These new rest stops on the NYS Thruway are NOT an upgrade from the old ones. The amenities are basically the same (restrooms, dining options, convenience store, gas). However the layouts differ from one to another, and none of them are good. We stopped at three on July 5 and had the same issues at each.
There are far fewer bathroom stalls in the womens facilities now than previously. Even though the services are newly opened, several of the one-stop faucet/soap/hand dryer combos at the sink had at least one non-working component. There isn't much room to navigate in the sink area so everyone is running into each other, and the ladies room had a waiting line at each stop.
The public space in each stop is like a gauntlet between the parking lot entrance and the convenience store. Each has a narrow walkway with seating on the left, fast food counters on the right, and dozens of people milling around. If you just want to walk from the parking lot entrance to the restroom you are meandering through groups of people talking, walkers/strollers blocking the slim path, people waiting for food orders, toddlers toddling in the footpath without supervision, and at one stop people blocking the path while waiting for one of the few tables. It's not only frustrating but potentially dangerous.
The convenience store is packed with stuff you may need on a road trip - in our case Gorilla tape for our EZ Pass transponder that wouldn't stay attached to our windshield - as well as snacks and drinks. All of it is obscenely overpriced.
Passenger car parking lots were mobbed at all three stops, although we couldn't tell if there are now fewer spaces than before, or if it was holiday weekend traveler volume. And of course some people must take up 2 spots, leave their doors open so you can't pull in/out of a spot, and exhibit other self-absorbed behaviors.
We did manage to get gas at one stop without hassle. That was the highlight of the three stops.
The "old" rest stops may have been worn but were a far better layout to help travelers keep moving efficiently. read more