Never go on a Thursday night! They have karaoke and believe it or not no one really sings. It doesn't stop them from blaring the music though! The music is TOO loud. You can barely hear yourself think let alone have a conversation. read more

This was a terrible dining experience I've ever had! Started from when we walked in the door , me my husband and newborn daughter. No hostess for a few minutes when she came she didn't apologize for keeping us waiting she jut looked and said how many. Then we got to our table the waitress seemed nice enough but when my food came it took a while after we ordered to come which seemed odd since it wasn't busy. Then my food was cold my husbands was hot . I ordered a blonde to go when I got home it was a short hair in it could have been a eye lash to be fair but no sauce and the blonde was the only reason we went there in the first place read more

I went to this restaurant once. I hadn't been there and wanted to try it. I had a family member who kept insisting that Applebees wasn't a good restaurant, but went there anyway. It was very cramped on the inside and too crowded. The waitress we had was way too slow. The food was okay (it could have been better). The music was too loud. read more

Curbside take out was terrible no seasoning on the Chipotle chicken and Mac and cheese and the rest of the food was cold

Not that this will be shocking, but we had an awful experience here today. While being led to sit down I overheard a table being apologized to for their wait, with so many empty tables in the restaurant, this was not a good start. Our table was dirty. Strike One. Our drink order was wrong, and it took over 25 minutes to get a refill. Strike Two. We ordered thier 2 for 20 special which comes with an appetizer. After about 30 minutes the appetizer appeared with what appeared to be a manager. It was incorrect and we sent it back. He didn't appear to be disturbed by our empty drinks. Strike Three. At this point we seriously discuss just walking out. 20 minutes later , our food finally appeared sans appetizer, I request a manger again. My server asked me to cut into my steak to check the temperature. The knife could barely cut the fatty strip of meat. It was so much fat I could barely tell what the temperature was. The steamed broccoli had a fishy taste and wasn't at all edible. The mashed potato pile as big as my head was equally gross. Thank god they finally brought out the boneless wing appetizer so I could eat the celery garnish from that. Never did get a refill on my drink. Maybe the waitress assumed since I wasn't eating the food, I didn't need a drink. The manager came by finally and didn't seem at all to care about my uneaten food, empty drinks or the fact that our appetizer came out after our food. For the first time in a long long time, we didn't leave a tip. Do yourself a favor, Go somewhere else. read more

This Applebee's is just your normal Applebee's, but the service was great and the food was normal Applebee's. One thing I do recommend are their $0.45 wings. They are pretty awesome and filling. read more

Went there on Saturday night with my husband and daughter. It was cramped area, and all the TVs going and could not hear anything or think. It is fine for sports people, but we made the mistake of trying to have a conversation. In all fairness, it is great for the younger crowd to have a great time at the bar and sports. I will stick with other places to dine. Food is good, it took close to an hour to get served. Waitress was good. The atmosphere with all the food was claustrophobic. read more

Slow... Slow.. Slow food took forever, fries were cold and the order was wrong. It wasn't busy, and the order wasnt difficult. Grilled Cheese with pickles, fries. Then the other was a chicken salad. They forgot the pickles, and the fries cold. Even messed up the drink, unsweetened tea, got sweet both times. read more

Had very good service from Ashley at the bar. Service is always quick but they get very crowded on Fri and Sat nights. Restaurant right next to CVG Airport Hilton and a few other hotels and other casual restaurants. Not fine dining, just good casual American food and the price is right. read more

I love this place for their "happy hour" hours! But it is simply due to their bartender Justin who works the weekend power hours. Come by and see him, grab a 2 buck PBR and get some cheap bar food. read more

Like most people, I've been to Applebees many times, and this continues to be one of the worst ones that I've eaten at. The parking lot is small and and difficult to manuever. The waiting area is non-existent, so if you have to wait for a table, good luck finding a place to stand. The restaurant is fairly loud and it's difficult to carry on a conversation. While the waiters and waitresses are pretty attentive to their tables, the food is extremely poor. My wife and I were there several weeks ago and her chicken was burned and my steak was chewy and not tasty. I realize that we're not talking about fine dining, but this was poor even by Applebees standards. If you're looking for a chain restaurant, keep looking. This Applebees isn't the place to stop. read more

Ordered soup and salad. When I asked for crackers I was told the restaurant didn't carry crackers. NO crackers!!! Food was just average at best. read more

Was at a hotel so ordered to go. I was craving a steak. Ordered it and it looked fantastic. OMG..I had to throw it out!! If you ever bought those box full of cheap steaks from the guys in the trucks? Thats what it was. Really gross and tasted like a sponge. No chew to it at all. I wasnt even sure if it was real beef and aftre a few bites had to toss it. I will NEVER eat steak at Applebees again. read more

