The service here is good.
I came here two weeks ago and ordered the country shrimp and fries and had to send it back due to been undercooked because of the atmosphere and a great bartender and drinks. I decided to give this location another try so today I ordered food to go but did sample before I left. . I'm happy I gave them another try everything was hot and fresh and nothing like my last visit 2 weeks ago. Some other glasses were dirty, but this was quickly resolved. I do have to take points away because of the condition of the facility itself and the way sneaky tactics of the bartender " cha-cha" when closing out my check . I tried two bars stools again before Choosing one with the least wobble . The owners seriously need to invest some money into this location. It is in desperate need of a Renovation. The bathrooms are dingy, dull lighting and outdated. The furniture is wobbly , bench seats have tears, and the air duck has visible dust just hanging from them in several spots on the ceiling. The bartenders service was great and she was very attentive and friendly. I did notice some cross contamination that concern me, . When refilling a drink, I was asked to remove my straw from the glass. My same glass was used with the ice in it that I had already drank off of and put my mouth on the glass . She refilled my drink in the used glass, then put the metal shaker cup over my used glass to shake the drink and brought it back to me . When a customer across from me ordered a refill she did the exact same thing using the same dirty glass from the customer and the same unwashed metal shaker, this is cross-contamination although it is alcohol you can still get someone sick and spread germs . After seeing this, I was done drinking and ready to go. but when it got time for me to close out my check, that's when things turn strange. Although at the bar near a register , she still used the handheld device and did not print an itemize check showing me what I was being charged for . She brought the device over to me and said " go ahead and tap to pay" . But I paused and stated I wanted to see what was on it. She didn't hand me a paper check, but still held up the device for me to tap. I noticed that she had pre-selected her tip on the device to the highest pre-selected percentage of 22% . I had already told myself that I was gonna tip her $10 on a $30 check which is 33% but the fact that she went in and pre-selected the highest percentage not allowing me to say what I wanted to pay her as a tip.. This was very sneaky and did not settle well with me.. also after you tap to pay the device shows you a survey and ask you to choose how your service was she quickly pulls the device back and I noticed she hit the top bar saying "excellent" Service. So she rates herself, not giving a customer the opportunity to rate her service, which is very misleading to the company.. at first I was happy with her service, but then I noticed she was a very sneaky and untrustworthy. Just think of people have been drinking in a trusting her and she's scamming them.. for higher tips. This is awful..
to management you have a good staff they just may need some additional training in cleanliness, and ethical practices. You are not getting a true glimpse of customers service with those surveys on the portable devices. Also, please consider investing in some upgrades and renovation of this location. read more