics after calling twice. I DO NOT recommend this place for anyone!!!! OH yeah, I was told the extractions would run me about $300. Then they found out I had dental insurance and charged my insurance company almost $1,000 and I had to pay $160 out of my pocket as well. So over $1,000 for two teeth to be extracted and he left a piece of one tooth in my mouth!!! I will not be going back there ever!

    I paid over $1,000 at the time of service after being clearly told that insurance would not cover…read moreanything and that I was paying in full. Over a year later--with no communication in the meantime--I suddenly received a bill for an additional $424. They had actually emailed me months earlier with this invoice, and then retracted it the very next day, which suggests they knew something was off--but still decided to try again later, hoping I'd pay. When I questioned it and offered a fair 50% settlement (which is common practice for old medical bills), they argued with me, refused the offer, and their follow-up email was vague and unclear, making it seem like they might take my payment now and come after me for the rest later. It wasn't until I threatened to report them to the Attorney General and the Consumer Protection Division that they finally backed down and agreed to the settlement--something they should have done from the start, given the age of the bill, the payment I had already made, and the verbal confirmation at the time of service. That said, the actual dental work was solid--the dentist was quick and professional, and they were able to book me promptly when other offices had long waitlists. It's unfortunate that such competent care was overshadowed by an unnecessarily aggressive and confusing billing experience.

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    McNally Brothers Oral Surgery
    McNally Brothers Oral Surgery
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    McNally Brothers

    Richard G. Elfman, DDS - Dr.Richard Elfman

    Richard G. Elfman, DDS

    4.5(15 reviews)
    2.3 mi

    I have been to his office several times. In all honesty, I cannot recommend. Initially, I went…read morefor the bottom half of a tooth broke off. The tooth had to be extracted, and I was in pain over a week. I was advised to replace bridge I had would cost a certain amount, I felt the price was too high. So, while he was addressing one issue, I asked if the price could be lower. He went back and forth what would be needed. He kept bragging how he was the best dentist. Finally, when he realized I would not go for price he stated. He stated he could do nothing. At my last visit for teeth cleaning, a different person than the one I had been accustomed to did my cleaning. This woman did not explain things well, was extremely rough, and never gave me a breather. She started to floss my teeth, and I had to stop. When I went to the receptionist, I was very angry. I was not going to say anything. Then, this totally unprofessional woman goes to the receptionist and says she (meaning me) just got up and left. At that point, I got mad and stated why I was so angry. Woman then says that she was cleaning my teeth (that justified her extreme roughness) and at that point I lost it. She then says why didn't you say anything-I just looked at her (how can someone say something when something is in their mouth). Then, she and the receptionist go running to the dentist like two idiot children. At that point, I left. Finally, I cannot comprehend how this dentist was ever rated number one.

    Excellent care quality. Accommodating in every aspect of his professional dentistry. When he fixes…read morea dental problem, it stays fixed. He works quickly and without pain. He is great for emergency visits, very accommodating, again, the patient's comfort is first. The office is clean and neat. All staff are professionally presentable; you won't about the hygiene in this office. His apt. scheduling is flexible, if you can not get the EXACT time or day, it will be as close as possible, but in 3 years, I always got the time slot I feel comfortable in.

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    Richard G. Elfman, DDS - Elfman Richard

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    Aspen Dental - West Springfield, MA - oralsurgeons - Updated May 2026

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