Went there on a Thursday night, and the place as packed. They are certainly doing some things right. Service was ok - friendly, although not quite "warm". Our two kids had the cheese pizza and the mac cheese from the kids menu. The pizza was rather uninspired and bland. The mac cheese was actually good. My wife had a grilled sirloin steak with potatoes and broccoli. She's somewhat of a tough customer as she always orders steak "rare", and the restaurants frequently get that wrong. Well, this evening Applebee's got it right and she liked her food. I had a "succulent chicken breast" that was overloaded with melted cheese and virtually disappearing tortilla strips. Not sure what those are supposed to add to the dish (they were so soggy that they really didn't do any good). So, an A on my wife's food, a C on mine. The place does get quite loud - this is not the right location for having an intimate conversation with your dining partner. It's ok as far as Applebee's go, but I've had better. read more

They serve undercooked vegetables and don't have a clue how to prepare a steak at all. My wife had to send her food back so many times she didn't get to eat at all. Everyone else was done eating so she got a to go box! They did however give us a 25 $ gift card and where understanding of the issue. I would recommend a different Applebee's !! read more

What happened to this place? It used to be sooooo good! Meal was pre prepped and nuked. Cheese wasn't melted and hot, it wasn't fresh. Oriental salad had no almonds, horrible old lettuce/cabbage and the chicken tenders were left over. It was totally obvious. Cute decor and good service but quality of food has really gone downhill. I was at Turfway location and when I drove by another location on my way home, there was no one there at 5p. read more

Applebees Florence, Ky is a great place for meeting up with friends and making new friends. Been going there for many years, while turnover is more than most places they manage to do a good job. Most bartenders are very good at their job and helpful if you want to know about a new drink. The food as in any other place such as there is up and down but mostly up. If you want five star dining go somewhere were you will pay $100 - $150 for two and may not still get five star service. It's a great place for me. read more

Service was slow and the potstickers were deep fried to a crisp rather than boiled then pan fried as is the traditional method. I might go back for Happy Hour and give something else a try, though. read more

My fiancé and I eat here a lot! We always get the 2 for 20 and a few scoops of mashed potatos! Their customer service is excellent and they're starting to know who we are when we order by phone! Great place, we will always be back! read more

This restaurant is terrible. Very dirty and terrible food and service. My order was wrong and when they finally brought my food it had a long black hair in it. So disgusting I think the cook might have done it on purpose because they had to redo my order. I would strongly advise you to go somewhere else. The manager was no where to be found and never came out to apologize or anything. read more

I didn't get my mac & cheese until later on today switch it out for fries and Lexi definitely got a completely different order

Walked in and there was no line but it took at least five minutes for us to be seated. There was only one woman who seemed to be working and she was sitting eating her own food and motioned to us to wait one minute while she finished her food and then she sat us. She was not very friendly. Our food took ridiculously long, despite there being hardly anyone else in the restaurant. When asked why our food was taking so long our waitress replied that it was because they made the chicken fresh. But when we received our food my grandmother's chicken was cold. My french fries were practically burnt. Spent over $40 on food and neither my grandmother or barley touched our meals. Really disappointed with this most recent visit. read more

Used to be the place to go but they're making bad corporate decisions and we can't get management to accommodate the needs of diabetics with appropriate artificial sweeteners, like the removal of Splenda from the table, the most popular of the sweeteners on the market today. They could just keep a box in the back, but they won't be that dedicated to customer satisfaction. So we will not go back since they don't have respect for our dietary needs. read more

Picked up some car side to go last night for the first time. I wasn't very impressed when I arrived they told me one of the items I ordered they did not carry so I had to order something else and wait for it to be cooked, which took awhile. I haven't eaten at an Applebee's in a while but after eating it I remembered why. It's all really bland and dried out frozen food. I could have just bought some food at Grocery and put it in the oven and had the same thing quicker and cheaper. read more

I have been a fan of "Applebees" for many years from Atlanta to Florence so I must say the Florence Applebees has the best food and service of any of the Applebees on my list. Bar service is excellent for drinks and conversation with Cindi and the rest of the gang. read more

We were seated in a booth covered with a mixture of dead and live ants. So we moved to another booth which had less of an ant infestation but still had to kill about 5 ants during the beginning of our meal. Our salads were drenched in dressing. Two out of three of our fries were stale and cold. The chicken tenders, which is my go to, felt like it was the bottom of the frozen bag. I grew up going to this specific applebees and recently moved back. This was such a bad experience, I felt itchy the entire time and just wanted the leave. Positives of the meal: our waiter was very friendly and food was delivered super quick (but that is probably because no one was there). This places need a massive make over! read more

Service is sooooooooo slow and the food just wasn't good. Last time we will make the trip here. Too many good restaurants in this area to come here. read more

I stood at the door where it says "please wait to be seated" for 5 mins. Finally walked up to the bar where the bartender was sitting with her boyfriend talking and kissing and said umm can I sit down and eat? She goes sure. So I was like ummm a menu? And anywhere? And she goes they are up there by the podium and seat yourself. Then sat here for 5 more mins, just to have the server come over and tell me I had to move because the section was closed. read more

