I got Curbside To Go last night. I ordered the chicken fajita rollup with fries on the side. The chicken was more like mystery meat, because it was fatty and grisly. The fries were ok at best. The reason for the additional star is because the server was very prompt and polite. read more

Kudo to Ames Applebees on reopening during Covid. They are doing it right! Changing gloves after every task. Running at 50% capacity and doing an excellent job. read more

We ordered blue moon which had a weird coloring to it. Didn't have flavor either. You could tell it was extremely old. We were told we couldn't order a burger without pickles since they cook them into the burgers. When I received my burger, there was hair in it. We were asked 5 times if we needed anything within the first 5 minutes of eating. Terrible food, annoyingly overbearing service. Woll NOT be going back. read more

As chain bar and grills go Applebee's is near the top reasonably priced always seems to have special best time to eat is an early lunch or dinner we're not nearly as crowded or noisy. read more

I can't give a negative star rating. For the second time our food and service were sub-par. First time food came out cold. Tonight, I found hair under the bun. When speaking with the manager who also, had not cleared empty plates or glasses on two previous stops said all he could do was better. This location is going downhill and it's sad. read more

This location is terrible! I called in an order for a cheeseburger and they told me on the phone my order would take 10 minutes. I arrived and was met by confusion from the hostess. She directed me to the employees at the back register. After a few moments, I was able to get the two girls at the back register to pause their riveting conversation about drinking and college drama to redirect me to the cash register at the bar. The bartender told me she'd be happy to help, which was a real breath of fresh air after the first three employees I encountered were not able to. She rang me up and told me my food would be ready in about 10 minutes... which was weird because thats what I had been told 15 minutes prior when I called in my order. After another 20 minutes(35 minutes total), my food arrived, and I hurried home to finally enjoy my burger. When I got home, which incidentally is really close, my food was cold, and my fries were soggy. I will not be going back to this location, and I recommend you stay away from it too! read more

I called ahead and the employee on the other line was rude and disrespectful. I had a simple inquiry about the hours as I saw 3 different times between google maps, their website, and their phone service. Will take my business elsewhere, where employees are respectful and keep their hours of operation updated during these times. read more

Excellent staff. The food was good and not overpriced. A general good place to take the family which has a laid back chill vibe to it. Would go again for some of the starters alone. Well done Applebee's Grill + Bar. read more

Service sucks, drinks are expensive and food prices are misleading. Wings are barely covered in any sauce and their celery sucked

After I returned my order because it was not right and I did not accept the server's offer to fix it because the rest of my party was already eating, the server broke my debit card in half when I paid for the whole meal. He said it was an accident but I have never seen a debit card accidentally break when being run through and I worked in retail for 10 years. Yes, I can just get a new debit card, however, I was visiting this Location from 1,000 miles away and need use of my debit card to return home. The manager offered to tape my card together and pray for me to get home safely. Needless to say, I am not impressed with my experience. The server did not even have the courtesy to apologize to me face to face. read more

We where a group of 11 college students on a monday night. They where great to us all the way through the meal. They worked fast to get us a table and where very accommodating to what every one was asking for. The food is the average Applebee's but it was the waitstaff that sold me. If you are just stopping through town this is always a safe place to go for a good meal, but it can get crazy during main meal times. read more

Regular Applebee's experience. Ordered a new type of burger with pineapple. Not very impressed. Also tried their news bbq fries, nothing really different than the seasoning you find on bbq chips. Prices just keep on creeping up it seems read more

I went here with a hamburger offer I received in direct marketing, wanting me to try one of their new burgers. I have never been to this particular Applebees, and I think the last time I even went to one period, was over 15 years ago. I can't complain: the service was prompt, the burgers were good and the place was pleasant enough. read more

First off, I want to clarify my rating - I would put zero stars if I could. I ordered Carside-to-go, and when I got home 25 minutes away realized that one meal was completely missing. Normally I check my to-go orders before leaving (though I shouldn't have to, but everyone makes mistakes so I check them) but my 2 year old nephew was fussing and I wanted to get going. It was very frustrating, but I decided to call the restaurant to see about getting my money back. It was too far to drive all the way back, so I figured that if I could just get my money back, it would be fine. I spoke to Catherine, the manager-on-duty. She said they could do one of two things - have me drive all the way back and get my food with coupons or she could mail me coupons. I asked if I could just stop by in the next couple days and get a refund. She said that she didn't have the power for that, and it wasn't their policy anyway to give refunds. I asked for the General Manager, and was told that he was on vacation for another week and a half. The entire time, she sounded completely irritated at having to speak with me, and said the policy had been this way for "I don't know how long". I guess that means silly me, I should have known better? I ended up giving her my contact information so the GM could contact me - in 2 weeks. For one thing, Catherine should not be a manager. It is Saturday night, when it's busy and everything can go wrong. I'd advise getting someone in place that can handle situations calmly and objectively. But my bigger problem is this policy - no refunds? Period? What if I was rung up for a meal twice the amount of what I actually ordered? Would I just be offered more food, or more silly coupons? Coupons are not the anwser. They are actually insulting. I am a GM myself, in retail. I deal with situations like this all the time. I know that refunds are ALWAYS possible - it's just a matter of whether or not the company is willing to work with you. Applebee's doesn't seem to care about basic good customer service, if they can't give a small refund for an error they made. They also don't give their managers enough autonomy to make appropriate decisions - Catherine should have been able to do more for me, but couldn't because of a bunch of small writing on the wall somewhere. I am absolutely never coming back to Applebee's anywhere, and will tell this story over and over again. If my family/friends want to go, I will keep them from going. This is why good customer service is so important. People are 20x more likely to talk about a bad experience than a good one. And along that street in Ames, there are a ridiculous amount of restaurants that we can go to instead. Get it together Applebee's. read more

Great food always; great staff. Love the variety of choices. I enjoy the sirloins and the appetizers.

I had never been to Applebee's before and was impressed with the quality of food. Theresa was great and kept everything clean & the drinks fresh. I would recommend this location to anyone. Will definitely go back again. read more

Excellent menu. Fast service even though the place was packed. Excellent burgers. Sample appetizers were plenty for three of us. Server was friendly and attentive. All around, high rating. read more

I enjoy their drink specials! Food is always good! Wait staff usually is rocking! Consistent customer and will keep coming back.

Worst experience and food we have ever had at an Applebees. Such a disapointment. Food was cold. Server was just ok. Not the usual sparkling experience we get at the Applebees closer to home. read more

Great experience at this Applebee's! All staff was super friendly and attentive to our group. The food was very tasty and brought to us a very prompt manner. I've always had a good experience at various Applebee's locations, but this location has never disappointed. Friendly staff, quick service, and good food were the highlights. Very little to complain about. read more

My wife and I live in Ames and go to Applebee's a few times through the year. Our last visit was our worst. We did the two for $20 deal. We ordered the Spinach/Artichoke dip for appetizer. The dip was good, but our chips were soooo stale they we not edible. We had to send them back. For entrees my wife ordered the Oriental Chicken Salad, which she liked very much. I ordered the Three Cheese Penne, which was dried and oily. This may be out last trip there for some time since there are so many other choices in Ames. I will say that our waitress was professional and friendly, but I don't go out to eat for good service. The food is the main thing. read more