Took a date there and was highly disappointed. It wasn't busy at all but took forever to be seated. Once seated we were left alone for a good while before our server showed up to get our drink order. Took another long while just to get drinks. Server didn't know much about the menu items. Our appetizer was brought out finally, and as a chef myself I could tell that someone in the back had just taken the item and tossed it on the plate. Our entree items were wrong and cold. While sending the food back I noticed a drug deal happening in the parking lot, of which the hostess was a part of. We left out of disgust and I let the police know what I saw. Will not be going back there again. read more

Tried to go to Applebee's tonight but unfortunately didn't even stay. We usually go the Crestview Hills location and what can I say. It's Applebee's, so not stellar food or service; but also not expected. My kids and I decided to stop at this location because we were close. We got seated right away but waited quite awhile for a server to greet us. When she did, she was friendly but clearly overwhelmed. I think she may have been the only server on as we didn't see anyone else. This being 5:00 on a Sunday I would have expected it to be busier. But we are pretty patient and eventually got our drinks. We then asked for a minute because my 3 year old couldn't make up her mind. The waitress smiled and said she'd be back in a few. We proceeded to wait and wait and wait. We didn't see her again and after hearing what appeared to be the staff fighting in the kitchen for quite awhile; I left with my toddler who had run out of patience. My order kids stayed and paid for the drinks we had, which I am appalled that we were even charged for considering the inconvenience. I have 2 stars because like I said, it's Applebee's you can't expect above and beyond; but our poor server was kind and obviously overwhelmed. No manager or any other staff, other than the greeter, were anywhere to be seen. And the greeter threw our menus down and mumbled under her breath that or server would be there. Other tables around us were all grumbling about the poor service. The staff at this location needs to be retrained and management really needs to appear in the dining area when it's a busy time. And get control of the kitchen, the customers CAN hear you! We won't be returning again read more

This was the worse Applebee's I've ever been to. Had we known how long it was going to take to get our food, we would have timed it. I bet we waited nearly 30 minutes for our food to come out. My husband and I both had the all your can eat soup, salad, and breadstick lunch so there should have been a minimal wait for that to come out. We had our 3 kids with us but their orders should not have taken that long either. I ordered the chicken tortilla soup, which had NO chicken in it. I pointed it out to our server, and his response was, "Oh, they must have forgotten to put the chicken in." What?! Someone brought me another bowl of the soup, this time with chicken added. Why the chicken isn't cooked in with the soup, I have no idea except that they are trying to cut corners and hope no one notices. After eating his French onion soup, my husband ordered the chicken tortilla soup, too, and it only had one piece of chicken in it (it took 15 minutes for it to arrive). Two of our kids ordered yogurt with their meal, and they wouldn't eat it because it was chunky; it had not been stirred up. My daughter's plate was dirty; it had dried spinach and strawberry stains on it. Neither I nor the kids were asked if we wanted refills on our drinks. Their sweet tea was so sweet, it was sweeter than the root beer, and we could hardly drink it. My husband got an unsweetened tea that should have been a sweet tea. And, I had to ask for bread because no one brought us any. All in all, we were there for an hour and a half. One of the worst dining experiences we have ever had. Don't go to this Applebee's!! read more

Was unable to try the food, since they were busy and unable to accommodate my nephew with muscular dystrophy, who is in a wheelchair. There was an open table but we could not get to it, because they had seated a party in the handicap aisle. Really wish the staff could walk a mile in his shoes... oh wait a minute... no respect. read more

My wife and I were given a gift card to Applebee's. We wanted to order something to go, so we looked at the online menu and she called to place our order. After waiting on hold for 15 minutes, she finally gave up and we decided to go elsewhere. That is disappointing, but after reading several other reviews of the food, maybe we are fortunate to not be eating at this Applebee's location. read more

What can I say about this Applebee's? Nothing really good unfortunately! Service was eh, kind of slow considering the amount of staff to customer ratio. Management was cocky and none adherent to customer criticism. Ordered 2 steaks, one steak was cooked medium and cold. The other steak was almost raw and cold. Both of them were to be cooked mid-rare.( I know, I know its an Applebee's what did I expect?) The burger I ordered was burnt to a crisp, which was asked to have a warm center. When the Supervisor was told of these issues his remarks, and I quote " How would you like your steak cooked because mid-rare comes out room temp?" The steak would not even semi-melt warm butter. Ordered a couple of watermelon sangria's from the bar. Tasted like nothing but Apple Pucker with no fruit in either. When told about the drinks the server remarks "well they are a fruity drink ." Rewind: they did not put any fruit in the drinks. No offer to remake either, no offer of a different option of beverage. Moral of the story, if you expect to have a good sit down meal do not go to this Applebee's. I would much prefer to spend 60-80 dollar's on a meal somewhere other than here. Also, if you want a good drink other than a half a** poured beer! Save your time and money and go on down to Drake's or even Texas Roadhouse for God's sake. read more